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  Geebo 9:00 am on November 16, 2022 Permalink | Reply
  Tags: customer service, San Diego ( 5 ), Scams ( 1,354 ), shut off scam ( 17 ), utility scam ( 31 )   

  Power company CEO almost falls for shut-off scam 

  

  By Greg Collier

  The holiday season is probably one of the worst times to be preyed upon by shut-off scammers. Not only is most of the country starting to experience much colder weather, but many of us have a lot on our minds. These are two situations shut-off scammers are hoping to find their victims in.

  In case you’re not familiar with the shut-off scam, this is when scammers call you posing as your local power company. The scammers will say that you’re behind in your bills, and your power will be shut off in 15 minutes. They’re hoping you’ll panic and make a payment to them, usually through some untraceable means like gift cards or cryptocurrency.

  Recently, in San Diego, shut-off scammers unknowingly called the CEO of the local gas and electric company. Posing as representatives of the CEO’s company, they told the CEO there was an issue with his bill, and that his service was in danger of being terminated. The CEO told the phony customer service rep his bill is normally deducted from his bank account.

  According to the CEO, the scammers were ready for that response. They told him this was a problem they were running into and plenty of other customers were saying the same thing. The scammer may have tipped their hand when they told the CEO they could go into his bank account and help him correct the situation. The CEO hung up on the caller and called the actual customer service department of his company, who told him it was a scam. He was even taken aback over how much information the scammers had about not only him, but other members of his family as well.

  We often say that anybody can fall for a scam, regardless of socioeconomic status or education level. Here we had a successful CEO who almost got taken by scammers posing as his own employees.

  But getting back to the scam itself, utility companies don’t threaten customers with termination of service by only giving them a 15-minute warning. If, for some reason, you were to be behind in your account, you would receive a written warning in the mail notifying you of the termination date. Typically, the utilities will give you enough time to try to make some kind of payment arrangement.

  If you receive a call like this that threatens to turn off your service, hang up and call the number to the utility company listed on your bill. This will allow you to not only check the status of your account, but will also warn them about the scam.

   

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  Geebo 9:00 am on November 8, 2022 Permalink | Reply
  Tags: bank fraud ( 23 ), Chime ( 2 ), customer service, online banking, Scams ( 1,354 )   

  Online-only banks vulnerable to familiar scam 

  

  By Greg Collier

  Online-only banks can be a boon to many. They give those who are underserved by traditional banks a place to safely keep their money. They can be a great tool for those in lower-income households, or those in rural areas who don’t live close enough to a traditional bank. Unfortunately, these banks and more importantly their customers, are still vulnerable to a scam that’s been mostly affecting traditional bank customers.

  Chime is an online-only bank that many people use. They offer lower fees than traditional banks, and customers’ money is still insured by the FDIC. Recently, a Chime customer received a phone call from someone claiming to be a Chime representative. They told her that there was possible fraudulent activity on her account. She was then given instructions on how to protect her money from being stolen from her account. In actuality, the representative was a scammer who was directing her money to a scammer’s account. The scammer ended up taking $1400 of the customer’s money, her entire paycheck.

  If this sounds a lot like the Zelle scam, you’d be correct in thinking so. While Chime does not use Zelle, it does have its own platform for sending money to friends and family. This can be exploited in the same way that Zelle has been in the past year or so.

  In this instance, Chime seems to act more like a traditional bank, as they refused to refund the victim her money. Many of the banks that use Zelle have refused refunds to victims, stating that since the victim initiated the transaction, even under false pretenses, they’re not eligible for refunds.

  Whether the bank is traditional or not, if someone calls you and tells you that you need to move your money to another account to protect it, they’re scamming you. If you receive one of these calls, hang up and call your bank at their customer service number listed on their website, or your debit card.

   
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  Geebo 8:00 am on September 22, 2022 Permalink | Reply
  Tags: Apple ( 29 ), bing, customer service, customer support ( 23 ), fake ads, Google ( 29 ), Scams ( 1,354 ), tech support scam ( 49 )   

  iPhone scam is symptom of bigger problem 

  

  By Greg Collier

  Recently, an iPhone user was locked out of her new iPhone. On her husband’s phone, she did a Google search for ‘Apple Customer Service’ and called the number she found. The person on the other end of the call said they’d be happy to help her out. Except, the woman hadn’t really called Apple. Instead, she had called a phony customer support number run by scammers. These scammers had accessed her iPhone and were able to use her Zelle app to steal $1500. However, this scam is not exclusive to either Apple or Google.

  This scam is a version of the tech support scam. Instead of trying to trick victims into believing there’s a virus on their device, this scam waits for someone with a tech problem to call the scammers. In these cases, the scammers take out ads on popular search engines. Not just Google, but Bing and Duck Duck Go as well. The scammers will submit a flurry of ads to these companies in hopes just a handful get through the vetting process. If the ads get approved, they can be listed at the top of the search engine rankings. While the search engine companies claim to be on top of the problem, scammers continue to have their ads for phony customer services approved.

  There are ways to protect yourself from this scam. The first is when you’re doing a web search, make sure the listing you’re about to click on doesn’t have a tiny ad indicator near it. These are usually little text boxes that say ‘Ad’, but sometimes have a color that’s similar to the page’s background. Another way to protect yourself is by going to the manufacturer’s website directly. For example, instead of doing a web search for Apple Customer Service, just go directly to apple.com in your device’s web browser. From there you should be able to find the customer support number if the company has one.

   
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  Geebo 8:00 am on September 19, 2022 Permalink | Reply
  Tags: Amazon ( 108 ), customer service, customer support ( 23 ), impersonation scam ( 144 ), Scams ( 1,354 )   

  New twist to Amazon phone scam 

  

  By Greg Collier

  Due to the popularity and reach of Amazon, it’s no surprise that the online retailer has been used in many scams. Whether it’s because of third-party sellers committing brushing scams, or scammers asking for payment in Amazon gift cards, the Amazon brand is no stranger to being used as a weapon in the scammer’s arsenal.

  However, the most common Amazon scam is the Amazon impersonation scam. This is where scammers will pose as an Amazon employee, typically over the phone. Sometimes the scam will start with an email that looks like an official email from Amazon, complete with the Amazon logo. Other times, the victims will be called directly. In both instances, the victim will be told there has been a large purchase on their account.

  Once the victim states that they didn’t make the purchase, the fake Amazon rep will direct the victim through some convoluted way of reversing the phony charge. Instead, what typically happens is the victim ends up losing money after giving their payment information to the scammers.

  More recently, law enforcement in the Kansas City Metro area have been receiving complaints about a new twist in this scam. According to reports, the scammers are now using a robocall that tells potential victims that if they hang up on the call, they’ll be charged $200 by Amazon and another $900 by their credit or debit card company.

  Scammers will almost always use some type of threat to get their victims into a panicked state. An $1100 penalty payment would just about get anyone to panic. And when someone panics, they’re not thinking clearly. This can allow scammers to get a victim’s financial information almost effortlessly.

  The best way to prevent a scam is to be prepared for one. If you receive a call or email from Amazon saying there’s a fraudulent charge on your account, check your Amazon account first and your payment method second to make sure there have been no fraudulent charges. But you should also keep in mind that Amazon seldom calls one of their customers. Even if they did, there’s no scenario where they can charge you $900 for hanging up on them.

  If you’re feeling pressured by anyone who calls you out of the blue talking about money, there are good odds that they are a scammer.

   
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  Geebo 8:00 am on August 31, 2022 Permalink | Reply
  Tags: 2FA ( 11 ), bank fraud ( 23 ), Bank of America ( 11 ), bank scam ( 70 ), customer service, customer support ( 23 ), Scams ( 1,354 ), two factor authentication ( 17 )   

  Victim loses $40K in bank scam 

  

  By Greg Collier

  A man from the Central Valley region of California recently lost close to $40,000 in a bank scam. As far as we can tell, Zelle wasn’t even used, which is a rarity these days. The man received a phone call from someone claiming to be from the fraud department at Bank of America. The caller is said to have told the man that there were fraudulent transactions on his account. But before the ‘fraud department’ could help him, they said they needed the man to give them a six-digit code they were sending to him, so he could verify his identity.

  The man gave the caller the code, and we’ll get to the importance of that in just a bit. The caller then told the man that since there was fraudulent activity on his account, they needed to shut down the online banking option on his account. The caller was actually a scammer who drained the man’s account of nearly $40,000 with several transactions.

  The most disturbing part of this scam is that the scammer already had the victim’s personal information. The victim didn’t have to give the caller any information, as the scammer was able to give the man’s personal information to him. The scammer even disabled the notifications the man should have received when the scammer started taking large amounts out of the man’s account.

  So how was the scammer able to access the man’s bank account? The news article doesn’t go into detail about that. However, if we were to hazard a guess, it seems like the scammer already had all the information needed to access the man’s account. The information could have been obtained through any number of data breaches that have happened in the past few years.

  The only thing the scammer really needed to access the account was the authorization code. Many banks require their customers secure their account using a two-factor authentication code. So even if someone tries to log in to a bank account with the username and password, they’ll still need the 2FA code that’s typically sent to the customer’s text messages. Once the scammer was able to obtain that code, they had complete access to the man’s bank account.

  Anytime you receive a phone call from your bank, especially about fraudulent activity, hang up and call the bank back using the number on the back of your debit card. Scammers almost always spoof the number they’re calling from. Also, never give anyone any authorization code over the phone. These codes aren’t just used for banking, either, as many online accounts can be hijacked if someone were to give this number out.

   
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  Geebo 8:00 am on July 22, 2022 Permalink | Reply
  Tags: Amazon ( 108 ), customer service, gift cards ( 100 ), grandparent scam ( 69 ), lyft ( 15 ), money transfer ( 7 ), police scam ( 37 ), ride sharing ( 6 ), Scams ( 1,354 ), social security ( 29 ), t-shirt scam, used car ( 33 )   

  Scam Round Up: New Social Security scam and more 

  

  By Greg Collier

  This week in the Scam Round Up, we’re bringing you a story with a happy ending, for once, and a whole bunch of scams.

  ***

  Our happy ending story is one that starts out with a Philadelphia-area man who fell for the grandparent scam. He was led to believe his son was in jail on a DUI and needed $25,000 for bail. The scammers enlisted the service of a Lyft driver who was supposed to take the $25,000 to the scammers. The driver felt like something was up and tried to confirm the identity of the so-called attorney who was supposed to get the money. When the attorney wouldn’t provide identification to the Lyft driver, the driver took the money to police, who were able to return the money to the victim.

  Please keep in mind, if someone says they’re sending a rideshare or courier to your home to pick up money for some kind of emergency, the odds are pretty good they’re trying to scam you. If a relative or loved one claims to be in jail, attempt to contact them first before sending any money. More than likely, you’ll find out they’re ok.

  ***

  Just because Amazon’s Prime Day is over, that doesn’t mean Amazon scams will stop. A sheriff’s office just outside of Richmond, Virginia, is warning residents about an Amazon phone scam taking place there. In this scam, the victims receive a call from someone claiming to be with Amazon. The caller will say there are suspicious charges on the victim’s account. They’ll then say they’re connecting you with police. Except, everyone on the call is a scammer trying to get your financial information.

  Amazon rarely calls their customers, even if there are fraudulent charges. If you receive a phone call like this, hang up, then check your Amazon account to make sure there are no fraudulent charges on the account.

  ***

  An old used car scam is making a reappearance, or maybe it never went away. The Better Business Bureau is warning consumers about used cars for sale that the seller claims is being stored out of state. The scammers will claim that you need to pay a transport company with either gift cards or a money transfer. Often, the scammers will claim that eBay is shipping the vehicle. While eBay does have a used car marketplace, they do not do any shipping of vehicles. And as usual, gift cards should only be used as gifts, and money transfers should never be sent to people you don’t know personally.

  ***

  One scam that has been popping up all over the country is the police T-shirt scam. From coast to coast, residents have been receiving text messages that claim to be selling T-shirts for their local police department. The text message contains a link that is supposed to be a shop for the T-shirts, but is actually a fake website designed to take your financial information. If you receive one of these texts, block the number and delete the text.

  ***

  Lastly, there seems to be a new Social Security scam going around the country. According to reports, there’s an ad circulating on social media that claims Social Security will provide a spending card for adults over the age of 51. This is not true, as Social Security offers no such service. More than likely, if someone tries to apply for one of these fictitious cards, the scammers will either ask for financial information, or they’ll ask for a payment first before the card can be issued.

  If you see an ad that promises you amazing Social Security or Medicare benefits, be very skeptical of them. Too often, these services are either misleading or downright fraudulent.

  If you have any questions about these advertised services, it is recommended you contact the Social Security Administration first at 1 (800) 772-1213.

   
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  Geebo 8:00 am on April 28, 2022 Permalink | Reply
  Tags: bank scam ( 70 ), customer service, Scams ( 1,354 ), Zelle ( 66 )   

  Is Zelle deflecting blame for role in scams? 

  

  By Greg Collier

  The Zelle scam has been grabbing headlines since at least last October. In that time, the seven banks that own Zelle have done little to prevent scammers from using their platform to steal from their customers. It seems the only way victims can ever get their money back is by contacting their local media. This should not be the way for customers to resolve issues over an app that is obviously plagued with security issues. Recently, a representative from Zelle gave a comment to the media that seems to sum up their ongoing stance on the scam.

  But before we get into the nitty-gritty, Zelle is a payment app that is owned by seven of some of the biggest banks in the country. Zelle is supposed to only be used between friends for things like settling a restaurant bill. Instead, scammers have used it as a virtual open door into the customer’s bank account, where the scammer can just walk in and take what they want.

  Typically, the scam works like this. You get a text message that appears to come from your bank. The text message asks if you’ve recently made a large purchase or payment. You’re then asked to reply either yes or no to the text message. When you reply to the text message, your reply will be followed up with a phone call from scammers posing as your bank’s fraud department. The scammers will walk you through a process on the Zelle app that the scammers say will protect your account from any fraudulent activity. What’s really going on is the scammers are instructing you on how to put your money in the scammer’s account.

  As we previously mentioned, the only way victims have been able to get any kind of restitution is by contacting their local media. Once the victim is featured in a news story, it’s usually just a matter of time before the bank returns their money.

  This recently happened in the Denver-area. A victim there lost $3,000 to the scam, but had her money returned by her bank once she appeared on the local news. It’s in this story where Zelle gives a comment that basically sums up their largely inactive stance on the matter.

  In a statement to Contact Denver7, the operator of Zelle wrote, “Zelle does not hold the funds. We provide messaging between financial institutions.”

  I think it goes without saying that this isn’t the correct attitude to take.

  Zelle has claimed that they have published tips on the app to help avoid scams, but that doesn’t appear to be enough since the scam keeps finding victims. It also doesn’t help that Zelle offers little in the way of protections if it’s used in a fraudulent manner. Since Zelle is owned by seven different banks, it gives the illusion of protection, whether that’s warranted or not.

  If Zelle and its owners want to encourage users to use their app, staying silent while their customers lose money isn’t the way to go about it.

  If you receive a phone call from someone claiming to be from your bank, politely end the call and call your bank’s customer service department back at the correct customer service number. The number can usually be found on the back of your debit card or on the bank’s website.

   
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  Geebo 8:00 am on April 8, 2022 Permalink | Reply
  Tags: bank scam ( 70 ), customer service, customer support ( 23 ), identity theft ( 105 ), Scams ( 1,354 )   

  Victim loses $25K to disturbing bank scam 

  

  By Greg Collier

  A woman from Waco, Texas, recently lost $25,000 to scammers who were posing as her bank’s fraud department. The victim was asked by the caller if she had made a $25,000 advance from her account. The victim replied she hadn’t and was given instructions on how to move the $25,000 to keep the money from being lost. What the victim actually did was move the money from her account into the account of the scammer. Some may ask, why would anybody allow their money to be taken like that? When you see how the scammers convinced the victim to do so, you may then think that anyone could have fallen for this scam.

  The scammers convinced the victim that they were calling from the bank by reciting the victim’s transaction history to her. According to the victim, she didn’t give the scammers any personal information. The scammers were said to have already been in possession of the victim’s account number. We wondered how the scammers were able to obtain the victim’s account number and transaction history like that. According to security experts, scammers can spoof the victim’s phone number when calling the victim’s bank. This allows the scammers to get the victim’s account number and partial transaction history without needing any additional authentication. When a scammer is armed with that kind of information, it wouldn’t be difficult to get almost anyone to fall for that scam.

  The best way to protect yourself from such a scam is to end the call, and then calling your bank’s customer service number on the back of your debit card. Even if the caller ID said the call was coming from your bank, don’t take it at face value. Scammers often spoof the bank’s phone number to make the call seem more convincing. Also keep in mind that if there had been fraudulent activity on your bank account, your bank can usually correct the matter on their end. They typically don’t have you close an account and open a new one to protect you from fraud. That is fraud in itself.

   
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  Geebo 8:00 am on April 5, 2022 Permalink | Reply
  Tags: bank fraud ( 23 ), bank scam ( 70 ), customer service, Scams ( 1,354 ), Zelle ( 66 )   

  Is this the only way for Zelle scam victims to get their money back? 

  

  By Greg Collier

  The Zelle scam has been garnering headlines since at least last October and shows no signs of relenting. If this is the first you’re hearing about the Zelle scam, this is the scam where bad actors get you to transfer money through the Zelle app to the scammers under the guise of protecting your bank account.

  To further clarify, the way the scam works is the scammer will send you a text message that appears to come from your bank. The text message asks if you recently made a large purchase or transfer. You’re asked to reply YES or NO to the text message. If you reply to the text message, you’ll receive a call from the scammer posing as your bank’s fraud department. The scammer will tell you that to protect your money, it needs to be moved through Zelle. What the scammer is really doing is walking you through the directions on how to move your money from your account to the scammer’s account. The scam has become so prevalent that some scammers are even taunting their victims after taking their money.

  The banks who co-own Zelle have been inconsistent with whom they deem worthy enough to receive a refund. In the majority of instances, the banks tell scam victims since the victims authorized the transactions, the victims are out of luck. The Zelle platform offers little in the way of consumer protection.

  Those who do receive refunds from their banks seem to be those who go to their local media with their stories. It appears the banks are responding to bad press rather than customer concern. While the scammers are ultimately to blame for victims losing their money, there comes a time when a platform has to step up to protect their customers. So far, all that Zelle seems to be doing to protect its users is to wag their finger at the victims who have lost money through their app. How much bad press will it take before Zelle’s owners start implementing precautions to prevent these scams?

  If your bank uses Zelle, there are a few ways to protect yourself from this scam. The first is to not respond to text messages that appear to come from your bank. If there is an issue with your account, you’re always better off calling the customer service number on the back of your debit card. You can also visit your bank’s local branch during business hours. The best way to protect yourself is to keep in mind that payment apps like Zelle are only supposed to be used with people you know. If someone says you need to use one of these apps to protect your money, they’re more than likely a scammer.

   
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  Geebo 8:00 am on April 1, 2022 Permalink | Reply
  Tags: credit card ( 8 ), credit card fraud, customer service, customer support ( 23 ), Scams ( 1,354 )   

  Credit card scammers pose as fraud department 

  

  By Greg Collier

  Police departments in the Midwest are warning consumers about a scam involving their credit cards. Scammers are posing as the credit card company’s fraud department and calling their victims. The scammers tell their victims they’ve found an unusual purchase pattern on the victim’s account. For some reason, the scammers are saying the victims are being charged close to $500 for an anti-telemarketing device. We can’t tell if that’s ironic or if the scammers are being trolls at this point.

  Of course, the victim is going to say they did not make this purchase. However, to further entice the victim, the scammers say that they will be issuing a credit to the victim’s account. The victim is then asked for their three digit security number from the back of their card to confirm that they are the cardholder.

  The reason the scammers are asking for the security number and not the card number itself is because the scammers already have the card number. The security number is the only piece of information they need to start using the victim’s credit card for fraudulent purchases. The card numbers are often made available to scammers through no fault of the cardholder. The card numbers are often sold in the dark corners of the internet after a major data breach.

  If you receive one of these calls, do not give any personal information to the caller. Real credit card representatives will already have all of that information. Instead, hang up the call and check your credit card account for any fraudulent activity. Even if you don’t see any fraudulent activity on your card, call the card’s customer service department at the number listed on the back of your card, or from the card company’s website. If it turns out it was a scammer who called you, let your credit card company know, so they can be on the lookout for fraudulent activity.