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  • Geebo 8:00 am on October 12, 2021 Permalink | Reply
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    Should banks be held responsible when the elderly are scammed? 

    Should banks be held responsible when the elderly are scammed?

    By Greg Collier

    An interesting legal issue has arisen in Florida, and it deals with one of the more common scams, where the elderly are usually the targets. Of course, we’re talking about the grandparent scam where scammers call the elderly to tell them that one of their grandchildren is in trouble, and they need money. This scam has claimed far too many elderly victims. However, there have been instances where banks have intervened on their customer’s behalf. Some banks have trained their employees to ask their customers questions about large or frequent withdrawals if they believe the customer might be the victim of a scam. The issue at hand here is just how responsible banks should be when it comes to protecting their customers like this?

    An elderly woman in Tampa lost $700,000 to scammers who had convinced her that her granddaughter had been in a car accident and was in legal trouble. One of the scammers posed as her granddaughter and told the woman not to tell anyone else in the family. Another scammer got on the line posing as a local attorney. As most of these scams start out, the first request was for bail money. Then more requests came in stating that money needed to be paid to the people who were supposedly injured in the accident.

    This resulted in 13 withdrawals from her bank. In some instances, the victim was instructed to leave packages of cash for couriers to pick up. The bank did ask why the woman was withdrawing so much money, but she told the bank she was renovating her home and paying a contractor who preferred to be paid in cash. This is what the scammers told her to tell the bank if they started asking questions. It’s been reported that someone did call the state’s abuse hotline, but the woman was allowed to keep withdrawing large sums of cash after the call was made.

    The victim has since sued the bank for negligence. So what do you think? Did the bank do its due diligence, or should they even be required to do so? Or is this just an unfortunate collision of coincidences that allowed the scammers to prosper?

     

    • Wally 9:54 pm on October 20, 2021 Permalink

      I’m on the fence with this. I worked for a small bank for 8 years and really enjoyed my customers. However, one challenge that you always are scammers trying to customer’s money. Some people come into the back saying they need to withdraw X amount or do cashier’s checks to send people they don’t know.

      As a previous banker I would always ask multiple times why they are sending the money and to whom and try to deter them as much as possible and even get managers involved. Some customers [not all] will realize that it’s a scam while others will question you as the banker why you won’t give them their money so they can do what they want. I truly feel really sorry for anyone who is scammed out of their hard earned money. I have sometime refused to handle many transactions if a client refuses to take our advise.

      Banking is becoming more and more riskier everyday and I have seen it cripple some banks wit the losses they have suffer being in some installs they may have to reimburse their clients up to FDIC limits. But again, I think it’s TERRIBLE for the elderly or anyone to be scammed.

  • Geebo 8:00 am on October 11, 2021 Permalink | Reply
    Tags: , , , , , Zipcar   

    Rental car company’s name used in scam 

    Rental car company's name used in scam

    By Greg Collier

    Many of you might not have heard of Zipcar. They’re kind of like an Uber for rental cars. Instead of the cars being owned by a rental company, they’re owned by private citizens looking to make a little money by renting their car out through Zipcar. Zipcar is also owned by car rental giant AVIS. So, at least on the surface, they seem like a mostly reliable company. Of course, if you’re a reliable company, someone will use your name to try to scam people. We’ve seen such scams with companies like Apple, Microsoft, and Uber, so I guess it’s Zipcar’s turn now. In the interest of transparency, this is not an endorsement of Zipcar, and Zipcar had nothing to do with the actual scam.

    A man from Norfolk, Virginia, received a random text message that appeared to come from Zipcar. The text said the man could make hundreds of dollars just for driving his car around with a Zipcar decal on it. The man caught on to the scam quick when he clicked on the link in the text, and it went nowhere. Never click on those links, by the way. The report we’ve read doesn’t go into details, but the man received an email from a fake Zipcar representative.

    The man wanted to see how far the scam would go, so he responded claiming he was interested in the promotion. Not too long after that, he received a ‘welcome package’ in the mail. The package contained a Zipcar sticker, a letter, and a cashier’s check for $2,980. Of course, the check was a fake and the man did not deposit it.

    This is very similar to the car wrapping scam, where victims will be asked to wrap their whole car in some kind of advertisement. The victim will be sent the usual fake check and will be asked to deposit the check in their bank account. The victim will then be asked to take some of the money as their payment and used the rest to either buy ‘supplies’ from a vendor working with the scammer, or the victim will be asked to send the money to some third party as part of ‘business expenses’. When the victim’s bank finds out the check is fraudulent, it’s the victim that’s held responsible for that money.

    According to the Better Business Bureau, the Zipcar scam has been finding victims all over the country and fleecing them of thousands of dollars. As with most scams, you should ignore any unsolicited texts promising you money. Not only that, but real companies, especially as one as large as AVIS, will never ask you to deposit company funds in your own checking account. If any employer does, you can almost guarantee that the check is a fake.

     

  • Geebo 8:00 am on October 8, 2021 Permalink | Reply
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    Scam Round Up: Don’t let strangers use your phone and more 

    Scam Round Up: Don't let strangers use your phone and more

    By Greg Collier

    We’re closing out the week again with another trio of scams that have popped up around the country.

    ***

    Our first scam comes to us from Charlotte, North Carolina. Residents there have been complaining about a bold scam that takes advantage of your kindness. The scam involves people coming up to you asking to use your phone. The scammers will have some kind of story like hey’re car broke down and can they use your phone to call someone. Once they have your phone, they’ll open up whatever payment app you have on your phone and send all your money to the scammers account. In Charlotte, residents there have said that Venmo was specifically targeted, but this scam could be used on any payment app. The best way to prevent this from happening, outside of letting no one use your phone, is to enable the security features on your accounts. Usually, you can secure your accounts with a PIN or have them require your fingerprint or facial recognition.

    ***

    Speaking of North Carolina, the Better Business Bureau of Eastern North Carolina is warning consumers about phony lenders who are really looking to pull off an old scam. In this scam, the lender promise an easy loan, and will deposit a check in your bank account. The scammers will then demand you to buy loan insurance before the check even clears. However, the check never clears as it’s a fake, leaving the victim responsible for the check’s amount to their bank. These phony lenders usually promise you won’t have to undergo a credit check. This should be your red flag, as all legitimate lenders will have you undergo a credit check. Also, no one seeking a loan should respond to unsolicited offers they may receive through text or email.

    ***

    Lastly, the Better Business Bureau of Tulsa is warning their residents about a text messaging scam that threatens to lock their phone. Consumers there have been getting texts that appear to come from their cell phone providers telling them that their phone will be locked if they don’t make a payment. The text also contains a link that should never be clicked on. The link will either inject malware into your phone or it will ask you for your financial information. If you receive one of these texts or one like it, call the customer service number that appears on your bill or on the provider’s website.

    ***

    Please keep in mind that scams like this aren’t confined to the area where they are being reported on in the news. They could just as easily be happening in your area.

     

  • Geebo 8:00 am on October 7, 2021 Permalink | Reply
    Tags: , , , , , Twitch   

    Major social media platform experiences historic data breach 

    Data breach exposed most American families

    By Greg Collier

    If we had to hazard a guess, we’d assume that most of our readership do not use livestreaming platform Twitch. If you’re not familiar with Twitch, it’s most famous for its users who stream themselves playing video games, although it does have other content such as musicians and talk shows. Yesterday, Twitch was the victim of a massive data breach of epic proportions, which has left some of its top users vulnerable to potential cyberattacks.

    Yesterday, hackers released a veritable cornucopia of Twitch’s inside information. This was a 128 GB file that contained the platform’s source code. In layman’s terms, hackers released all the code that the platform runs on to the public. Some of this code contained information such as how much some of Twitch’s top earners make, which for some is in the millions of dollars. Twitch streamers make a lot of their money through monthly subscriptions and viewer donations.

    What’s more concerning to the average Twitch user is that it’s been alleged that usernames and passwords have been exposed. If this is true, this could lead to a rash of identity theft if Twitch users use the same password elsewhere online. While this breach may not affect the majority of our readership, it could affect your kids, as Twitch is massively popular among a younger audience.

    This data breach could be used to teach your kids a lesson in online security. Find out if they have a Twitch account and if they use their Twitch password anywhere else online. Recommend that they not only change their password to Twitch, but also to change it if they use the same password anywhere else. You should also recommend to them that they should not use the same password on multiple platforms. It’s never too early to have your children learn the value of internet security.

     

  • Geebo 8:00 am on October 6, 2021 Permalink | Reply
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    Watch out for sticky mailboxes 

    By Greg Collier

    There used to be a time when the blue US Postal Service mailboxes were considered almost sacred. We would hear all the time about how it was considered a federal crime to tamper with the box, let alone take mail from it. In today’s world, that’s no longer a deterrent keeping con artists and thieves out of postal collection boxes. Previously, when we’ve discussed mail being stolen from collection boxes, the box is overstuffed with mail where bad actors could just reach in and grab a fistful of mail. Now, it seems that mail thieves aren’t even waiting for the mailbox to be full before stealing mail from them.

    Police in Norwood, Massachusetts, have been warning residents there about a string of incidents where mail has been fished out of mailboxes. Mail thieves are using items like bottles that are covered in an adhesive to drop into the mailboxes and hopefully fish out some mail containing checks. As we posted about recently, this so thieves and scammers can dip the checks in chemicals to remove the ink from written and cancelled checks in a process known as check washing.

    Local police are recommending to residents that they should be aware of any mailbox that has any sticky residue on it. This also good advice to anyone who still uses their local mailbox to send their mail. However, the best way to prevent mail theft like this is to drop your mail off inside of your local post office or handing it directly to a mail carrier. It’s also recommended that you write your checks using a gel or felt tip pin, as these inks are more difficult to remove from checks.

     

  • Geebo 8:00 am on October 5, 2021 Permalink | Reply
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    You can’t rent a house through Coinstar 

    You can't rent a house through Coinstar

    By Greg Collier

    I think we can honestly say that this is one of the more unusual rental scams that we’ve heard of.

    It starts out as your typical rental scam. A scammers has listed a home for rent online that they don’t own at a below-market price. An Arizona man responds to the listing and wants to see the house first before giving the phony landlord any money. The scammer tells the man that the house is open, so the man can see it at his convenience. That part was true, the house was left open for the man to tour. While this is not the part of the scam that we find unusual, scammers often make appointments with realtors to get the codes to the lockboxes realtors use to secure the houses. The scammers then give the code to prospective victims, so they can tour the home. This tactic more than most makes the scammers appear legitimate.

    The man wanted to rent the home and told the scammers so. This is where the unusual part comes in. The scammers told the man to go to Coinstar. We all know Coinstar. It’s where we take all our loose change to convert into dollar bills. However, Coinstar can also be used to convert money into two of scammer’s favorite currency, gift cards and Bitcoin. Thankfully, this was the red flag that made the man realize this was a scam. The house wasn’t even for rent, it was for sale. The scammers copied the legitimate listing posted by the realtor and then made their ad look like they were renting the house. That’s the most common tactic of the rental scammer.

    Before you contact anybody about touring a home you saw listed online, you should do a web search of the address of the home. This can often show you the actual rent and the actual realtor selling or renting the home. Zillow and Raltor.com are great ways to help detect fraud, as many phony listings are blatantly copied from these platforms. Also, no legitimate rental agency or realtor is going to ask you to pay any application fees are down payment in gift cards or cryptocurrency.

     

  • Geebo 8:00 am on October 4, 2021 Permalink | Reply
    Tags: , , , , St. Louis   

    Checks stolen from post office mailbox 

    By Greg Collier

    As much as we have moved away from paying for items with personal checks, there are still instances when a personal check is still necessary. For example, a woman in the St. Louis area needed to pay a contractor who was building her family a new home. That’s not a service that you can often pay with your debit card. The woman went to her local post office and placed the check that was addressed to the contractor in the collection box outside.

    She probably thought nothing of it until she received a call from her bank. The bank asked her if she had recently written a check for $73,000. She told the bank she didn’t and didn’t know the person that the check was supposedly issued to. The bank then asked her if she had used her local post office to mail the check. The bank said that they have had a number of customers had checks they wrote stolen from that collection box. The checks had all their ink removed and written to out to new recipients. Thankfully, the bank did not let the woman’s stolen check be cashed.

    This scam is known as check washing. It’s when someone dips an already written or even canceled check in chemicals and removes the handwritten ink from the check. The thieves can then write the check to whomever they want for whatever amount they want. As long as there is enough money in the checking account to cover the washed check, the check can be cashed.

    It’s recommended that in order to protect yourself that you switch from checks to electronic payments. However, like we said, in some cases, you have to pay by check. In that case, there are special pens you can buy that resist check washing. If you’re mailing the checks from the post office, have them mailed from inside the post office, where they’re less likely to be stolen. Lastly, never leave your outgoing mail in your home mailbox. More mail is stolen from home mailboxes than USPS mailboxes.

     

  • Geebo 8:00 am on October 1, 2021 Permalink | Reply
    Tags: , , , , , , , ,   

    Scam Round Up: Android Apps, Recorded Calls, and more 

    Scam Round Up: Android Apps, Recorded Calls, and more

    By Greg Collier

    Today, we’re closing out the week with another trio of scams that you may not normally come across in your daily life.

    ***

    Internet security experts are reporting about a wave of apps from the Google Play Store that have scammed Android users. The apps vary from photo editing to astrology, but their real purpose is to add charges to your phone bill. The apps tell users that they’ve won some form of free gift. All the user needs to do is enter their phone number into the app. However, instead of receiving a gift, the app signs users up to a monthly subscription fee of $42 a month that’s added to the user’s monthly phone bills. For some users, that’s more than double their monthly phone bill. Even though there’s an app in the Play Store, that doesn’t make it automatically secure. Always checks the permissions the app is asking for and avoid giving the app makers any more personal information than they need.

    ***

    Robocalls have been a scourge plaguing humanity for a few years now. It’s safe to assume that most of us have received a call asking us about our car’s warranty, even if some of us don’t own cars. However, some of these spam robocalls are more sinister than they appear. According to security experts, your only response to these calls should be to hang up. The last thing you want to do is say anything on these calls. The call will ask you if you want to stop these calls, just say yes. If you say yes, scammers can record your voice and use it to authorize a fraudulent purchase on your credit card. It also shows that there is someone at your phone number, which could result in you being targeted for more scam calls. While some people like to engage scammers, it’s a better strategy to just hang up.

    ***

    And of course, we can’t talk about scams without usually talking about gift cards in some form or fashion. A couple in North Carolina randomly received a gift card in the mail that was supposedly worth $400. The couple contacted their local news channel to see if this was a scam and of course, it was. How the scam works is the letter will contain a web link you need to go to in order to activate the card. Once you go to the link, you’re asked to input personal information such as your name, date of birth, and social security number. If you do this, your identity is almost immediately stolen. Please keep in mind that gift cards are the currency of scammers and should only be used for their intended purpose.

    ***

    Thank you for reading, and have a great and safe weekend.

     

  • Geebo 8:00 am on September 30, 2021 Permalink | Reply
    Tags: , , , ,   

    Victim scammed by fake Cash App website 

    Victim scammed by fake Cash App website

    By Greg Collier

    Cash App has an advantage over its competitors like PayPal and Zelle. A Cash App user doesn’t need to have a bank account linked to their Cash App account. This is a great benefit to many Cash App users who are underserved by banks in their communities. However, that advantage comes at a cost. Cash App doesn’t offer the same protections that a bank might when it comes to scams, and unfortunately, Cash App is probably the most popular mobile payment app used by scammers. One of the more common Cash App scams is the fake customer service number scam. This is where scammers take out ads on popular search engines claiming to be Cash App’s official customer service number, but instead you’re directed to a scammer.

    Something similar recently happened to a woman from Arizona. She used Cash App exclusively and did not have a bank account. She recently purchased a new phone and wasn’t sure how to transfer her Cash App account to her new phone. Just because smartphones are commonplace now, that doesn’t necessarily mean that everyone knows all the ins and outs of them, and purchasing a new phone can be a daunting task for some. The woman and her son looked on the internet for instructions on how to do this and came across a website that looked like an official Cash App site.

    The phony website even listed the correct customer service number for Cash App. However, when they clicked on the phone number, it redirected them to a scam call center. The phony rep asked for her account information and transferred all of her entire paycheck to a bank account controlled by the scammers. Another drawback to Cash App is that once a transfer is made, the account who received the money can block the account that sent the money. Or, in this case, the account that had money stolen from it.

    With payment apps like Cash App, your account isn’t permanently tied to the phone you first started using it on. As long as you haven’t changed your phone number, you should be able to redownload the app to your new phone and enter your login information and everything should be on the new phone.

     

  • Geebo 8:00 am on September 29, 2021 Permalink | Reply
    Tags: , , , , twitter bots, ,   

    Twitter bots are scamming PayPal and Venmo users 

    Twitter bots are scamming PayPal and Venmo users

    By Greg Collier

    We didn’t intend to write three stories in a row about payment app scams, yet here we are. Apps like PayPal and Venmo have become so common, it’s almost expected for scammers to try and weasel their way into our electronic wallets. We have documented quite a number of scams that involve not only PayPal and Venmo, but Cash App, Zelle, and other platforms as well. Those scams usually involve some kind of fraudulent transaction, but it seems at least one group of scammers have stepped up their game when it comes to finding new targets.

    Scammers have recently set up bots to look for any mention of the names PayPal or Venmo. For example, if someone were to ask another person on Twitter if they had a PayPal, so they could pay them for an item or support a content creator for example, the bot picks up on that mention. What happens next borders on evil genius territory.

    The bot will then make an almost duplicate Twitter account of the person being asked if they have PayPal. They’ll block the account they’ve cloned, then respond to the person who asked about their PayPal account with a link that goes to the scammers account. So the person who is supposed to be receiving the money doesn’t even see the fake account responding to the person who asked them about their PayPal account. In a normal Twitter conversation, it would go something like this.

    Person 1: Hey, I like your content. Do you have a PayPal?

    Impersonated Account: I sure do. (With attached link to scammer’s PayPal)

    Meanwhile, Person 2 never sees the impersonated account respond, and loses out on a sale or support.

    If you feel the need to discuss someone’s PayPal or Venmo account with them on social media, make sure to do it through private messages and not in a way where everyone can see it. Also, if you’re someone who solicits donations for their work through PayPal, it’s best not to list your PayPal details in your public profile as bots could be targeting you.

     

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