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  • Geebo 9:00 am on March 4, 2024 Permalink | Reply
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    Is Zelle doing anything new to help scam victims? 

    By Greg Collier

    It’s been more than two years since we began tracking the progression of the Zelle scam and efforts by both Zelle and banks to enhance customer protection. Yet, during this time span, it appears that minimal progress has been made.

    Zelle is a digital payment network in the United States that enables users to send and receive money quickly and securely using their mobile banking app or online banking platform. It allows users to transfer funds directly from their bank account to another person’s bank account, typically within minutes. Zelle is often used for peer-to-peer payments, splitting bills, paying rent, and other everyday transactions. Even if you don’t actively use Zelle, it’s frequently integrated into many banking applications, often without the customer’s explicit request or consent.

    If you’re unfamiliar with how the Zelle scam works, we’ll detail the experience of one person who recently fell victim to the scam. A woman from the San Francisco Bay Area recently received a text message that appeared to come from her bank, Wells Fargo. The text message asked if the woman had made a recent Zelle transaction for $957. She responded with a no, and almost immediately she received a phone call from someone claiming to be from the Wells Fargo fraud department.

    The caller told the woman that money was being siphoned from her account. She was then instructed to move her money back into her account using Zelle. The victim even asked the caller why she would counteract fraudulent transfers with more transfers. Instead of giving her a direct answer, the caller just kept repeating to the victim that her money would be reinstated.

    With the caller’s guidance, the victim made several Zelle transactions which totaled $3500, which is reportedly, Zelle’s daily limit amount. After the transfers were complete, the call went silent. The victim called the number back, but there was no answer. She called the genuine Wells Fargo, and was told she had been scammed.

    Recently, Zelle announced plans to reimburse victims who fell prey to specific scams. However, the company has not disclosed the criteria for eligible scams to prevent further exploitation. Apparently, this particular scam does not qualify for a refund. The victim was informed that due to her authorization of the Zelle transactions, no reimbursement would be provided.

    With the proliferation of this scam, it appears that Zelle, Wells Fargo, and other banks co-owning Zelle are merely giving superficial assurances to their customers. There seems to be a lack of substantive changes aimed at safeguarding consumers against such fraudulent activities.

    The most effective way to safeguard yourself is by avoiding falling for the scammer’s tactics. Your bank would never instruct you to move your funds to protect them; that’s simply not a standard procedure. If you receive a suspicious text or call purporting to be from your bank, refrain from responding. Instead, reach out to your bank directly using the customer service number on your debit or credit card. They can provide guidance on any potential issues with your account. Additionally, remember that Zelle is intended for transactions among friends and family. Requests for payment through Zelle from unfamiliar sources could indicate an attempt to scam you.

     

  • Geebo 9:00 am on February 15, 2024 Permalink | Reply
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    Widow outsmarts scammers who promised her free money 

    Widow outsmarts scammers who promised her free money

    By Greg Collier

    In the murky world of scams and deceit, few tools wield as much power and allure as the promise of free money. Like a siren’s call, it draws in unsuspecting victims with tantalizing whispers of effortless wealth and financial freedom. Whether cloaked in the guise of a too-good-to-be-true investment opportunity or masked behind the facade of a generous giveaway, the allure of easy riches proves irresistible to many. Yet, beneath the veneer of generosity lies a web of manipulation and exploitation, leaving countless individuals ensnared in a cycle of deception and regret.

    Senior citizens, with their accumulated wealth and potentially diminished capacity to navigate the complexities of modern technology, are prime targets for these nefarious schemes. Exploiting their trust and often relying on their lack of familiarity with digital platforms, scammers deploy sophisticated tactics to deceive and defraud unsuspecting elders. From bogus lottery winnings to fake government grants, the promise of easy money preys upon the vulnerabilities of aging populations. As guardians of wisdom and experience, seniors become unwitting victims in the crosshairs of those who seek to exploit their goodwill and trust.

    An 80-year-old widow residing in Knoxville, Tennessee, recently found herself targeted by a deceptive ploy. Upon receiving a letter seemingly originating from Wells Fargo, she was informed of being entitled to a $1300 payment from an accidental death insurance mortgage policy. While such notifications are not uncommon, particularly for relatives of deceased individuals, this widow remained vigilant. Aware of the possibility that banks and insurance companies might only become aware of an account holder’s passing years later, prompting them to seek beneficiaries, she approached the situation with caution, avoiding potential exploitation.

    Despite recognizing the telltale signs of a scam, the widow chose to confront the perpetrators directly by dialing the provided customer service number—a course of action often advised against. Displaying a keen sense of skepticism, she posed a straightforward query to the first individual she encountered: “What account did it come out of?” Yet, the response proved evasive, leading to a succession of transfers to two additional individuals, none of whom could provide a satisfactory answer. In her astute interrogation, the widow thwarted the scammers’ attempts to deceive her.

    The method of such fraudulent schemes typically involves soliciting personal and financial information under false pretenses. Had an unsuspecting individual responded to the letter without discerning its fraudulent nature, they would likely have been coerced into divulging sensitive details, such as their Social Security number, bank account information, and other personal identifiers. Operating under the guise of facilitating the transfer of the purported funds, scammers would exploit this information for nefarious purposes, including identity theft and draining the victim’s bank account.

    If ever confronted with a similar letter, email, or text message regarding unexpected funds, exercising skepticism and prudence is paramount. While it’s prudent to largely ignore such correspondence, if there’s even a slight possibility of legitimacy, it’s wise to independently verify the information. Instead of relying on the contact details provided in the message, seeking out the official customer service number from the company’s website ensures direct communication with legitimate representatives, minimizing the risk of falling victim to a scammer’s tactics. By taking these precautionary measures, individuals can safeguard themselves against potential financial exploitation and identity theft.

     

  • Geebo 9:00 am on January 11, 2024 Permalink | Reply
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    Bank refused to stop fraudulent wire transfer 

    Bank refused to stop fraudulent wire transfer

    By Greg Collier

    A man from Utah fell victim to two different scams, which resulted in scammers taking $10,000 from his bank account.

    The first scam that targeted him was the brushing scam. He was receiving several deliveries from Amazon that he didn’t order. Third-party Amazon vendors do this to game the review system, so phony reviews can have the ‘verified purchase’ tag added to them. This scam can be relatively harmless to consumers unless their Amazon account has been compromised, which this man wanted to find out.

    The second scam he fell into was a customer service impersonation scam. He Googled the number for Amazon’s customer service department, which wasn’t Amazon at all. Instead, it was a scammer’s call center posing as Amazon. Scammers will often pay search engines to have their scam phone number placed higher than the actual company they’re imitating. The phony Amazon rep told the man that it appeared someone had wired $10,000 to New York without his permission. Amazon, and other retailers, cannot access your bank records, if you think you’re speaking with Amazon, and they ask for your banking details, the odds are you’re being scammed.

    When the phony rep asked for the man’s credit card information, he realized he was being scammed. He went to his local Wells Fargo branch, since that was who he banked with. The branch manager told him there was, in fact, a wire transfer going out to New York for $10,000. When the man asked the manager to stop the transfer, he was instead referred to Wells Fargo’s fraud department, who told him that would investigate the matter and get back to him in ten days. It only took one day for the $10,000 to disappear from the man’s account. When the fraud department finished their investigation, they denied the man’s claim, saying that someone using the man’s username and password made the transfer, which made the man responsible for the financial loss.

    Mysteriously, once the man contacted his local TV news station about the matter, Wells Fargo reimbursed his money. As we have detailed in previous stories like this one. That seems to be the only way bank scam victims can get a refund, and even then, it’s not a guarantee.

    To safeguard yourself, it’s advisable to visit the official website of a company to obtain accurate contact information for addressing any issues you may encounter. Relying on contact details obtained through online searches can be unreliable. Additionally, refrain from sharing passwords or passcodes with anyone, and avoid granting remote access to your laptop or phone unless you initiate the call using the authentic contact number. Financial institutions typically request passwords or passcodes exclusively through their official app or website.

     

  • Geebo 8:00 am on May 17, 2023 Permalink | Reply
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    Victim sues banks for failing to prevent $500K loss 

    Victim sues banks for failing to prevent $500K loss

    By Greg Collier

    A 74-year-old woman from Hilton Head, South Carolina, is suing three major financial institutions for allegedly failing to prevent large transactions of hers being used in a months long scam. But before we get to that, please read how scammers tormented this poor woman.

    It started out when she received an email that appeared to come from PayPal. In actuality, it was a phishing email which said her account had been hacked. The email also offered customer service software that could prevent her account from being hacked. The software was actually malware that allowed scammers to take control of her computer.

    This allowed the scammers to access her bank accounts and take thousands of dollars from her. They also convinced her to withdrawal large sums of money and convert it to cryptocurrency to send them. This occurred through most of 2022.

    The victim’s son received a surprise anonymous text where he was warned by scammers that the last of his mother’s money was about to be stolen. It seems even scammers can have a change of heart. The son even received texts about how much information they had on his mother, including logins for close to a dozen of the woman’s online accounts.

    Her son then went out and bought her a new phone with a new number, and it wasn’t long before the scammers started contacting her through the new phone.

    The woman is now suing PayPal, Bank of America, and Wells Fargo for not better protecting consumers. The suit alleges all three corporations “failed to take corrective actions” while the fraud took place, which included large in-person transactions. According to the suit, the large transactions were never questioned.

    What do you think? Are the banks partially responsible for not putting a stop to these transactions? Or is the elderly woman just an unfortunate victim?

    Since this all started with the victim downloading malware from an email, it’s a good time to remind our readers not to click on any suspicious links from emails, even if they’re from a company you do business with regularly. That email may not actually be from that business. Instead, login directly into your account and address any issues from there.

     

  • Geebo 9:00 am on March 1, 2023 Permalink | Reply
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    Bank to scam victim: “This is on you. We’re out.” 

    By Greg Collier

    Just the other day, we posted a story about how banks are reluctant to reimburse scam victims. This was after stories we posted about how one bank accused a scam victim of being the scammer, and another where scam victims were suing their bank for failing to protect their accounts. The question we keep asking is why can’t the banks stop or reverse these transactions?

    The usual M.O. of scammers involves contacting their targets through calls or messages, inquiring about recent significant transactions. Subsequently, the scammers coerce the victims into believing that transferring their funds to a different account is the sole method of safeguarding their bank accounts. Invariably, the account that the money is relocated to is under the control of the scammer. The bank accounts utilized by scammers are typically not offshore accounts. Instead, they are often regular checking accounts that are available through major banks.

    In a recent bank impersonation scam, two of the nation’s major banks were used. A woman from Seattle got a text that appeared to come from Chase Bank. The text asked her if she had just made a $99 purchase in Florida. The woman called the number back where the text came from and thought she was talking to Chase, but was actually talking to a scammer. The scammer told that to protect her account, she would need to make two $15,000 wire transfers to a Wells Fargo account.

    After realizing she had been scammed, she immediately called Chase Bank and was transferred between eight different departments before someone could help her. By the time she got somebody on the line, the transactions to Wells Fargo had already gone through. Chase told her she would need to fill out paperwork before they could investigate, and that would take at least a week. Chase then allegedly passed the buck, no pun intended, to Wells Fargo. The victim was essentially told that it would depend on Wells Fargo on whether she would get her money back. When she asked Chase for some documentation, she was reportedly told, “We don’t provide that, and we’re out. This is on you.”

    Banks contact customers all the time if they believe a fraudulent purchase or transaction has been made. So, why weren’t either bank suspicious about two wire transfers that totaled $30,000? Why aren’t these transactions being put on hold when a customer claims they’ve been defrauded? And again, why are the banks allowing scammers to open and close bank accounts so quickly?

    If you get a text that looks like it came from your bank asking about a fraudulent transaction, don’t use the callback feature in the text. If someone calls you claiming to be from your bank about fraudulent activity, hang up. Then dial your bank directly at the phone number on the back of your debit card.

    The only way to try to prevent financial loss from these scams is to protect yourself, since it doesn’t appear the banks will go out of their way to help.

     

  • Geebo 9:00 am on February 27, 2023 Permalink | Reply
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    Banks refuse to reimburse scam victims 

    By Greg Collier

    It’s been over a year and a half since we started seeing a spate of bank impersonation scams. The bank impersonation scam is a type of fraud where scammers impersonate your bank’s fraud department. Typically, the scammers will call or text their victims, asking them if they’ve recently made large purchases or transfers. Then the scammers tell their victims that the only way to protect bank accounts is to move the money to another account. The bank account the money is moved to always belongs to a scammer.

    For example, a young woman from North Carolina was in the process of saving up for her wedding in the Fall. She received a phone call from someone who claimed to be from her bank, Wells Fargo. The caller told the woman, someone from Colombia was trying to take thousands of dollars out of the woman’s account. Like many scam victims, the woman was told to download an app called AnyDesk, which allows a computer or phone to be accessed remotely. Before she knew it, the scammer had cleaned out the woman’s bank account of close to $10,000.

    Since these scams started garnering headlines, the banks have been reluctant to reimburse scam victims. The banks tend to claim, since the customer authorized the transfer, even if tricked into doing so, their hands are tied. Some customers got their money back from the banks after taking their stories to their local news stations. Now, it seems, the banks aren’t refunding those customers either. The bride to be from North Carolina was told by Wells Fargo that she wouldn’t be getting her money back, even after contacting Wells Fargo and the police immediately after being scammed. She went to a local news station who contacted Wells Fargo. Wells Fargo’s response was that they were working to raise awareness about these scams. That’s all well and good, but it doesn’t get the customer’s money back.

    And what about the bank accounts the scammers are transferring the victim’s money to? These aren’t overseas bank accounts. Often these bank accounts are just your normal checking account you can get with any one of the major banks. Why are these accounts being allowed to be opened and closed so quickly?

    In the future, banks need to be more transparent not only with their rules regarding scam victims, but also what they’re doing to try to prevent customers from being scammed. Just claiming that they’re raising awareness doesn’t cut it.

     

  • Geebo 8:00 am on May 18, 2022 Permalink | Reply
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    Is Zelle siding with scammers? 

    Is Zelle siding with scammers?

    By Greg Collier

    As we’re sure you’re well aware of, Zelle is a money transfer app that’s co-owned by several large banks in America. Its primary purpose is to transfer money between friends and family directly from your bank account. The most popular example given about these apps is splitting the check at a restaurant. Rather than several different people pulling cash out of their pocket, they can instead just send their portion of the bill to one person who picks up the tab. However, since it involves sending money online, scammers are using every opportunity to use Zelle, so they can steal from their victims. The banks that own Zelle aren’t helping matters either, since they tend to tell scam victims that their money is lost forever, even if the bank is the one who noticed the scam.

    A woman in New Jersey recently fell for a rental scam. She was sending money to a phony landlord for a rental property the landlord didn’t own. At first, she was asked to send a $160 through Zelle for an application fee to someone with a Wells Fargo bank account. She was then asked to send $1000 through Zelle, to the same person as a deposit. The scammer then asked her to send $1000 as another deposit and an additional $1000 as first month’s rent. This time, the money was sent to two different Zelle users, the first one mentioned and a new one with a Chase bank account. Again, all done through Zelle.

    When sending the last $1000 through Zelle, the woman’s phone locked up, and she wasn’t sure if the payment went through. The fake landlord told her to call her bank to resolve the issue. When she called her bank, Bank of America, they notified her that this was a scam. The bank representative put in a request to have the payments stopped. The woman then did the proper thing and notified both the police and the FBI. Six weeks later, Bank of America denied the request, allegedly claiming that Chase and Wells Fargo did not want to give the money back.

    All three of the banks mentioned in this post are co-owners of Zelle. Since they all share a payment transfer system, you might think that there’s a way to get money back from scammers. Instead, the banks claim that since sending money through Zelle is like sending cash, users should be careful who they send money to. No refund was offered to the victim by any of the three banks.

    While it is true that apps like Zelle should only be used between family and friends, why are the banks so reluctant to help scam victims? The bad press they’ve been receiving over Zelle can’t be helping, so why not put in protections that help the users instead of the scammers? The more these scams get reported on, the less Zelle will end up being used. So, which one would be more costly to the banks, helping scam victims, or shuttering Zelle?

     

  • Geebo 9:00 am on February 21, 2022 Permalink | Reply
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    Even sending money to yourself through Zelle is a scam 

    By Greg Collier

    Before we get started with today’s blog post, we wanted to share this article from The Guardian about why we shouldn’t blame the victims of scams. Please keep in mind that anyone could fall for a scam, and it doesn’t help to mock those that do.

    In today’s post, we’re going to discuss a scam that we’ve been focusing on a lot lately. Once again, the Zelle scam has turned up in the headlines again. For those who may not know, Zelle is a payment app that is co-owned by a number of high-profile banks. Since at least Fall of last year, scammers have been using Zelle in a customer service impersonation scam to get their victims to empty their bank accounts.

    The way the scam works is the scammer will send you a text message that appears to come from your bank. The text message asks if you recently made a large purchase or transfer. You’re asked to reply YES or NO to the text message. If you reply to the text message, you’ll receive a call from the scammer posing as your bank’s fraud department. The scammer will tell you that to protect your money, it needs to be moved through Zelle. What the scammer is really doing is walking you through the directions on how to move your money from your account to the scammer’s account.

    Recently, another level to this scam has been added. A number of Wells Fargo customers have reported falling for the Zelle scam. However, in the latest instances, the scammers had their victims open Zelle accounts in the victims’ names before transferring the money. This lends an appearance of legitimacy to the scam, since the account is in the customer’s name. Unfortunately, that doesn’t stop the scammers from taking the money sent to the new Zelle account.

    Since Zelle is co-owned by some of the nation’s leading banks, many consumers think that there is some form of protection against scams, but that is not the case. Victims of the Zelle scam rarely ever recover their money.

    There are a few ways to protect yourself from this scam. The first is to not respond to text messages that appear to come from your bank. If there is an issue with your account, you’re always better off calling the customer service number on the back of your debit card. You can also visit your bank’s local branch during business hours. The best way to protect yourself is to keep in mind that payment apps like Zelle, Venmo, and Cash App, are only supposed to be used with people you know. If someone says you need to use one of these apps to protect your money, they’re more than likely trying to rip you off.

     

  • Geebo 9:00 am on November 30, 2021 Permalink | Reply
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    Are banks too zealous for Zelle? 

    By Greg Collier

    If you haven’t heard of Zelle by now, it’s a mobile payment app designed to compete with the likes of Venmo and Cash App. The company behind Zelle is owned by a number of the major banks in America including Bank of America, Chase, and Wells Fargo just to name a few. Many, if not all, of these banks include Zelle with their mobile payment apps whether the customer wants Zelle or not. Since many mobile banking customers are even aware of Zelle on their banking accounts, scammers have been able to use Zelle to empty the bank accounts of their victims.

    For the past few months, scammers have been sending text messages to their victims posing as the victim’s bank. The text message asks the victim if they recently made a large purchase and asks the victim to text back yes or no. When the victim texts back, they’re immediately called by a scammer posing as a bank employee. The scammer tells the victim that the victim’s bank account has been compromised and that the victim needs to move money through Zelle in order to ‘protect’ their account. In actuality, the scammers are moving the money from the victim’s account to the scammer’s account. This scenario most recently happened to a new mother and teacher in Atlanta where her Wells Fargo account was drained of $3500. Since Zelle doesn’t offer many customer protections, victim’s have been hit or miss when it comes to getting their money back from their bank.

    A huge problem with the recent Zelle scams is the fact that the banks are attaching Zelle to their mobile payment apps without a lot of customer education on how Zelle works. It also doesn’t help that if a customer wanted to opt out of Zelle, they can’t just check a box that deactivates their Zelle account. Instead, you have to call your bank’s customer service department to deactivate your Zelle account.

    Should banks be doing more to warn their customers about these scams? Is a small warning on the Zelle app about scams enough? What can the banks do to better educate their customers? Please let us know in the comments below.

     

  • Geebo 9:01 am on November 12, 2021 Permalink | Reply
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    Another national bank used in Zelle scam 

    Another national bank used in Zelle scam

    By Greg Collier

    The Zelle scam continues to be an unstoppable force that has yet to meet its immovable object. In case you haven’t heard of this scam, Zelle is a payment app that’s preferred by many of the major banks in America. It works in a similar way to PayPal or Venmo but uses your bank account instead of a separate account. Scammers have been posing as banks and texting people, asking them if they just made a large purchase. When the recipient replies back with a ‘no’, the scammers call the person since they now know it’s a working number. The scammers will claim to be from the person’s bank and will instruct their victim that in order to prevent this fraudulent purchase, they need to send the money to themselves through Zelle. However, the money is actually being sent to the scammer.

    Previously, it was mostly reported that the majority of victims were customers of Bank of America, while other victims belonged to Chase Bank. Both B of A and Chase are part owners of Zelle. Now, we’ve seen a report where the victim was a customer of a different bank but also one of the Zelle owners. This bank would be Wells Fargo. A woman from South Carolina, who banks at Wells Fargo, received the text about the fraudulent purchase along with the follow-up phone call by a scammer claiming to be a Wells Fargo representative. This victim was also instructed to send the money to herself through Zelle. The exact amount she lost was not given, but was said to be in the thousands.

    The reason we’re mentioning Wells Fargo is that they are just one of nine banks that hold ownership in Zelle. Customers from any one of these banks could be vulnerable to this scam. The banks that we haven’t mentioned yet are BB&T, Capital One, Navy Federal Credit Union, PNC Bank, Ally, and US Bank. Potentially, even consumers who don’t use one of these banks could still be vulnerable to this scam, as some banks use Zelle even though they don’t hold ownership in it.

    If you receive a text asking if a fraudulent purchase has been made through your account, do not respond to it. This is how scammers know they’ve got someone on their hook. Instead, call your bank at their customer service number that’s listed on their website or on your debit card. That way, you can be sure you’re talking to a legitimate customer service rep from your bank. You can also go to your bank’s local branch, and they will also be able to assist you.

     

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