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  Geebo 8:00 am on April 2, 2021 Permalink | Reply
  Tags: Amazon ( 108 ), customer service ( 50 ), customer support ( 23 ), false order, robocalls ( 8 ), Scams ( 1,367 )   

  Amazon robocall scam on the rise 

  

  By Greg Collier

  Not too long ago, we posted about an email phishing scam where the scammers posed as online retailer Amazon. Essentially, the victim received an email that said someone had made a large purchase on their Amazon account. When they called the phony customer service number included in the email they were told to buy thousands of dollars in gift cards to cancel the order. This scam seems to have returned with a vengeance across the county except this time in the form of robocalls.

  Robocalls are those automated spam calls that many of use keep receiving. It’s become an almost unavoidable everyday occurrence. Robocalls are illegal in the United States, but scammers rarely ever care about the law. This is why you still receive these calls even after being added to the national do not call list.

  Many reports are coming in from all over the country where consumers say they’ve been receiving robocalls purporting to be from Amazon. It’s an automated voice message that wants to confirm a high-dollar purchase that you supposedly made on Amazon. The message then provides a number to a phony customer service number which most certainly is not to Amazon. Other robocalls of this sort will ask you to press 1 to be transferred to someone who again, most likely does not work for Amazon.

  As we previously advised, if you receive one of these calls, do not call the number provided or press whatever number the call suggests to talk to someone. Instead, log into your Amazon account to make sure that no order of that type has been made to your account. If it has, you can dispute the order with Amazon right on their platform. We also recommend routinely changing your Amazon password if you receive one of these scam calls or emails.

   

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  Geebo 8:00 am on March 16, 2021 Permalink | Reply
  Tags: Amazon ( 108 ), customer service ( 50 ), customer support ( 23 ), false order, gift cards ( 101 ), north carolina ( 15 ), Scams ( 1,367 )   

  Victim loses $16,000 in Amazon scam 

  

  By Greg Collier

  Amazon scams are nothing new. To be clear, we’re not talking about scams perpetrated by the online retailer giant. Instead, we’re talking about scams that use the Amazon name. The most infamous of these scams is the brushing scam. The brushing scam is when you get sent packages to your home of things you didn’t order. Usually, these packages come from Amazon and contain low-cost items. This is done so third-party vendors that sell through Amazon can give themselves good online reviews in your name, and the review shows up on Amazon as a verified purchase giving the phony review more legitimacy. In turn, this leads to these products being more recommended by Amazon. Sometimes, these items are charged to someone’s Amazon account.

  Today, we’re going to talk about what we’re going to call the false order scam. In this scam, the victim receives an email that looks like it came from Amazon. The email claims that expensive and high-end items have been charged to you. It then conveniently goes on to say that if you didn’t order these items, call the toll-free number contained in the email. The phone number goes to a phony customer service department that will either try to steal your personal and financial information or your money.

  Recently, a woman in North Carolina fell victim to this scam and lost $16,000. She received a scam email and when she called the fake customer service number she was instructed that she needed to buy thousands of dollars in gift cards to cancel the phony purchase. What made this scam particularly egregious was when the scammer stayed on the phone with the woman the entire time she went from store to store buying multiple gift cards. When she started suspecting this was a scam the scammer allegedly said that “You called us, scammers call you.”

  This is nowhere near being true. Scammers often set up phony customer service numbers for popular platforms. The Cash App customer service scam is one that immediately comes to mind.

  There are several ways to protect yourself from this kind of scam. The first is to check the email address from the sender. If it’s not from Amazon.com, it’s a scam. Also, before you go calling anyone suggested by the email, you can go into your Amazon account and check your order history to see if the order is real or not. Lastly, if you actually need to call Amazon, you can click on the Customer Service tab at the top of Amazon’s website for more information.