Zelle refunding scam victims, but won’t say which ones

Zelle refunding scam victims, but won't say which ones

By Greg Collier

The Zelle payment app has been popular with scammers for the past year and a half now. If you’re unfamiliar with the app, it’s a personal payment app. It’s supposed to allow you to make payments to friends and family instantly. However, scammers have used it to have their victims direct money to scammers’ bank accounts. Zelle is owned by a group of some of the nation’s leading banks, and in the past, these banks have been hesitant to refund scam victims. Now, Zelle is seemingly saying they’re going to be refusing scam victims, but are being vague about the details.

But first, let’s look into how Zelle scams work. The most prolific of these scams is the bank impersonation scam. In this fraudulent scheme, the target receives a text message inquiring whether they have recently made a substantial purchase or transfer. The recipient is instructed to reply with a simple yes or no. After the response, scammers follow up with a phone call, pretending to represent the victim’s bank’s fraud department. The fraudsters then urge the victim to safeguard their bank account by either transferring their funds or using Zelle to “pay themselves.” However, what actually happens is that the scammers are guiding the victim through the process of transferring funds to them via Zelle.

Zelle can also be used in almost any scam where money is involved, such as phony landlords, and scammers who pose as police threatening victims with arrest. A good rule to follow to protect yourself from these scam is to only use it to send money to someone you know personally. Even then, you should make sure that person requested money from you.

Getting back to the refunds, Zelle’s parent company recently released a statement saying they were going to, “mandate consumer reimbursement for certain types of scams.” But that’s basically all the information they’ve released. Now, it’s understandable that Zelle would want to keep the details quiet to keep scammers from finding out, but once refunds start happening, people are going to know. We believe that Zelle should be more transparent to keep its users and scam victims better informed. To keep the process secret, it seems like Zelle has something to hide.