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  Geebo 9:00 am on January 26, 2023 Permalink | Reply
  Tags: customer service, gift cards ( 107 ), police impersonation scam ( 87 ), Scams ( 1,568 ), walmart ( 25 )   

  Scammers have a lie for every occasion 

  

  By Greg Collier

  As much as scammers are a plague on society, sometimes we’re almost in wonder of the ingenuity of some scams. We often imagine what would become of scammers if they plied their ingenuity and skill toward a legitimate purpose. Unfortunately, one of their skills is lying like a master politician. Scammers always have a response to any question their victims may have, and what makes it worse, is that they’re convincing.

  For example, an Arizona couple almost fell for a customer service scam. They received a call from someone claiming to be from Walmart. They were asked if they had made a recent purchase for $3,000. The caller was said to have such detailed information that they knew the couple’s address down to the apartment number.

  When the couple told the caller they didn’t make a purchase like that, the caller said they would transfer the couple to their bank’s fraud department. Instead, the next person who got on the line was someone claiming to be a Scottsdale police officer.

  The supposed police officer told the couple their bank was being investigated for fraud. They claimed that a bank employee gave out their financial information and their account was about to be frozen. The caller said for them to protect their account, they would need to take $3000 out of their bank and buy gift cards with the money. When the couple asked why they would need to buy gift cards, the caller didn’t hesitate with a response.

  “He said because, these people who contacted you know your home address and your apartment number, and you will be robbed.”

  Thankfully, when the couple were looking at gift cards, a store employee realized they were being scammed and hung up on the scammers for them.

  Like we’ve always said, anyone can fall victim to a scam because scammers are very good at what they do and act very convincing while doing it.

  The best way to protect yourself from scams like this is to have knowledge of the scam beforehand. In a scam like this, Walmart is never going to call a customer to ask them about a large purchase. If you do happen to talk to Walmart’s customer service, they do not have the ability to transfer your call to your bank or your local police department. If there was such a matter that required your bank’s or the police’s attention, any customer service rep would tell the customer to call those entities themselves.

  As far as the police go, they’ll never tell you to buy gift cards for any reason. Gift cards are used as currency by scammers because they can be easily converted into material goods and are virtually untraceable.

  Lastly, if the caller tells you that you can’t speak to anyone about the matter, they’re trying to prevent them from being found out and stopping the scam. No one can force you not to talk.

   

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  Geebo 9:00 am on January 13, 2023 Permalink | Reply
  Tags: bank fraud ( 29 ), bank scam ( 79 ), Chase ( 16 ), customer service, customer support ( 24 ), JPMorgan Chase ( 2 ), Scams ( 1,568 )   

  Bank accuses customer of being scammer 

  

  By Greg Collier

  A man from Spokane, Washington had been running a one-man business making out of his home making skis and snowboards. However, his business recently took a financial hit after the man fell victim to what sounds suspiciously like a Zelle scam.

  He received a text message that appeared to come from his bank, JPMorgan Chase. The text message stated that someone was trying to withdraw a large amount from his bank account and asked if it was him. The man responded no to the text and received another text that said someone from Chase Bank will call you.

  The call appeared on the man’s caller ID as Chase Manhattan Bank. The man was told by the caller that he would need to fill out to keep his money in his account. The man was directed to open his Chase Bank app and was walked through several steps until a form popped up. The man agreed to the form, and before he knew it, scammers had transferred $29,000 out of his account to a couple of banks in Florida.

  We can’t say for sure that this was a Zelle scam, but most Zelle scams start out the same way, with scammers posing as the victim’s bank. Coincidentally, JPMorgan Chase is part owner of Zelle’s parent company Early Warning Services, along with several other major banks.

  And Chase is said to have reacted similarly to when a customer of any bank is scammed through Zelle. Actually, according to the victim, Chase went beyond just denying the man a refund. According to him, the bank accused him of being the actual scammer. His local branch manager allegedly accused the man of setting up the scam with the man’s buddies, so they could make a claim on the lost money.

  Victims of similar scams are usually told since they authorized the transfer of funds, even under false pretenses, they would not be eligible for a refund. But to be accused by your bank that you’re trying to scam them is just reprehensible. The man had no choice at this point to go to his local media to try to get some form of recompense. After such an accusation, one might think that legal proceedings will begin at some point against Chase.

  Even though you may have been using the same bank for however many years, they are not your friend. Their main goal is to be profitable, even if that means losing a loyal customer now and again. To put it bluntly, they’re looking after themselves.

  To best protect yourself from this scam is to not respond to any text messages that claim to be from your bank or any other financial institution. If you do receive one of these texts, call your bank directly at their customer service number from their website or the back of your debit or credit card.

  Scam victims sue bank for failing to protect accounts | Greg's Corner is discussing. Toggle Comments

   
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  Geebo 9:00 am on December 27, 2022 Permalink | Reply
  Tags: Amazon ( 111 ), cryptocurrency ( 58 ), customer service, gift cards ( 107 ), identity theft ( 126 ), Scams ( 1,568 )   

  Amazon scammers have too much information about you 

  

  By Greg Collier

  Since the holidays just ended, most of us aren’t really thinking about Amazon unless we have a return to make. However, we’re thinking about Amazon due to a disturbing scam using its name. To be clear, we’re not saying that Amazon is outright scamming its customers. Rather, there are scammers who pose as Amazon employees to try to instill fear into their victims.

  This typically starts out with a phone call, email, or text message to the victim stating that the victim just purchased an expensive item. When the victim says they didn’t buy it, this starts a chain of deception designed to confuse and intimidate the victim. Unfortunately, most Amazon scams end the same way, with the victim turning their money over to the scammers.

  For example, a North Carolina woman recently received a text message that appeared to come from Amazon. The text said that she had purchased a smart lock for over $600. The message also included a phone number to call if the order had not been placed by her.

  The victim called the number and was told by ‘Amazon’ that her identity had been stolen. What’s particularly disturbing about this scam was that the scammers told the victim that her children’s identities had been stolen as well, and even named the children by their full names. That can be unsettling for any parent. To be fair, the scammers could have just gotten the children’s names from social media, but it’s still alarming to hear your kids’ names spoken by a stranger.

  However, the phony Amazon rep said they could help protect the family’s identities. All it would take is the victim sending $2000 to the rep in gift cards and cryptocurrency. By the victim’s own words, she said she was unfamiliar with cryptocurrency and ended the call. In the end, no money was lost, thankfully.

  Amazon is kind of like the government in that they’re not going to reach out to you unless there is already an ongoing issue you contacted them about. Even if someone uses your account to make a fraudulent purchase, Amazon is not going to call or text you. You would just receive the typical email that Amazon sends when someone makes an order. And anytime a business asks you to send them gift cards or cryptocurrency, you’re more than likely dealing with a scammer, as these forms of payment are largely untraceable.

  If you receive a notification or phone call like this, check your Amazon account first to see if any fraudulent purchases have been made on your account. Then contact Amazon’s customer service through their website. Never use the phone numbers included in these messages, as they’re guaranteed to go to a scammer.

   
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  Geebo 9:00 am on December 22, 2022 Permalink | Reply
  Tags: Amazon ( 111 ), Bank of America ( 12 ), cash ( 3 ), customer service, Scams ( 1,568 )   

  Never send cash through the mail for any reason 

  

  By Greg Collier

  Many of us probably got a delivery from Amazon in the past week or so. These deliveries will no doubt bring joy to our loved ones for the holidays. One Florida woman was almost not so lucky, as scammers posing as Amazon tried to bamboozle her in a convoluted scam.

  First, she received a phone call from someone claiming to be from Amazon. They told her a $1500 item was being shipped out under her account. She probably told the fake Amazon rep that she didn’t order anything. She was then transferred to someone posing as an agent of the Federal Trade Commission, complete with badge number. That person transferred her to another person posing as her bank, in this case, Bank of America.

  The woman was then told by the phony bank rep that her identity has been compromised, but the only way to clear it up was to hire a lawyer or pay the bank $15,000. They told her if she didn’t comply, she would be arrested. If she told anyone what was happening, the scammers said they would be arrested too.

  She was told to mail boxes of cash, but after she made a second withdrawal, the scammers told her that they needed to her to buy stuff for them. Thankfully, she realized it was a scam at this point, and she did not lend up losing any money. But look how close she came.

  While the scammers in this case tipped their hand, there are some classic tenets of scams in this one. The first one if the call from Amazon. Amazon rarely ever calls their customers. If you’ve ever received a legitimate call from Amazon, that’s winning the lottery type odds. The second is threatening someone with arrest if they don’t comply with the scammers demands. Normally, this is done when scammers pose as police, but police don’t threaten arrest for payment over the phone and neither do banks. If a business were to threaten a customer with arrest, that would be a PR disaster for that business. They also tried to keep the victim from talking to anyone else. This is usually seen in grandparent scam when phony police say there’s a gag order against you. That’s not how gag orders work. They only apply to when a case is in the process of going to trial. They can’t just be ordered against random citizens.

  Mailing a box of cash is also an old way that scammers try to collect money from their victims. There is no legitimate reason to send large amounts of cash through the mail. No law enforcement agency or legitimate business will ask you to send them cash through the mail.

  Video: Jupiter woman nearly loses thousands in scam, but recognizes red flags

   
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  Geebo 9:00 am on December 13, 2022 Permalink | Reply
  Tags: Best Buy, customer service, customer support ( 24 ), geek squad ( 2 ), Scams ( 1,568 ), tech support scam ( 52 )   

  You probably don’t have a Geek Squad subscription 

  

  By Greg Collier

  Tech support scams have been a blight on both smartphone and computer users for years. As much as we hate to say it, this goes doubly so for elderly users of these devices. Currently, the most common tech support scam is the pop-up scam. This is when a computer user gets a pop-up on their display that tells them their computer has been infected with a virus, and they need to call the phone number on the pop-up to have it resolved. Typically, the phone number claims to go to Microsoft, but they can also claim to be from any large tech company. If someone were to call the number from the pop-up, they’d be talking to scammers who would swindle their victims of their savings.

  However, there is a tech support scam that is a close second to the pop-up scam in the frequency with which it occurs. The difference with this scam is that it’s a phishing scam. Phishing scams are where scammers send out emails or other messages hoping to catch a victim on their proverbial hooks. This specific phishing attack uses the name of Geek Squad, which is the computer repair service arm of Best Buy.

  Scammers have been sending out emails that say your Geek Squad subscription is about to run out. The email continues with the claim that you’ll be charged several hundred dollars if you don’t cancel your subscription. The email contains a phone number to call if you want to cancel your subscription or dispute the charge. Much like the pop-up scam, the phone number leads to scammers instead of Geek Squad or Best Buy. From there, the scammers can commit a number of frauds by either taking control of the computer, getting your financial information, or both.

  Before calling any number, think back. Have you taken any device to the Geek Squad for any kind of service? If not, the email is almost certainly part of a scam. If you’re unsure, go over your financial records to see if any payments have been made to Geek Squad in the past. If not, then this is probably a scam email.

  It’s good general advice to never call any number or click on any link in an email that’s asking you for money. These emails can look like they’ve been sent by any number of legitimate companies. Instead of using the information in the email, go to the company’s website and instead contact them through official means at their website.

   
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  Geebo 9:00 am on December 1, 2022 Permalink | Reply
  Tags: customer service, Microsoft ( 21 ), pop-ups ( 27 ), Scams ( 1,568 ), tech support scam ( 52 )   

  Microsoft pop-up scam claims more elderly victims 

  

  By Greg Collier

  The technical support scam has been around almost as long as the internet has been commercially available. The scam can take many forms, but they all have the same goal. They all try to trick their victims into calling a phony technical support number. From there, any number of things can happen, from identity theft to the complete loss of a victim’s savings.

  However, there is one particular technical support scam that has become so prevalent lately, it might just be the second most common scam behind the arrest warrant scam. As we’ve said previously, barely a day goes by where we don’t see a report about this scam in multiple locations.

  The scam in question is the Microsoft pop-up scam. This is where a computer user either goes to a website or downloads an app that will trigger a pop-up telling them their computer has been compromised, and they need to call Microsoft support at the number listed on the pop-up. The elderly have largely been targeted in this scam, and many elderly victims have lost thousands to hundreds of thousands in this scam. It’s become such an issue recently, the FBI have issued a warning about the scam.

  The most recent victims who have come forward about the scam are an elderly couple from Michigan. They received one of these pop-ups on their computer stating the computer had been infected with a virus, and they need to call Microsoft immediately at the number given. They called the number and scammers told them they had to convert the money in their bank account to Bitcoin. The couple ended up sending $3000 to the scammers through a Bitcoin ATM.

  Microsoft has assured users that any legitimate pop-up from Microsoft about a virus will never include a phone number. The company recommends that if you receive one of the pop-ups with a phone number to press CTRL+ALT+DEL on your keyboard, clicking on Task Manager, and closing any programs they were using when the pop-up appeared.

  If you end up talking to one of these phony support centers, they’ll ask for remote access to your computer. You should never allow anyone you don’t know personally to have remote access to your computer, as that access is only used to further the scam or steal more information.

  If you have lost money to this scam, contact your local police department right away, then register a complaint with the FBI at ic3.gov.

  If someone in your family or someone in your community is an elderly computer user, please warn them about this scam.

   
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  Geebo 9:00 am on November 28, 2022 Permalink | Reply
  Tags: customer service, Early Warning Systems, impersonation scam ( 189 ), Scams ( 1,568 ), US Bank ( 3 ), Zelle ( 72 )   

  Why do Zelle scam victims only get repaid after talking to the media? 

  

  By Greg Collier

  It’s been more than a year now since the Zelle scam started garnering headlines. In that time, it doesn’t seem like Zelle’s parent company has done much in the way of protecting its users. If you’ll recall, Zelle is owned by a company ironically called Early Warning Systems. In turn, EWS is owned by Bank of America, Truist, Capital One, JPMorgan Chase, PNC Bank, U.S. Bank, and Wells Fargo. You’d think between these banking heavy hitters, they’d be able to come up with a way to discourage scammers, yet here we are.

  While there are many scams that have plagued Zelle in the past year or so, we’re referring to the one where scammers pose as your bank. In this scam, victims receive a text message that asks them if they’ve made a large purchase or transfer recently. The victim is asked to respond with either a yes or no. Once the victim responds, the text message is followed up with a phone call. Posing as the victim’s bank’s fraud department, the scammers will direct the victim to either move their money or ‘pay themselves’ through Zelle to protect their bank account. What’s really happening is the scammers are walking the victim through the process of sending money to the scammers through Zelle.

  The banks, such as the ones listed above, have not been consumer-friendly when it comes to helping customers who have been scammed. Typically, these banks throw up their hands and say there’s nothing they can do. Instead, they claim since the victim authorized the transfer, even under false pretenses, the bank is under no obligation to refund the victim’s money.

  However, as we have shown, some victims have gotten their money back, but only after going to their local media. That’s exactly what happened to a family from Northern California when they fell victim to the Zelle scam. They were saving money for their daughter, who is disabled and training to be a para-equestrian. Initially, US Bank said there was no fraud, and there was nothing they could do. Then, after sharing their story with a local news station, US Bank mysteriously issued a refund. This begs the question of why do banks seem to only offer refunds when bad PR is involved? Also, what is it going to take for them to put in more safeguards to help prevent these scams?

  Please keep in mind, Zelle is only supposed to be used between friends and family, people you know personally. Any business or stranger that asks you to pay through Zelle could be trying to scam you. Your bank is also never going to ask you to move your money using Zelle.

  If you find yourself becoming a victim to this scam, the first thing you should do is file a police report immediately. While it’s not a guarantee of a refund, it does go a long way in helping. And if you’re not receiving the fair treatment you think you deserve from your bank, don’t be afraid to contact the consumer advocate reporter in your local area.

   
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  Geebo 9:00 am on November 16, 2022 Permalink | Reply
  Tags: customer service, San Diego ( 5 ), Scams ( 1,568 ), shut off scam ( 19 ), utility scam ( 34 )   

  Power company CEO almost falls for shut-off scam 

  

  By Greg Collier

  The holiday season is probably one of the worst times to be preyed upon by shut-off scammers. Not only is most of the country starting to experience much colder weather, but many of us have a lot on our minds. These are two situations shut-off scammers are hoping to find their victims in.

  In case you’re not familiar with the shut-off scam, this is when scammers call you posing as your local power company. The scammers will say that you’re behind in your bills, and your power will be shut off in 15 minutes. They’re hoping you’ll panic and make a payment to them, usually through some untraceable means like gift cards or cryptocurrency.

  Recently, in San Diego, shut-off scammers unknowingly called the CEO of the local gas and electric company. Posing as representatives of the CEO’s company, they told the CEO there was an issue with his bill, and that his service was in danger of being terminated. The CEO told the phony customer service rep his bill is normally deducted from his bank account.

  According to the CEO, the scammers were ready for that response. They told him this was a problem they were running into and plenty of other customers were saying the same thing. The scammer may have tipped their hand when they told the CEO they could go into his bank account and help him correct the situation. The CEO hung up on the caller and called the actual customer service department of his company, who told him it was a scam. He was even taken aback over how much information the scammers had about not only him, but other members of his family as well.

  We often say that anybody can fall for a scam, regardless of socioeconomic status or education level. Here we had a successful CEO who almost got taken by scammers posing as his own employees.

  But getting back to the scam itself, utility companies don’t threaten customers with termination of service by only giving them a 15-minute warning. If, for some reason, you were to be behind in your account, you would receive a written warning in the mail notifying you of the termination date. Typically, the utilities will give you enough time to try to make some kind of payment arrangement.

  If you receive a call like this that threatens to turn off your service, hang up and call the number to the utility company listed on your bill. This will allow you to not only check the status of your account, but will also warn them about the scam.

   
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  Geebo 9:00 am on November 8, 2022 Permalink | Reply
  Tags: bank fraud ( 29 ), Chime ( 3 ), customer service, online banking ( 2 ), Scams ( 1,568 )   

  Online-only banks vulnerable to familiar scam 

  

  By Greg Collier

  Online-only banks can be a boon to many. They give those who are underserved by traditional banks a place to safely keep their money. They can be a great tool for those in lower-income households, or those in rural areas who don’t live close enough to a traditional bank. Unfortunately, these banks and more importantly their customers, are still vulnerable to a scam that’s been mostly affecting traditional bank customers.

  Chime is an online-only bank that many people use. They offer lower fees than traditional banks, and customers’ money is still insured by the FDIC. Recently, a Chime customer received a phone call from someone claiming to be a Chime representative. They told her that there was possible fraudulent activity on her account. She was then given instructions on how to protect her money from being stolen from her account. In actuality, the representative was a scammer who was directing her money to a scammer’s account. The scammer ended up taking $1400 of the customer’s money, her entire paycheck.

  If this sounds a lot like the Zelle scam, you’d be correct in thinking so. While Chime does not use Zelle, it does have its own platform for sending money to friends and family. This can be exploited in the same way that Zelle has been in the past year or so.

  In this instance, Chime seems to act more like a traditional bank, as they refused to refund the victim her money. Many of the banks that use Zelle have refused refunds to victims, stating that since the victim initiated the transaction, even under false pretenses, they’re not eligible for refunds.

  Whether the bank is traditional or not, if someone calls you and tells you that you need to move your money to another account to protect it, they’re scamming you. If you receive one of these calls, hang up and call your bank at their customer service number listed on their website, or your debit card.

   
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  Geebo 8:00 am on September 22, 2022 Permalink | Reply
  Tags: Apple ( 34 ), bing, customer service, customer support ( 24 ), fake ads ( 2 ), Google ( 33 ), Scams ( 1,568 ), tech support scam ( 52 )   

  iPhone scam is symptom of bigger problem 

  

  By Greg Collier

  Recently, an iPhone user was locked out of her new iPhone. On her husband’s phone, she did a Google search for ‘Apple Customer Service’ and called the number she found. The person on the other end of the call said they’d be happy to help her out. Except, the woman hadn’t really called Apple. Instead, she had called a phony customer support number run by scammers. These scammers had accessed her iPhone and were able to use her Zelle app to steal $1500. However, this scam is not exclusive to either Apple or Google.

  This scam is a version of the tech support scam. Instead of trying to trick victims into believing there’s a virus on their device, this scam waits for someone with a tech problem to call the scammers. In these cases, the scammers take out ads on popular search engines. Not just Google, but Bing and Duck Duck Go as well. The scammers will submit a flurry of ads to these companies in hopes just a handful get through the vetting process. If the ads get approved, they can be listed at the top of the search engine rankings. While the search engine companies claim to be on top of the problem, scammers continue to have their ads for phony customer services approved.

  There are ways to protect yourself from this scam. The first is when you’re doing a web search, make sure the listing you’re about to click on doesn’t have a tiny ad indicator near it. These are usually little text boxes that say ‘Ad’, but sometimes have a color that’s similar to the page’s background. Another way to protect yourself is by going to the manufacturer’s website directly. For example, instead of doing a web search for Apple Customer Service, just go directly to apple.com in your device’s web browser. From there you should be able to find the customer support number if the company has one.