Scammers Target Drivers With Texts
By Greg Collier
Toll scams are among the most common digital frauds circulating today, and a recent case out of Utah demonstrates how easily they can catch someone off guard. After completing a cross-country road trip with her husband, one woman found herself navigating toll charges from several different states. She expected to receive payment notices by mail. So when a text message arrived in January asking her to settle an outstanding toll, it didn’t seem suspicious at first.
The timing felt plausible. She was away from home and in a hurry, so she clicked the link and entered her payment information to resolve the issue quickly. Not long after, her credit union contacted her about two unauthorized charges totaling several hundred dollars. She hadn’t made the purchases. She had been scammed.
These toll scams are convincing because they prey on routine behavior. When someone knows they’ve driven on toll roads, receiving a message about an unpaid toll feels legitimate. The scam works by mimicking a real toll agency’s communication style and creating a sense of urgency. Victims are told they must pay promptly to avoid penalties or legal consequences. That fear can override skepticism, especially when the message arrives during a busy moment.
In this case, the text included a payment link that led to a fake site resembling a toll collection portal. Once the victim submitted her debit card information, the fraudsters immediately used it to make unauthorized purchases. This incident underscores the risk of entering sensitive information through links received by text, especially on mobile devices where it’s harder to spot red flags.
One key detail that might have helped expose the scam was the phone number itself. The message came from a foreign country code, completely unrelated to the toll agency it claimed to represent. A closer look would have revealed that the Massachusetts toll system is unlikely to use a number based in the Philippines. Small inconsistencies like these often go unnoticed when people are trying to act quickly.
The victim later realized that using a debit card added another layer of risk. Unlike credit cards, debit transactions can be harder to dispute, particularly if a PIN was entered. Consumer advocates often recommend using credit cards instead for online payments, as they offer stronger fraud protections.
Toll scams like this continue to circulate because they rely on timing and familiarity. They succeed when people are distracted or expecting a message that appears to match their recent activity. Recognizing the warning signs, suspicious links, unfamiliar area codes, and rushed payment demands, can make a crucial difference. Slowing down, verifying the source, and avoiding financial transactions over text can help protect against this increasingly common form of fraud.
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