Greg's Corner

Tagged: impersonation scam Toggle Comment Threads | Keyboard Shortcuts

• 

  Geebo 8:00 am on April 26, 2024 Permalink | Reply
  Tags: impersonation scam, Scams ( 1,224 ), smishing ( 3 ), text scam ( 19 ), tolls   

  Beware of smishing: The rise of text message toll scams 

  

  By Greg Collier

  In an era where digital communication is ubiquitous, scams have adapted to exploit every possible avenue, including text messaging. Recent reports from various states across the US indicate a surge in smishing scams, particularly targeting drivers with fake toll payment demands. These scams, a fusion of SMS (short message service) and phishing, aim to deceive recipients into sharing sensitive personal information or making fraudulent payments. Let’s delve deeper into this growing trend and explore ways to safeguard against such deceitful schemes.

  Smishing, short for SMS phishing, leverages text messages to trick individuals into divulging personal information or making payments to fraudulent entities. The recent wave of smishing scams targeting toll road users follows a similar pattern across different states.

  Victims receive text messages purporting to be from toll collection services, such as state tollway authorities or tolling agencies like E-ZPass or SunPass. The messages claim the recipient owes a specific amount for unpaid tolls, often accompanied by threats of additional late fees if not paid promptly. Scammers include links in the messages, supposedly directing recipients to settle their balances. However, these links lead to counterfeit websites designed to harvest personal and financial information. Despite variations in content and targeted states, the core strategy remains consistent, preying on the urgency and fear of incurring penalties to coerce victims into taking immediate action.

  To combat smishing attempts and protect against falling victim to these scams, it’s essential to remain vigilant and adopt proactive strategies.

  Rather than clicking on embedded links, independently verify the authenticity of any outstanding toll charges by accessing official toll service websites or contacting customer service directly. Avoid engaging with suspicious texts or providing personal information.

  Be wary of unsolicited text messages, especially those urging urgent actions or containing grammatical errors and inconsistencies. Trust your instincts and err on the side of caution when encountering unexpected requests for payment or personal details.

  Report smishing attempts to relevant authorities, such as the FBI’s Internet Crime Complaint Center (IC3) or the Better Business Bureau’s Scam Tracker. By reporting such incidents, you safeguard yourself and contribute to efforts to combat cybercrime and protect others from falling prey to similar scams.

  The proliferation of smishing scams targeting toll road users underscores the importance of exercising caution and skepticism in today’s digital landscape. By verifying the legitimacy of messages, and promptly reporting suspicious activity, individuals can fortify their defenses against fraudulent schemes.

   

  Leave a ReplyCancel reply
• 

  Geebo 8:00 am on April 25, 2024 Permalink | Reply
  Tags: impersonation scam, phantom hacker scam ( 2 ), pop-ups ( 21 ), Scams ( 1,224 )   

  Protecting yourself and loved ones from the Phantom Hacker scam 

  

  By Greg Collier

  Scams lurk around every virtual corner, preying on unsuspecting victims with cunning sophistication. Among these, the “Phantom Hacker” scam has emerged as a particularly insidious threat, targeting the elderly, and leaving devastation in its wake. Recently, the Phoenix office of the FBI shed light on this alarming scheme.

  The Phantom Hacker scam is as intricate as it is deceitful. It often commences with a seemingly innocuous pop-up message alleging a compromised computer, typically masquerading as a communication from reputable entities like Microsoft. From there, victims find themselves engaging with imposters posing as customer support representatives.

  These scammers, operating in organized groups akin to call centers, employ a range of tactics, including phone calls and email addresses sourced from the dark web. Once they gain access to a victim’s computer, they exploit their trust, coaxing them into revealing sensitive financial information under the guise of addressing purported security breaches.

  Having gained insight into their victim’s financial accounts, the scammers orchestrate a seamless transition, with a fake representative from the victim’s bank reaching out to confirm the alleged compromise. This orchestrated charade culminates in the directive for victims to empty their accounts, transferring funds to a purportedly secure “safe wallet,” often through cryptocurrency ATMs.

  Prevention remains the most effective defense against falling victim to such scams. The FBI, alongside other cybersecurity experts, offers practical tips to safeguard against phishing attempts and fraudulent schemes.

  Avoid clicking on unsolicited pop-ups or links in emails or text messages, especially from unknown sources. Refrain from dialing phone numbers provided in suspicious messages. Instead, independently verify the legitimacy of purported contacts through official channels. Never download software or grant access to your computer to unfamiliar individuals, regardless of their claims or affiliations.

  Promptly report any suspected scams to relevant authorities, such as the Internet Crime Complaint Center (IC3), to facilitate swift intervention and potential recovery of lost funds. Although, recovery is often more the exception than the rule.

   
• 

  Geebo 8:00 am on April 4, 2024 Permalink | Reply
  Tags: impersonation scam, parole scam ( 2 ), prison ( 4 ), Scams ( 1,224 )   

  New prison scam preys on vulnerable families 

  

  By Greg Collier

  A new scam has emerged, proving successful due to its narrow focus on families with loved ones in prison. Scammers, armed with an unsettling depth of private information, reach out to individuals with incarcerated family members, offering false promises of early release through a supposed pilot program. One victim’s harrowing experience sheds light on the devastating impact of this scam.

  The victim, whose step-daughter was serving a sentence for a hit-and-run, received a call from scammers claiming she qualified for an early release program. With intricate details about the program and a veneer of legitimacy, they coerced the victim into believing that his step-daughter’s release was imminent. The emotional rollercoaster the victim and his family endured, buoyed by false hope, underscores the cruelty of these scammers.

  The scam escalated when they demanded payment, preying on the desperation and vulnerability of families eager to reunite with their loved ones. Despite his initial suspicions, the victim paid the scammers, maxing out his Zelle transfer limit and even considering the absurd request for payment in Bitcoin.

  What makes this scam particularly sinister is the depth of information the scammers possess. From personal details to seemingly confidential information, they exploit every avenue, including public databases like inmate search sites, to enhance their credibility.

  The victim revealed that the scammers had access to his driver’s license number, obtained through legitimate channels like prison visitations and video call services, highlights the sophistication of their operation.

  As authorities scramble to address the growing prevalence of this scam, it’s evident that the impact extends far beyond financial loss. Families, already grappling with the challenges of having a loved one incarcerated, are further burdened by the emotional toll of falling victim to deceit. The betrayal of trust and shattered hopes leave scars that may never fully heal.

  The victim is currently providing care for his step-daughter’s daughter while the step-daughter serves her sentence. He faced the heartbreaking task of informing the little girl that her mother’s release was not imminent after falling prey to the scam.

  Authorities suspect that inmates within the prison system are orchestrating these scams. They are said to be specifically targeting those who are nearing release, possibly facilitated by contraband cell phones smuggled into prisons.

  Parole boards at the state level are issuing stern warnings, emphasizing that they will never solicit money from families via phone calls. They strongly advise families to verify the current parole status of their incarcerated family members before engaging in any financial transactions or taking action in response to unsolicited communications.

   
• 

  Geebo 8:00 am on March 27, 2024 Permalink | Reply
  Tags: gift cards ( 98 ), impersonation scam, Scams ( 1,224 ), Spectrum Internet, utility scam ( 30 )   

  Utility scammers are targeting consumers 

  

  By Greg Collier

  Recently, the Better Business Bureau (BBB) issued a warning to Michigan consumers about a utility scam targeting customers of Spectrum Internet.

  According to reports, scammers are impersonating Spectrum Internet representatives, enticing customers with the promise of discounted internet services. The scheme involves leaving voicemails offering substantial discounts on future internet bills. However, the catch is customers are required to pay several months’ worth of service fees upfront, and the payment must be made using gift cards, asserting it as a component of a purported partnership.

  In a distressing incident, a Michigan resident fell victim to this scam. After receiving a voicemail offering a 50% discount on her internet service, she contacted the number provided and was told she could enjoy the discount for three years without any contracts. However, she was instructed to pay for 15 months of service in advance, amounting to $420, via gift cards.

  Spectrum, aware of the scam, has issued guidelines on its website to help customers identify such fraudulent activities. The company emphasizes that it will never request payments via gift cards, wire transfers, or payment apps, nor will it offer discounted rates for a fee.

  To avoid falling victim to utility impersonation scams like this, avoid prepaid debit or gift card payments. Legitimate companies typically accept checks or credit cards as primary payment methods. Be cautious of requests for payment via prepaid cards, as these are favored by scammers due to the difficulty in retrieving funds once they’re transferred.

  If you receive a special offer or discount, verify its authenticity by contacting the utility company directly. Obtain the customer service number from the official website or your latest bill and inquire about the offer’s validity. Remember, if a deal seems too good to be true, it likely is.

  Although reports of this scam are currently surfacing in Michigan, there’s a significant likelihood that it may soon target areas beyond.

   
• 

  Geebo 8:00 am on March 19, 2024 Permalink | Reply
  Tags: data breach ( 31 ), health insurance ( 5 ), identity theft ( 96 ), impersonation scam, Scams ( 1,224 ), unitedhealth   

  Scammers take advantage of UnitedHealth hack 

  

  By Greg Collier

  In recent events, it has come to light that a major health insurance provider in our country fell victim to a severe cyberattack and subsequent data breach. Towards the end of February, Change Healthcare, a subsidiary specializing in pharmacy insurance under UnitedHealth, experienced a crippling intrusion into its systems. Regrettably, this breach led to the exposure of personal data belonging to Change’s customers. Reports on the repercussions of this breach for the affected customers have begun to emerge this week.

  Scammers are now impersonating healthcare representatives in attempts to obtain financial information. Reports have surfaced of individuals receiving calls from imposters claiming to represent hospitals, clinics, and pharmacies. These scammers offer fake refunds or demand immediate payments, often requesting credit card numbers or other sensitive financial details.

  To combat these scams, UnitedHealth advises recipients of suspicious solicitations to refrain from responding and instead contact their healthcare provider directly. It’s not common practice for hospitals and medical facilities to request patient credit card numbers over the phone, even in cases where a patient is owed a refund. Typically, when a patient is due a credit, that amount is either refunded directly to the credit card the office has on file or issued to the patient in the form of a check.

  If you find yourself receiving such a phone call, regardless of whether you’re insured by UnitedHealth or not, it’s advisable to politely terminate the call and directly contact your doctor’s office or the hospital involved. In many cases, these healthcare providers already possess your personal information and wouldn’t require you to provide it again over the phone. Additionally, it’s essential to remember that caller ID can be manipulated by scammers to falsely appear as if the call is originating from a legitimate medical provider, so it’s unwise to rely solely on caller ID information.

  If someone suspects that their personal information has been exposed, it’s crucial to take immediate action to mitigate potential damage. Contact major credit bureaus to place a fraud alert on your credit report. This extra layer of security can help prevent unauthorized accounts from being opened in your name.

  Consult with legal professionals, especially if the exposure of personal information results in financial losses or other significant consequences. They can offer guidance on potential legal recourse.

  And lastly, alert banks and credit card companies about the potential exposure of personal information. Request to monitor accounts for any suspicious activity and consider placing fraud alerts or freezes on accounts to prevent unauthorized access.

   
• 

  Geebo 8:00 am on March 13, 2024 Permalink | Reply
  Tags: ACT ( 2 ), college admission ( 2 ), impersonation scam, SAT ( 2 ), Scams ( 1,224 )   

  The latest SAT and ACT exam scam targeting parents 

  

  By Greg Collier

  In the whirlwind of college preparation, parents often find themselves navigating a maze of opportunities, challenges, and, unfortunately, scams. A recent scheme targeting parents of SAT and ACT exam takers has emerged, shaking the trust in the system and leaving families wary of whom to believe.

  The scam, which preys on the desire for educational advancement, begins with an unsuspecting phone call. On the other end of the line is a person claiming affiliation with the College Board, the institution responsible for overseeing these crucial standardized tests. They come bearing what seems like good news: the offer of a free prep course for the child.

  Innocently, parents confirm their address under the guise of receiving materials their child supposedly requested at school. However, here’s where the plot thickens – according to the Better Business Bureau, there are no materials, and there is no course. The promised resources never materialize, leaving families feeling duped and out of pocket. According to the Better Business Bureau, parents, on average, have been charged $130, with some cases reaching as high as $600. It’s a costly lesson in discernment and vigilance.

  But amidst the confusion, there are guiding principles to safeguard against such scams. The Better Business Bureau emphasizes that the College Board never solicits bank account or credit card information over the phone or via email. Additionally, they urge individuals to verify the legitimacy of any company through their official website, a simple yet effective measure to thwart imposters.

  Moreover, a crucial red flag emerges. Unsolicited calls requesting personal information should raise immediate suspicion, regardless of the story spun by the caller. It’s a fundamental rule of thumb in today’s digital age, where scams lurk behind every corner of our interconnected world.

  For parents, arming their children with knowledge becomes paramount. Experts advise that if an opportunity sounds too good to be true, it likely is. Educating young minds about the pitfalls of deceptive schemes empowers them to make informed decisions, safeguarding against potential exploitation. The pursuit of educational excellence should never come at the cost of falling victim to deceitful tactics.

   
• 

  Geebo 9:00 am on March 4, 2024 Permalink | Reply
  Tags: bank scam ( 64 ), impersonation scam, Scams ( 1,224 ), Wells Fargo ( 11 ), Zelle ( 62 )   

  Is Zelle doing anything new to help scam victims? 

  

  By Greg Collier

  It’s been more than two years since we began tracking the progression of the Zelle scam and efforts by both Zelle and banks to enhance customer protection. Yet, during this time span, it appears that minimal progress has been made.

  Zelle is a digital payment network in the United States that enables users to send and receive money quickly and securely using their mobile banking app or online banking platform. It allows users to transfer funds directly from their bank account to another person’s bank account, typically within minutes. Zelle is often used for peer-to-peer payments, splitting bills, paying rent, and other everyday transactions. Even if you don’t actively use Zelle, it’s frequently integrated into many banking applications, often without the customer’s explicit request or consent.

  If you’re unfamiliar with how the Zelle scam works, we’ll detail the experience of one person who recently fell victim to the scam. A woman from the San Francisco Bay Area recently received a text message that appeared to come from her bank, Wells Fargo. The text message asked if the woman had made a recent Zelle transaction for $957. She responded with a no, and almost immediately she received a phone call from someone claiming to be from the Wells Fargo fraud department.

  The caller told the woman that money was being siphoned from her account. She was then instructed to move her money back into her account using Zelle. The victim even asked the caller why she would counteract fraudulent transfers with more transfers. Instead of giving her a direct answer, the caller just kept repeating to the victim that her money would be reinstated.

  With the caller’s guidance, the victim made several Zelle transactions which totaled $3500, which is reportedly, Zelle’s daily limit amount. After the transfers were complete, the call went silent. The victim called the number back, but there was no answer. She called the genuine Wells Fargo, and was told she had been scammed.

  Recently, Zelle announced plans to reimburse victims who fell prey to specific scams. However, the company has not disclosed the criteria for eligible scams to prevent further exploitation. Apparently, this particular scam does not qualify for a refund. The victim was informed that due to her authorization of the Zelle transactions, no reimbursement would be provided.

  With the proliferation of this scam, it appears that Zelle, Wells Fargo, and other banks co-owning Zelle are merely giving superficial assurances to their customers. There seems to be a lack of substantive changes aimed at safeguarding consumers against such fraudulent activities.

  The most effective way to safeguard yourself is by avoiding falling for the scammer’s tactics. Your bank would never instruct you to move your funds to protect them; that’s simply not a standard procedure. If you receive a suspicious text or call purporting to be from your bank, refrain from responding. Instead, reach out to your bank directly using the customer service number on your debit or credit card. They can provide guidance on any potential issues with your account. Additionally, remember that Zelle is intended for transactions among friends and family. Requests for payment through Zelle from unfamiliar sources could indicate an attempt to scam you.

   
• 

  Geebo 9:00 am on March 1, 2024 Permalink | Reply
  Tags: impersonation scam, Scams ( 1,224 ), social media ( 73 ), Zoo ( 2 ), Zoo tickets   

  Even zoos aren’t immune to scams 

  

  By Greg Collier

  If you live in a part of the country that’s experiencing warmer weather, you may be thinking about taking a family trip to the zoo. If that’s the case, you’ll want to be careful where you buy your tickets, as zoos and aquariums across the country are being used in a scam that’s circulating across social media.

  Ads have been appearing on Facebook and Instagram that claim to be offering a four pack of tickets to zoos for just $6.95. Each of these listings also claim that the ticket prices are so low because the zoo is celebrating a milestone anniversary.

  For instance, the scammers allege that the zoo in Honolulu is marking its 40th anniversary, while they claim the Pittsburgh Zoo is commemorating its 125th anniversary. Comparable fraudulent listings have been reported in various locations like Jacksonville, Florida, Indianapolis, Indiana, and Wichita, Kansas, among others. None of these zoos are actually marking any significant milestone anniversaries. The claims made by the scammers regarding anniversary celebrations are entirely fabricated.

  To further entice potential victims to click on their ads, the scammers assert that there’s a limited supply of tickets available. This creates a sense of urgency and prompts individuals to act quickly without thoroughly considering the legitimacy of the offer.

  One telltale sign that these listings are scams is that the ads are not posted by the zoos themselves. Despite using the logos of various zoos, the pages hosting the ads have generic names such as ‘Zoo Promo’, ‘Wildlife Jubilee’, and ‘Jungle Celebration’.

  Based on the information collected, it appears that the scammers are not only misleading victims with false offers, but also stealing their credit and debit card information. One victim reported unauthorized charges on their card, indicating that the scammers are exploiting these transactions to commit financial fraud.

  Most, if not all, zoos emphasize that the only legitimate methods for purchasing tickets are through their official website or directly at the front gate. Experts and authorities strongly recommend flagging any of these suspicious ads encountered on social media platforms to prevent further victims from falling prey to the scam.

   
• 

  Geebo 9:01 am on February 19, 2024 Permalink | Reply
  Tags: debt collectors ( 9 ), impersonation scam, IRS ( 22 ), Scams ( 1,224 ), tax scam ( 9 )   

  New scam threatens driver’s license loss for not paying taxes 

  

  By Greg Collier

  Residents in San Bernardino County, California, are being alerted by authorities to beware of deceptive phone calls targeting debt collection or property tax payments.

  In a united effort, officials have issued a warning advising residents to exercise caution when approached by individuals purporting to be from county agencies, who assert threats of driver’s license suspension if payments are not promptly made. These callers are employing spoofed telephone lines to mimic legitimate county numbers, heightening the illusion of authenticity.

  It’s easy to assume that threats regarding your driver’s license in relation to debt collection or tax payments are always scams, but the reality is a bit more nuanced. While it’s true that in many states, including California, your driver’s license typically can’t be revoked solely for failure to pay taxes, there are scenarios where it can happen.

  For instance, in all 50 states, failing to pay child support can lead to license revocation. Additionally, in some states, if your tax debt exceeds a certain threshold, usually around $10,000, your driver’s license could be at risk. Although California doesn’t enforce this, nearly half of all states have laws allowing the revocation of licenses for delinquent taxpayers. So, while skepticism is wise, it’s also important to be aware of the varied circumstances where such actions can occur.

  Government agencies generally communicate sensitive financial matters like delinquent taxes through mail rather than phone calls, making phone calls regarding tax issues suspicious. Scammers often pose as the IRS, threatening victims with legal consequences such as jail time.

  Unfortunately, fraudulent debt collectors are a reality as well. However, there are steps you can take to handle them. Legitimate debt collectors are obligated to provide a debt verification letter upon request, detailing the origin of the debt. You can then verify the legitimacy and status of the debt. It’s also crucial to check your state’s statute of limitations on debt to understand your rights and responsibilities fully.

  By staying informed about the typical tactics employed by fraudsters, such as government impersonation and fake debt collection, and understanding our rights, such as requesting debt verification letters, we can better protect ourselves from falling victim to financial exploitation.

  Remember, if something feels off or too good to be true, it’s always wise to verify before taking any action. Together, with knowledge and caution, we can safeguard our finances and peace of mind against the ever-evolving threats of fraudulent schemes.

   
• 

  Geebo 9:00 am on February 16, 2024 Permalink | Reply
  Tags: Amazon ( 103 ), Charlotte Cowles, FTC ( 13 ), impersonation scam, police impersonation scam ( 49 ), Scams ( 1,224 )   

  Financial advice columnist shares her story about falling for a scam 

  

  By Greg Collier

  We firmly believe that no one is immune to falling for a scam. Regardless of someone’s socioeconomic status or level of education, they can still be targeted. Every individual is vulnerable to scams; there’s no exception.

  If there was to be an exception, it should be a renowned and successful financial advice columnist. But even someone in such a position can fall prey to a scam if placed under sufficient pressure from the scammer.

  It’s unfortunate but not uncommon for even those well-versed in finance to fall victim to scams. Take Charlotte Cowles, a financial advice columnist for The Cut, a division of New York Magazine, for example. Last Halloween, she received a call from someone posing as an Amazon customer service representative. They claimed she had made an $8000 purchase of Apple products, which she hadn’t. Ms. Cowles wisely checked her Amazon account, finding no such transactions. However, the scammer had a response ready, alleging that a business account was opened in her name. Despite her vigilance, Ms. Cowles was convinced her identity had been compromised.

  Continuing the conversation, the fake Amazon representative exploited the situation further, claiming that the company was facing widespread issues with identity theft among its customers. To add credibility, they mentioned having a liaison within the Federal Trade Commission (FTC). Ms. Cowles, concerned about the apparent threat to her identity, agreed to be connected to the supposed FTC agent.

  The deceptive FTC impostor already possessed personal details about Ms. Cowles, including the last four digits of her Social Security number, her home address, and her date of birth. With such sensitive information in hand, it’s understandable why a victim might be inclined to trust the fraudulent claims being made. This level of sophistication can make the scam appear legitimate and increase the victim’s susceptibility to manipulation.

  In addition to the personal details already disclosed, the counterfeit FTC representative went on to fabricate a dire scenario, claiming that numerous bank accounts, vehicles, and properties were registered under Ms. Cowles’ name. Adding to the distressing narrative, they alleged that a car linked to her identity had been discovered near the Texas-Mexico border, rented in her name, and found containing illicit drugs. These false claims likely intensified Ms. Cowles’ sense of urgency and fear, further blurring the line between truth and deception.

  The deceitful tactics didn’t stop there. Ms. Cowles was informed by the scammer that arrest warrants had been issued against her in multiple states, accusing her of serious crimes such as drug trafficking and money laundering.

  To further isolate their victim and maintain control, the fraudulent FTC agent instructed Ms. Cowles not to disclose the situation to anyone, cautioning her that anyone she confided in could potentially be a suspect in the fabricated crimes.

  Despite the fraudulent claims and attempts to exploit her, Ms. Cowles was led to believe that the FTC was there to safeguard her finances. When asked how much money she would require to sustain herself for a year, she stated $50,000. Shockingly, the impostor instructed her to withdraw this amount in cash from her bank and assured her that it would be collected from her residence by a supposed CIA agent. Even during the withdrawal process, there were warnings. The bank teller, sensing something amiss, cautioned Ms. Cowles about potential scams associated with large cash withdrawals.

  Under the false pretext of protecting her identity, Ms. Cowles was instructed to hand over the withdrawn cash to the supposed CIA agent, who would then allegedly provide her with a new government check issued under a new Social Security number.

  As instructed, Ms. Cowles handed over the box containing the $50,000 to the driver of an SUV with tinted windows that pulled up to her residence.

  Ms. Cowles’s experience highlights the profound emotional toll inflicted by falling victim to scammers. In her account, she vividly expresses the overwhelming sense of shame that washed over her upon realizing she had been deceived. This aspect is crucial because it underscores the psychological impact that financial scams can have on individuals, often extending far beyond the immediate financial loss. The shame and self-blame experienced by victims like Ms. Cowles serve as a poignant reminder of the need for compassion and support for those who have been targeted by fraudsters.

  We urge you to take the time to read Ms. Cowles’s comprehensive narrative of the scam in her latest column.

  Ms. Cowles’s account serves as a powerful reminder that no one is immune to the threat of scams. Regardless of our education, background, or financial status, we are all susceptible to being deceived. By sharing her experience, she highlights the importance of remaining vigilant and informed in the face of evolving tactics employed by fraudsters. Let her story be a call to action for all of us to educate ourselves, support one another, and work together to combat the scourge of scams in our communities.