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  • Geebo 8:00 am on August 15, 2023 Permalink | Reply
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    Maui wildfires bring out the scammers 

    Maui wildfires bring out the scammers

    By Greg Collier

    In case you haven’t been following the news, the island of Maui in Hawaii has been experiencing the worst wildfires in over a century. And whenever there is a natural disaster of this scale, the scammers are sure to follow. In that vein, the Federal Trade Commission (FTC) is trying to get ahead of the scammers and has issued a warning not only to the residents of Maui, but also those looking to help the victims of the fires.

    The first type of scam the FTC is warning residents about is the FEMA impersonation scam. After natural disasters, scammers will often impersonate the Federal Emergency Management Agency (FEMA) to try to get personal information or money from victims of the disaster.

    Fraudsters masquerade as FEMA representatives and contact individuals, offering aid related to disaster relief or financial support.

    These impostors deploy a variety of tactics to target potential victims, utilizing means like phone calls, emails, text messages, or social media posts. They might assert that the person has been granted financial aid, or insist on the need for personal particulars to facilitate aid distribution.

    After winning the victim’s confidence, the scammers proceed to request sensitive personal and financial data, including Social Security numbers, bank account specifics, or credit card particulars. Additionally, they might solicit funds or persuade the victim to acquire gift cards under the guise of receiving assistance.

    In actuality, authentic FEMA representatives never solicit personal or financial details through phone calls or emails, nor do they ask for monetary contributions or gift cards as prerequisites for disaster relief. Should you receive a suspicious communication purporting to be from FEMA, it’s advisable to directly contact the agency to authenticate the legitimacy of the message.

    Then there are the charity scams, which almost always appear following a disaster like this. Individuals seeking to contribute to a relief fund should exercise caution when encountering phone or email solicitations from entities with generic names such as ‘Disaster Relief Fund’. If a charitable organization seems to be exerting undue pressure on you to donate, whether via phone conversations or online platforms, there’s a strong likelihood that they are operating as scammers.

    You have the option to verify a charity’s authenticity by visiting platforms like Charity Navigator and Give.org. These resources can provide insights into which charities are genuine and which ones should be approached with skepticism. Additionally, you can cross-check with the IRS to determine whether a charity is officially registered with them; this step significantly contributes to establishing the legitimacy of the charity.

    And please keep in mind, you can always donate money or blood to the Red Cross. This will not only help the people of Maui but the victims of other disasters as well.

     

  • Geebo 8:01 am on August 14, 2023 Permalink | Reply
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    Funeral home scams garner national headlines 

    Funeral home scams garner national headlines

    By Greg Collier

    You know a scam must be bad when one of the national news networks covers it. NBC News is warning its viewers and readers of one of the most despicable scams going today, the funeral home scam.

    Most people aren’t familiar with the scam, since it only targets families who have recently lost loved ones. As much as we deny it to ourselves, there will unfortunately come a day when we have to assist in laying a loved one to rest. It’s better to be aware of the scam now, then having to experience it for the first tile while you’re mourning.

    Fraudulent individuals exploit obituaries of recently departed individuals for their schemes. These obituaries often include the funeral home responsible for the deceased’s final arrangements. These scammers manipulate the situation by falsifying the funeral home’s contact number and contacting the grieving family under the pretense of representing the funeral home. Their usual approach involves asserting that there are discrepancies in the billing or that an extra insurance payment is required. They swiftly proceed to demand an instant payment via phone. Shockingly, there have been cases where these scammers go to the extent of implying that they will withhold the deceased’s remains until the payment is settled.

    In NBC News’ report, they detail the stories of two people who were targeted by scammers during the worst time of their lives. In the first story, scammers targeted a woman who had just lost her husband of 22 years the day before. They claimed she owed the funeral home an additional $5000, but she could pay $2500 first through Zelle or Apple Pay. The victim tried to make payments, but they kept getting flagged as suspicious. Luckily, her son overheard the conversation and advised her to end the call.

    In the other story, scammers called a woman making arrangements for her husband while she was at the funeral home. The scammers had spoofed the number of the funeral home and were using the name of an actual funeral home employee. The funeral director got on the phone and identified herself, which caused the scammers to hang up.

    In the regrettable circumstance of having to arrange a funeral for a cherished individual, it is advisable to secure a comprehensive breakdown of expenses from the chosen funeral home. This practice can significantly contribute to safeguarding both you and your family from falling victim to such deceptive scammers.

    Also, please keep in mind legitimate funeral homes, and most businesses, will not ask for payment through a mobile payment app like Zelle. In the unfortunate event, you receive a phone call like this while arranging a loved one’s funeral, hang up and call the funeral home directly.

     

  • Geebo 8:00 am on August 8, 2023 Permalink | Reply
    Tags: , impersonation scam, , , ,   

    How common is the jury duty scam? 

    How common is the jury duty scam?

    By Greg Collier

    We often say the most common scam we see in the news is the jury duty scam. Hardly a day goes by where we don’t see a police department or sheriff’s office warning their local residents about police imposters who are trying to trick victims out of their money.

    The jury duty scam is a type of fraud where scammers attempt to deceive individuals by posing as law enforcement officials or court representatives. They typically target people through phone calls claiming that the recipient has missed jury duty and is now facing legal consequences. The scammers then ask their victims to pay a fictitious fine that supposedly clears the arrest warrant.

    But the scammers don’t want you to go to the courthouse to pay the fine. They want their payment then and there, usually through payment apps like Zelle and Venmo, gift cards, prepaid debit cards, or cryptocurrency.

    Just in the past 24 hours, we’ve seen jury duty scam warnings from the Palm Beach Sheriff’s Office, In Florida, the Annapolis Police Department, in Maryland, the Louisiana State Police, the Morris County Sheriff’s Office, in Kansas, the Missoula County Sheriff’s Office, in Montana, and the Mansfield Division of Police, in Ohio. Tomorrow, it could be another six police departments or more. If the scam hasn’t made it to your city or town, it’s probably on its way.

    If you receive a communication about jury duty, contact your local courthouse or law enforcement agency directly using official contact information to confirm its authenticity. Remember that legitimate government entities will not use aggressive tactics, threats, or demand immediate payments over the phone or email. If you suspect you’ve been targeted by a scam, report it to your local law enforcement agency and relevant authorities.

     

  • Geebo 8:00 am on August 7, 2023 Permalink | Reply
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    Scammers easily avoid Zelle warning 

    Scammers easily avoid Zelle warning

    By Greg Collier

    In the news article we read about the latest chapter in the Zelle scam, it says that the Zelle scam is back. To be honest, it never went away. For almost two years, we’ve been documenting how the personal payment app has been used by scammers to defraud victims out of their money. As far as we know, there has been no break in this scam’s activity.

    For the uninitiated, the Zelle scam works like this. The victim receives a text message inquiring whether they have recently made a substantial purchase or transfer. The victim is instructed to reply with a simple yes or no. After the response, scammers follow up with a phone call, pretending to represent the victim’s bank’s fraud department. The fraudsters then urge the victim to safeguard their bank account by either transferring their funds or using Zelle to “pay themselves.” However, what actually happens is that the scammers are guiding the victim through the process of transferring funds to the scammers’ account through Zelle.

    Since these scams have started, it doesn’t appear as Zelle has done much in the way of consumer protection. If you do make a money transfer using Zelle, a warning does appear, which advises users not to send money to anyone they don’t know personally. Yet, the scam persists. So, what clever trick have the scammers devised to circumvent this warning? Is it nefarious malware that suppresses the warning? Not exactly. The scammers are simply telling their victims to ignore the warning. That’s it.

    Now, keep in mind the scammers are posing as the victim’s bank, who are supposed to have the final authority on a customer’s account. I’m sure we’ve all had to follow instructions at one point where we told to just ignore something. To us, this exhibits the poor protection Zelle has for its users, rather than any fault of the victim.

    It’s important to note that Zelle is intended for use strictly among friends and family, those you have a personal relationship with. Be cautious of any unfamiliar business or individual requesting payment through Zelle, as this could be a potential scam attempt. Remember, your bank will never ask you to move your funds using Zelle.

    If you find yourself falling victim to this scam, your initial step should be to promptly file a police report. While it doesn’t guarantee a refund, taking this action can significantly aid your situation. Moreover, if you believe your bank is not treating you fairly, don’t hesitate to reach out to a consumer advocate reporter in your local area for assistance. Their involvement can provide you with the support you need.

     

  • Geebo 8:00 am on August 4, 2023 Permalink | Reply
    Tags: , impersonation scam, , ,   

    Rideshare driver gets scammed out of account 

    Rideshare driver gets scammed out of account

    By Greg Collier

    Rideshare services like Lyft and Uber have been used in countless scams before. For example, many grandparent scammers use them as a sort of courier service to pick up the money from their victims. We’ve even seen some rideshare drivers using shady tactics to get more money out of their passengers, even though we understand that is not representative of all drivers. However, the drivers themselves are also vulnerable to scams, and we’re not talking about passengers trying to cheap out on a fare.

    A Lyft driver in Denver, Colorado, was on duty when she received a text message that appeared to come from Lyft. The text listed a phone number the sender wanted the driver to call. When the driver called the number, she was greeted by someone claiming to be a Lyft representative.

    The supposed representative told the driver a passenger had accused her of smelling like alcohol while working, and they were going to disable her app while they verified her account information. The caller took the driver’s phone number, date of birth, and driver’s license number for verification purposes.

    When the caller told the driver, they cleared her of the accusation, they sent her an authorization code that was supposed to get the driver back on the Lyft app. What the authorization code was really for was so the scammers could put their debit card on the driver’s Lyft account. This allowed them to cash out the driver’s account, which cost the driver close to $500.

    Now, you might be asking, how does this affect you, since you’re probably not a rideshare driver. Well, this could happen to anyone who works what is called a ‘gig economy’ job. You could receive a phone call claiming to be from the host platform saying there is something wrong with your account that could delay your payment. If you receive a phone call like that, tell them you’ll call them back, and check directly with the platform, itself. Most if not all gig economy apps should have a feedback link where you can contact the company.

     

  • Geebo 8:00 am on August 2, 2023 Permalink | Reply
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    Record heatwave brings out shut off scams 

    By Greg Collier

    With most of the country experiencing record-breaking heatwaves, we probably don’t have to tell you that 2023 is on its way to being the hottest year in recorded history. So, leave it to the scammers to use the sweltering heat to intimidate their victims into giving them money. While shut-off scams are common during this time of year, scammers are now packing a one-two punch of shut-off scams.

    Shut off scams typically depend on weather extremes. They tend to hit during blizzards and cold snaps, or punishing heatwaves. In the shut-off scam, scammers will pose as the power company when calling their victims. The scammers threaten their victims with having their electric service terminated for a past due balance. Victims are then told their service will be turned off in 15-30 minutes if a payment isn’t made immediately. Scammers will ask for payment in unusual means such as gift cards, but we’ve seen instances where victims are directed to make payment at Bitcoin ATMs.

    However, this summer we’re seeing another shut-off scam in addition to the power shut-off scam. Scammers are also posing as the local water company while threatening to shut off service. Being threatened with having your water turned off may even be more intimidating than having your electricity turned off. Then again, some homes can’t even have their water function without electricity. So, either way, this scam could be a nightmare for any consumer.

    It’s easy to protect yourself from this scam if you know about it. Utility companies, such as power and water, never call their customers and only give them a 15-minute warning before service is terminated. That should be the first red flag. Typically, utility companies will send several warnings in the mail before terminating service. Secondly, utility companies will never have you make payments to them in gift cards, cryptocurrency, or payment apps like Zelle and Venmo.

    If you receive a phone call like this, hang up. Don’t give the caller any personal information, even if they seem to know who you are. Then call your local utility to verify your account is in good standing.

     

  • Geebo 8:00 am on July 31, 2023 Permalink | Reply
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    Do banks only help scam victims when the news gets involved? 

    Do banks only help scam victims when the news gets involved?

    By Greg Collier

    When we started posting about Zelle scams is when we first discovered how unhelpful banks can be when it comes to those who fell victim to these scams. Scammers will walk the victim through the Zelle app to have them transfer money to the scammers under false pretenses. Since the victim made the actual transaction, many banks will tell the victim they can’t get their money back. To the bank, or so they claim, the transaction looks authentic to them, so they can’t issue a refund to the victim.

    However, occasionally, victims will have their money returned to them after they tell their story to their local media. This typically involves the victim going to their local TV news consumer reporter. In turn, the reporter asks the bank for comment, which more often than not results in the bank issuing a refund.

    For example, a Massachusetts woman recently fell for a scam which resulted in her bank account being emptied by scammers. She received a call from scammers who were posing as PayPal to tell her there was in issue with her account. The scammers sent her a link to click on, and when she did, scammers took control of her phone. Before she knew it, $3500 was gone from her bank account.

    Her bank allegedly denied her claim until her local news station got involved. The bank reportedly claimed they reversed their decision after their decision after the victim provided additional information.

    But are these bank refunds a result of the plane crash principle? The principle says that we only hear about the planes that crash, but we don’t hear about the vast majority of planes that continually land safely.

    Are banks issuing refunds to scam victims without the media getting involved? We’d like to think they are, but somehow, we doubt it. As someone once told us, banks are in the business of making money, not issuing refunds. Not to mention, if banks started issuing refunds on demand to scam victims, it won’t be long before scammers start claiming they’ve been the victims of scams.

    The banks need to implement better initiatives to protect their customers from scammers. Education has not been enough, as scammers often intimidate their victims into ignoring the education. If just one major bank came forward with a new program to protect their customers from scammers, we’re sure it would not only be great PR for them, but they would probably attract many new customers.

    However, it will most likely be a long time before that happens. In the meantime, we need to look out for ourselves. If you receive a phone call from any company related to money, like PayPal, Zelle, Venmo, or even your own bank, hang up, and call them back at the company’s official customer service number. You can find these numbers, if the company has one, on their website under the contact section.

     

  • Geebo 8:00 am on July 28, 2023 Permalink | Reply
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    Scam Round Up: Weird AI scam and more 

    Scam Round Up: Weird AI scam and more

    By Greg Collier

    Our first scam comes to us from Athens, Texas, where residents have been experiencing a twist in the arrest warrant scam, also known as a police impersonation scam. Typically, when scammers pose as police, they’ll call their intended victims and tell them they have a warrant out for their arrest, The scammers usually claim this for missed jury duty, but they can also claim a number of other infractions.

    For example, residents of Athens have complained the scammers are accusing their victims of using their phone to transmit a photo that traumatized a child. Essentially, the scammers accused their victims of sending explicit material to a child. The victim is then asked to pay several hundred dollars over the phone to resolve the complaint.

    That’s not how arrest warrants work. If there is a warrant for your arrest, especially one that’s supposedly this serious, the police are not going to call you over the phone. Also, no law enforcement agency will ask for money over the phone, and then ask for it in unusual ways, like gift cards or cryptocurrency, just to name a few.

    If you receive a call like this, hang up and call your local police at their emergency number. Not only can you verify there is no warrant for your arrest, you can let the police know scammers are working in your area.

    ***

    Police in Connecticut are warning residents there has been an uptick in check washing. Check washing typically involves stealing checks that are in outgoing mail. Thieves often steal the mail from residential mailboxes, along with the outdoor drop-off boxes used by the US Postal Service. They then dip the written checks in a chemical solution that removes the ink from the check, so the thieves can write the checks to themselves.

    The police in Connecticut are also warning residents the thieves can steal checks out of your trash. If you use your bank’s mobile app to deposit checks, and then throw the checks out, make sure they’re properly shredded before throwing them out, as check washing can still be performed on voided checks.

    If you have to write a check, which is going in the mail, use a gel-based ink pen. The ink in gel pens is said to be more resistant to check washing. Also, don’t put the envelope that holds the check in your mailbox and the put the mailbox flag up. This is a signal to thieves there may be a check in there.

    ***

    Lastly, we’ve read about another AI voice-spoofing scam. There has been a rash of these scams nationwide over the past year or so. In this scam, the victim gets a phone call where the voice sounds like exactly like one of the victim’s loved ones. The scammers manipulate the loved one’s voice in such a way where it sounds like the actual loved one is in some kind of trouble and needs money to resolve the issue. Typically, the scammers ask for bail money, or in some cases a ransom. However, the loved one is usually unaware their voice is being used in a scam.

    However, the recent news article we read out of Alabama, suggests scammers are using the voice-spoofing technique in identity theft. An Alabama woman received a call she thought was from her brother, but was actually from scammers. Instead of asking for money, they asked the woman for personal information. They then used this information to hijack her Facebook account and use that for additional scams. Police there have said the scammers used the videos the brother posted on social media to mimic his voice with AI.

    We can’t say for sure, but this sounds like the scammers may have been asking for the woman’s security questions in case she lost her Facebook password. Considering the answers to these questions are something like “What was your first pet’s name?” or “What city were you born?” these may seem like innocuous questions coming from a close family member.

    In cases like this, it’s best to ask the family member calling a question only they would know to verify their identity.

     

  • Geebo 8:00 am on July 21, 2023 Permalink | Reply
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    Scammers hope you miss your flight 

    Scammers hope you miss your flight

    By Greg Collier

    If you’ve ever had to travel by air, then you’re probably familiar with flight delays and cancellations. Unfortunately, they’re an inevitable part of flying. Or maybe you got stuck in traffic and missed your flight. When this happens, what’s the first thing you do. For some, it’s to get on the phone with their airline to see if they can reschedule a new flight to get to their destination. But very few people have the customer service number memorized or saved to their phone. So, they’ll Google the airline’s number, and the next thing they know, they’ve paid five times the original ticket price and are still stuck at the airport without an updated flight.

    So, how does something like this happen? A couple of ways, actually. Typically, scammers will buy sponsored listings on search engines to have their fake phone number promoted over the official number. Or they pose as the airline and tell the search engine company that their phony number is the new customer service number.

    When a weary and frustrated traveler calls a scam call center, a scammer, posing as a customer service agent, will tell the traveler they can book them a new flight with no problem. Except, the new ticket costs multiple times more than the original ticket price. Then the scammers will either ask for your payment information, or they’ll ask for an unusual payment method like gift cards or cryptocurrency. As you can probably imagine, they’re not booking anyone a new flight, either.

    If you find yourself in this situation, don’t rely on search engines for phone numbers. Instead, go to the airline’s website and find their customer service number there. If you do call an unauthorized customer service number and the customer service rep doesn’t mention the airline’s name when answering your call, that could be a good indicator you’re talking to a scammer. Lastly, when flying, use a credit card whenever possible. Credit cards offer much more protection than a debit card.

     

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