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  • Geebo 8:00 am on October 19, 2021 Permalink | Reply
    Tags: , , refund scam, ,   

    Beware of hospitals bearing refunds 

    Beware of hospitals bearing refunds

    By Greg Collier

    A hospital just outside of Detroit has found itself being used as a tool in a scam. Scammers are spoofing the hospital’s phone number while calling local residents, telling them that they are owed a refund. The hospital itself is stating that they’ve received hundreds of phone calls from people who were approached by the scammers. People who have received these phone calls also said that the scammers asked them for their financial information, so they could issue the phony refund. While no one has reported falling victim to the scam so far, we imagine the scammers would use the information to drain a victim’s bank account.

    One of our staff members comes from a medical administration background, where they handled patient refunds. From what they’ve told us, this is not how hospitals or doctors’ offices handle refunds. First off, we’re told that refunds are a low-priority for many facilities. In most cases, they’re only issued if the patient notices a credit on their account and requests a refund from the facility. While there are exceptions to every rule, largely these refunds were issued by check and sent through the mail. By and large, most medical facilities put the responsibility on the patient to at least initiate the refund process.

    If you are owed a refund by a medical provider, and you receive a phone call like this, ask for the payment by check if you’re unsure if they’re your doctor’s office or not. If they say they can’t issue the refund in that way, there’s a very good chance you’re being scammed. At the very least, the facility can sometimes offer to return the refund to the method of payment they have on file. You can also hang up from the call and call the facility back at their billing number, which can almost always be found on the facility’s website.

     
  • Geebo 8:00 am on April 7, 2021 Permalink | Reply
    Tags: , , refund scam,   

    Amazon refund call is a scam 

    Amazon refund call is a scam

    By Greg Collier

    Lately, it seems that Amazon has been used the most by online scammers. In the past couple of weeks, we’ve posted about a couple of different scams where scammers have posed as Amazon employees to fleece their victims. In both cases the victims were told that someone made a false purchase on their Amazon accounts. One victim was approached by email while the other received a robocall. Now, there’s a scam going around using the Amazon name that’s not using the false order angle. This scam uses the one thing that could motivate someone more than a phony order and that’s a refund.

    Many people from around the country have reported receiving phone calls from someone claiming to be from Amazon. They are then told that due to fraud activity on their account that they’re due a refund. The first catch is that the fake Amazon rep needs remote access to your computer. The second catch is that the victim is asked to log into their Amazon account. If that wasn’t enough, the victim is then asked to log into their bank account, so the refund could be processed. Yet, the scam still isn’t over. The scammer will then try to convince the victim that they were refunded too much money and need to buy gift cards to pay back the overage. This is a scam on top of a scam on top of a scam. Scamception if you will.

    You should never allow anyone to have remote access to your computer. No legitimate company or agency would ever need remote access to your computer. Not only does this allow anyone to peer into your private files, but they could also plant any kind of malware into your system. If you log into your Amazon account while you’re remote sharing, the scammers will now have your Amazon login information. The same goes for your bank login. And of course, gift cards should only be for gifts and not for making any kind of payment. As we are fond of saying, gift cards have become the currency of con artists.

    If you were actually due a refund from Amazon for whatever reason, it would be automatically returned to whatever card you used to make that purchase. Amazon will not call you out of the blue to tell you that you have a refund.

     
  • Geebo 8:00 am on September 8, 2020 Permalink | Reply
    Tags: geek squad, refund scam, ,   

    Widow taken for $30,000 in scam 

    Widow taken for $30,000 in scam

    If you’ve ever lost an immediate family member you know how difficult the days following can be especially if the family member was a spouse. In the days following, you could start receiving phone calls from all sorts of services who are just looking to see if the service should be maintained after the decedent’s passing. So a woman from Michigan who was recently widowed didn’t find it unusual to receive an email from Geek Squad letting her know that the subscription was about to be renewed for the annual fee of $300.

    The widow called the number included in the email and stated that she wanted the subscription canceled. The man on the other end of the phone said he would be happy to issue a refund. Later in the call, the man said that he accidentally refunded the widow $30,000 instead of $300. He then asked the widow to wire the $30,000 so his boss wouldn’t find out and he wouldn’t lose his job. The widow had recently lost her own job and didn’t want to see anyone else lose there’s so she wired the money. Sadly, this was all a scam and there was no Geek Squad employee. So now this unemployed widow was out of most of her savings. There’s been a GoFundMe set up to help recoup at least some of her losses if you’re so generously inclined.

    Scams like this try to take advantage of their victims not knowing how payment systems work. If this was a legitimate transaction, the company in question would have been able to correct the refund electronically. These mishaps happen in corporate America all the time and safeguards are in place to correct mistakes like this almost instantly.

    Also, another tip off that this was a scam was when the fake Geek Squad employee asked for the money to be wired. This is an old scammer trick as once the money has been collected from where it was wired to, the scammers can virtually disappear into thin air.

    Grief can weigh heavy on anyone’s mind after the loss of a loved one. It can cause anyone to not think straight when dealing with what appear to be mundane transactions.

     
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