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  • Geebo 8:00 am on September 13, 2024 Permalink | Reply
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    Elderly Victim Robbed During Scam 

    Elderly Victim Robbed During Scam

    By Greg Collier

    A recent incident in Houston, Texas, highlights the growing threat of scams targeting the elderly, leaving victims vulnerable to devastating financial losses. In July, an 80-year-old woman fell prey to a sophisticated scheme that ended with her losing $76,000.

    The scam began with a phone call from an individual posing as a bank employee, warning the woman that her bank had been hacked. This person instructed the victim to transfer her funds to a cryptocurrency kiosk for safekeeping. To further the scam, the victim was convinced to download an app that allowed the scammer to take control of her phone remotely.

    Following these instructions, the victim went to a convenience store to deposit $19,000 into a cryptocurrency kiosk. Sadly, while at the location, she was robbed of the cash by two unidentified males who grabbed the envelope and ran off. It remains unclear whether they were directly connected to the scam or simply taking advantage of the situation.

    What makes this case particularly alarming is that, even after the robbery, the scammer contacted the victim again. Despite having just lost a significant amount of money, the victim was manipulated into returning to the same location to deposit another $19,000. Over the course of four days, the elderly woman withdrew a total of $76,000 under the scammer’s instructions.

    In addition to the direct theft, the scammer provided coaching on what to tell bank employees when questioned about the large withdrawals. The victim was advised to claim the money was needed for home repairs, with the implication that even the bank staff couldn’t be trusted.

    There were several key warning signs in this scam that others should be mindful of to avoid falling victim. The scam began with an unsolicited phone call from someone posing as a bank employee, which is a common tactic used to catch victims off guard. Legitimate financial institutions typically don’t initiate calls out of the blue regarding account issues, making this the first red flag. The scammer then created a sense of urgency, pressuring the victim to transfer her money into a cryptocurrency kiosk under the guise of protecting her funds. It’s important to remember that banks or financial institutions will never ask customers to make transfers like this to safeguard their accounts.

    Another critical sign of deception was the request for the victim to download a remote access app, which allowed the scammer full control of her phone. No credible business or bank would ever ask for such invasive access to a personal device. Additionally, the scammer coached the victim to lie to bank employees if questioned about the withdrawals, further isolating her and fostering distrust in those who could have helped. When someone advises lying to a financial institution, it’s a clear indication of foul play.

    The repeated demands for large cash withdrawals over a short period should have also raised concern. Such behavior is unusual and suspicious, particularly when accompanied by the insistence that even bank employees couldn’t be trusted. This sowing of mistrust is a classic scam tactic, used to manipulate victims into relying solely on the scammer’s instructions.

    Recognizing these signs, unexpected calls, urgent financial requests, remote access demands, secrecy, and isolation, can help prevent falling prey to similar schemes. Always take the time to verify claims through trusted channels before taking any action.

     
  • Geebo 8:01 am on August 15, 2024 Permalink | Reply
    Tags: bank scam, , ,   

    Zelle wouldn’t help until the media got involved 

    By Greg Collier

    When digital payments are becoming the norm, it’s easy to assume that services like Zelle offer the same protections as credit cards. But one Tucson resident learned the hard way that this isn’t always the case.

    It all started with a text message from a recruiter claiming to represent a prominent international technology company. The offer seemed legitimate, with a formal interview conducted via text. But there was a catch. The jobseeker was asked to send $950 for remote work equipment. Trusting the process, he transferred the money through Zelle, expecting to start his new job soon after.

    However, as the days passed, it became clear that the job wasn’t real. He had fallen victim to a scam, losing nearly a thousand dollars in the process.

    Realizing he had been scammed, the man contacted his bank, hoping they could help him reverse the transaction. To his dismay, the bank declined his request. Their reasoning? The payment had been authorized, meaning it was processed exactly as he intended. Because he had willingly sent the money through Zelle, they claimed there was nothing they could do.

    Feeling frustrated and out of options, the man decided to reach out to a local news station. He shared his story, hoping that public attention might help his case. The news team took up the challenge and contacted the bank on his behalf, pushing for a resolution.

    The involvement of the media made a difference. After further review, the bank reconsidered its position. They reversed the transaction and credited the man’s account with the full $950 he had lost.

    To protect yourself, always be wary of any situation that involves sending money to someone you don’t personally know. If something feels off, trust your instincts. And if you find yourself in a similar situation, remember that persistence, and sometimes public attention, can be key to resolving the issue.

    This story underscores a troubling reality. It shouldn’t take the involvement of the media or public pressure to get Zelle or a bank to take action in cases of fraud. Digital payment services should prioritize protecting their users and have mechanisms in place to address scams swiftly and fairly. While this Tucson man was fortunate to recover his funds, it’s a reminder that more robust consumer protections are needed to ensure that others don’t have to fight so hard to reclaim what was wrongfully taken from them.

     
  • Geebo 8:00 am on August 1, 2024 Permalink | Reply
    Tags: , bank scam, , ,   

    Couple recovers life savings after bank scam 

    Couple recovers life savings after bank scam

    By Greg Collier

    A retired couple from Buford, Georgia, has finally regained their life savings after falling victim to a sophisticated cyber scam. Their journey to justice was fraught with frustration and dead ends, but their perseverance has paid off.

    The scam began when the couple received text messages purportedly from their bank’s fraud department, warning that a debit card had been compromised. Concerned, they called the number provided, believing they were contacting Chase Bank. Instead, they unwittingly connected with scammers who, within 20 minutes, drained their bank account of nearly $50,000.

    Despite immediately reporting the fraudulent transaction, the couple was initially met with skepticism and dismissal. The bank claimed that they had either authorized the transactions or benefited from them.

    For months, the couple faced bureaucratic roadblocks. The police hadn’t assigned a detective to their case, and a federal watchdog group offered no assistance. The bank, meanwhile, considered the case closed.

    Frustration finally caught the attention of an assistant district attorney. With help, the case was brought to detectives who accessed the crucial phone records. These records revealed that scammers had called the bank, impersonating the couple and authorizing the large money transfers.

    The new evidence prompted the bank to conduct a third-party review, leading to the reversal of their previous decision. The stolen funds were restored to the couple’s account.

    If you ever find yourself in a similar situation, obtaining your phone records and presenting them to both the police and your bank can be crucial steps toward recovery.

    However, this case also raises important questions. Why do banks often accuse victims of benefiting from scams? Why does it frequently take media involvement before banks offer refunds to the victims? The journey to justice for scam victims should be more straightforward, highlighting the need for banks to prioritize customer protection and trust.

     
  • Geebo 8:00 am on July 24, 2024 Permalink | Reply
    Tags: , bank scam, , ,   

    Zelle scams hit seniors the hardest 

    Zelle scams hit seniors the hardest

    By Greg Collier

    For nearly two years, Zelle-related scams have persisted, affecting countless users who rely on this popular peer-to-peer payment app. Despite its widespread adoption and backing by major banks, the platform has become a fertile ground for fraudsters, exploiting vulnerabilities and leaving victims with little recourse. As the financial toll mounts, concerns about the app’s security and consumer protection measures continue to grow.

    A senior citizen living in Western Pennsylvania, with a disability and on a fixed income, was recently swindled out of over $1,400 through unauthorized transactions on Zelle, a cash app backed by America’s largest banks. As his financial stability is threatened, he echoes a sentiment that many fraud victims share, accountability should not fall on the victim.

    The issue of digital payment fraud has caught the attention of Congress as Americans report losing a staggering $10 billion through Zelle fraud in 2023 alone. One senator has described Zelle as the “dirty little secret” of American banks.

    The victim shared his frustration, revealing his bank statements and detailing the five unauthorized Zelle transactions from May. These transactions, ranging from $95 to $639, were debited from his account without his consent. For him, who relies on a fixed monthly income from Social Security Disability, losing over $1,400 is devastating.

    Despite disputing these transactions twice with his bank, he was told they were valid. His former bank insists he is liable for the transactions, and the amount has been sent to collections. This burden is nearly as much as his entire monthly disability check.

    Zelle, operated by the nation’s seven largest banks, is the most used peer-to-peer payment app, with transactions that are fast and, unfortunately for victims like him, permanent. Some lawmakers have criticized the banks for not doing enough to protect consumers.

    When approached about this case, the bank declined to comment on individual accounts but reiterated their efforts to educate customers on avoiding fraud. Their recommendations included only using Zelle for trusted contacts and safeguarding account login information.

    The issue highlights a critical need for better consumer protections in digital finance, especially for vulnerable individuals like this victim. As Congress and federal agencies scrutinize these practices, victims hope for accountability and change in the system that has left them unprotected.

     
  • Geebo 8:00 am on June 20, 2024 Permalink | Reply
    Tags: bank scam, , duplicate purchase, , ,   

    Victim falls to duplicate purchase scam 

    Victim falls to duplicate purchase scam

    By Greg Collier

    In a world increasingly dependent on digital communication, tech support scams have become alarmingly sophisticated. This was the unfortunate reality for an Orlando resident, who recently fell victim to such a scam, losing $2500 in the process. Despite the scammers not getting away with any money, the ordeal continues as he struggles to get a refund from the merchant.

    The victim was simply trying to share photos between his phone and computer when he encountered a pop-up warning about a problem with his Microsoft account. The pop-up directed him to an online chat for assistance, where things quickly took a sinister turn.

    He initially believed the support was legitimate. The online chat session led him to a supposed Microsoft specialist who called him and convinced him to allow remote access to his computer. What seemed like a routine tech support call soon escalated into a high-stress scam scenario.

    The scammer, posing as a tech support specialist, claimed that the victim’s computer and phone had been compromised, and there was likely an issue with his bank account. He was then connected with another scammer pretending to be a bank manager, who falsely claimed that $7000 had been stolen from his account through the purchase of gift cards.

    The fake bank manager suggested a dubious solution: to make a duplicate purchase of the gift cards, which would allegedly trigger an account alert and allow him to cancel both transactions. Despite feeling uncomfortable, the victim was desperate to secure his funds. He purchased ten $250 gift cards from a local store, totaling $2500.

    When the scammers asked the victim to read the numbers on the back of the gift cards, he finally realized something was amiss. Fortunately, he hadn’t scratched off the PINs or given the scammers any card numbers.

    However, the situation worsened when he sought a refund from the merchant. The company froze the cards, which he initially thought was part of the refund process. Despite this, he has been unable to get his money back or even use the cards, which remain frozen.

    If you ever receive unexpected contact from someone claiming to be from tech support or a financial institution, the best course of action is to end the call and directly contact the company using verified contact information. It’s also important to note that financial banks will never request a withdrawal of funds in such situations.

    It’s crucial to remember that legitimate banks will never ask you to make duplicate purchases or buy gift cards to resolve issues with your account. Such requests are clear red flags of a scam. Always verify any unusual instructions directly with your bank through official contact methods to protect yourself from fraud.

     
  • Geebo 8:00 am on June 7, 2024 Permalink | Reply
    Tags: bank scam, , ,   

    More scammers show up at the doors of the elderly 

    More scammers show up at the doors of the elderly

    By Greg Collier

    An elderly North Las Vegas resident recently fell victim to a sophisticated scam, resulting in the loss of thousands of dollars within minutes. The scam began with a call from what appeared to be her bank. The resident noticed suspicious activity in her account after receiving the call. Upon checking her online banking account, she discovered two fraudulent charges amounting to thousands of dollars. The caller, pretending to be a bank representative, informed her that immediate action was needed to secure her account.

    The caller explained that due to increased fraud, they would send a courier to collect her card. Within ten minutes, a supposed courier arrived at her front door with a fictitious access code. Believing the situation to be legitimate, she handed over her card. The scammer, captured on video, cut the card in half and placed it in an envelope.

    The scammers had all her information, including her address, which they confirmed with her. She remained on the phone with the initial caller throughout the exchange. However, moments after handing over her card, she was locked out of her online bank account. Realizing something was amiss, she promptly hung up the call.

    She immediately contacted her real bank, closed her accounts, and changed her passwords. Despite her quick response, nearly $9,000 had already been stolen. The bank confirmed that the scammers had already infiltrated her account when they first made contact. Obtaining her card’s chip was merely the final step in their elaborate scheme. She remains hopeful that her bank will reimburse the stolen $9,000, but has yet to receive the funds.

    Protecting yourself from scams, especially sophisticated ones like the one described, requires a combination of awareness, skepticism, and proactive measures. Here are some steps to safeguard against such scams.

    Always verify the identity of the caller by hanging up and calling your bank directly using a phone number from their official website or your bank statement. Scammers often create a sense of urgency to prompt hasty decisions. Be wary of any call that requires immediate action, especially if it involves your financial information.

    If someone shows up at your door claiming to be from your bank or any other service, do not hand over any personal items or information. Verify their identity by contacting the organization directly.

    By taking these precautions, you can significantly reduce the risk of becoming a victim of scams and protect your personal and financial information.

     
  • Geebo 8:00 am on April 12, 2024 Permalink | Reply
    Tags: , bank scam, ,   

    State sues banks over scam victims 

    State sues banks over scam victims

    By Greg Collier

    Before, we’ve recounted numerous instances in which banks pointed fingers at scam victims, alleging they were the culprits. These allegations seemed to stem from a single bank, as per anecdotal evidence. Yet, a lawsuit filed by the state of New York reveals that this bank wasn’t the sole entity engaging in such dubious treatment of its clientele.

    The narrative is familiar, a seemingly innocuous text message, purportedly from Citibank, prompts recipients to verify personal information. It’s a trap, swiftly leading to unauthorized access to bank accounts and significant financial losses.

    What’s more troubling is the response from Citibank. Despite the bank’s customers falling victim to fraudulent schemes, Citibank washes its hands of responsibility for recovering stolen funds. This stance highlights a glaring gap in consumer protection laws, leaving victims vulnerable to the predatory tactics of identity thieves.

    The lawsuit, filed by the New York Attorney General’s Office, exposes the inadequacies of existing regulations in safeguarding consumers against the evolving landscape of online fraud. While measures exist to limit losses from traditional payment methods like credit cards and checks, the same level of protection doesn’t extend to bank account transfers, which can constitute a significant portion of an individual’s savings. Identity thieves are capitalizing on this vulnerability, with imposter scams involving bank transfers skyrocketing in recent years.

    The implications of this legal dispute extend far beyond the courtroom. Victims of identity theft find themselves caught in a bureaucratic labyrinth, where the onus falls on them to prove the bank’s negligence in safeguarding their accounts.

    In the face of mounting losses and regulatory ambiguity, one thing remains clear: the need for comprehensive reforms to strengthen consumer safeguards in an increasingly digitized banking landscape. Whether through legislative action or judicial precedent, the onus is on policymakers and industry stakeholders to prioritize the security and financial well-being of consumers.

    As New York’s legal saga continues, it serves as a stark reminder of the high stakes involved in the battle against identity theft. The outcome will not only shape the fate of individual victims but also set a precedent for banks’ accountability in combating online fraud. In an age where a single click can lead to financial ruin, the pursuit of justice takes on renewed urgency.

     
  • Geebo 8:00 am on March 11, 2024 Permalink | Reply
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    Bank app scam targets Chime users 

    Bank app scam targets Chime users

    By Greg Collier

    When we typically discuss payment app scams, we talk about one of the two biggest platforms, either Venmo or Zelle. However, there’s one app that doesn’t often come up in that conversation, but requires are attention, nonetheless, and that’s Chime.

    Chime is an online banking platform that offers a variety of financial services, including checking and savings accounts, as well as debit cards. It positions itself as a mobile-first bank, meaning that most of its services are accessible through its mobile app rather than through traditional brick-and-mortar branches.

    Chime has become popular in areas that are underserved by most banks. This is because Chime has such features as early direct deposit, and lacks many common fees associated with traditional banks, such as overdraft fees and monthly maintenance fees.

    Although Chime doesn’t seem to be as prone to scams as some other platforms, it’s important to note that it’s not entirely immune to them.

    A Chime user from Indiana recently fell victim to a scam, losing over $1300 in the process. The scam unfolded similarly to a familiar scheme. The user received a text alert claiming that someone had made a purchase on Amazon using her account. If the user had responded to the text, she might have been directed to transfer her money to a purportedly ‘secure’ account, falling prey to a scam akin to the Zelle scam.

    Despite avoiding one scam, the customer unwittingly became a victim of another. Seeking to dispute the alleged fraudulent charge, she searched the web for Chime’s customer service number. Unfortunately, she stumbled upon a number claiming to be Chime’s official customer service department. However, it turned out to be a scam call center impersonating Chime.

    The customer was informed that someone was attempting to withdraw $1200 from her account. To prevent this, she was instructed to download an app onto her phone, purportedly to thwart the scammers. However, the app granted the scammers remote access to her device. With this access, they were able to breach her Chime account and transfer $1340 out of it. Fortunately, Chime intervened and successfully refunded the customer’s money.

    No matter if it’s a traditional bank or not, if you receive a call or text urging you to transfer your money to another account for protection, it’s likely a scam. If you encounter such a call, hang up immediately and reach out to your bank using the customer service number listed on their official website or your debit card.

     
  • Geebo 9:00 am on March 4, 2024 Permalink | Reply
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    Is Zelle doing anything new to help scam victims? 

    By Greg Collier

    It’s been more than two years since we began tracking the progression of the Zelle scam and efforts by both Zelle and banks to enhance customer protection. Yet, during this time span, it appears that minimal progress has been made.

    Zelle is a digital payment network in the United States that enables users to send and receive money quickly and securely using their mobile banking app or online banking platform. It allows users to transfer funds directly from their bank account to another person’s bank account, typically within minutes. Zelle is often used for peer-to-peer payments, splitting bills, paying rent, and other everyday transactions. Even if you don’t actively use Zelle, it’s frequently integrated into many banking applications, often without the customer’s explicit request or consent.

    If you’re unfamiliar with how the Zelle scam works, we’ll detail the experience of one person who recently fell victim to the scam. A woman from the San Francisco Bay Area recently received a text message that appeared to come from her bank, Wells Fargo. The text message asked if the woman had made a recent Zelle transaction for $957. She responded with a no, and almost immediately she received a phone call from someone claiming to be from the Wells Fargo fraud department.

    The caller told the woman that money was being siphoned from her account. She was then instructed to move her money back into her account using Zelle. The victim even asked the caller why she would counteract fraudulent transfers with more transfers. Instead of giving her a direct answer, the caller just kept repeating to the victim that her money would be reinstated.

    With the caller’s guidance, the victim made several Zelle transactions which totaled $3500, which is reportedly, Zelle’s daily limit amount. After the transfers were complete, the call went silent. The victim called the number back, but there was no answer. She called the genuine Wells Fargo, and was told she had been scammed.

    Recently, Zelle announced plans to reimburse victims who fell prey to specific scams. However, the company has not disclosed the criteria for eligible scams to prevent further exploitation. Apparently, this particular scam does not qualify for a refund. The victim was informed that due to her authorization of the Zelle transactions, no reimbursement would be provided.

    With the proliferation of this scam, it appears that Zelle, Wells Fargo, and other banks co-owning Zelle are merely giving superficial assurances to their customers. There seems to be a lack of substantive changes aimed at safeguarding consumers against such fraudulent activities.

    The most effective way to safeguard yourself is by avoiding falling for the scammer’s tactics. Your bank would never instruct you to move your funds to protect them; that’s simply not a standard procedure. If you receive a suspicious text or call purporting to be from your bank, refrain from responding. Instead, reach out to your bank directly using the customer service number on your debit or credit card. They can provide guidance on any potential issues with your account. Additionally, remember that Zelle is intended for transactions among friends and family. Requests for payment through Zelle from unfamiliar sources could indicate an attempt to scam you.

     
  • Geebo 9:00 am on February 15, 2024 Permalink | Reply
    Tags: , bank scam, , , ,   

    Widow outsmarts scammers who promised her free money 

    Widow outsmarts scammers who promised her free money

    By Greg Collier

    In the murky world of scams and deceit, few tools wield as much power and allure as the promise of free money. Like a siren’s call, it draws in unsuspecting victims with tantalizing whispers of effortless wealth and financial freedom. Whether cloaked in the guise of a too-good-to-be-true investment opportunity or masked behind the facade of a generous giveaway, the allure of easy riches proves irresistible to many. Yet, beneath the veneer of generosity lies a web of manipulation and exploitation, leaving countless individuals ensnared in a cycle of deception and regret.

    Senior citizens, with their accumulated wealth and potentially diminished capacity to navigate the complexities of modern technology, are prime targets for these nefarious schemes. Exploiting their trust and often relying on their lack of familiarity with digital platforms, scammers deploy sophisticated tactics to deceive and defraud unsuspecting elders. From bogus lottery winnings to fake government grants, the promise of easy money preys upon the vulnerabilities of aging populations. As guardians of wisdom and experience, seniors become unwitting victims in the crosshairs of those who seek to exploit their goodwill and trust.

    An 80-year-old widow residing in Knoxville, Tennessee, recently found herself targeted by a deceptive ploy. Upon receiving a letter seemingly originating from Wells Fargo, she was informed of being entitled to a $1300 payment from an accidental death insurance mortgage policy. While such notifications are not uncommon, particularly for relatives of deceased individuals, this widow remained vigilant. Aware of the possibility that banks and insurance companies might only become aware of an account holder’s passing years later, prompting them to seek beneficiaries, she approached the situation with caution, avoiding potential exploitation.

    Despite recognizing the telltale signs of a scam, the widow chose to confront the perpetrators directly by dialing the provided customer service number—a course of action often advised against. Displaying a keen sense of skepticism, she posed a straightforward query to the first individual she encountered: “What account did it come out of?” Yet, the response proved evasive, leading to a succession of transfers to two additional individuals, none of whom could provide a satisfactory answer. In her astute interrogation, the widow thwarted the scammers’ attempts to deceive her.

    The method of such fraudulent schemes typically involves soliciting personal and financial information under false pretenses. Had an unsuspecting individual responded to the letter without discerning its fraudulent nature, they would likely have been coerced into divulging sensitive details, such as their Social Security number, bank account information, and other personal identifiers. Operating under the guise of facilitating the transfer of the purported funds, scammers would exploit this information for nefarious purposes, including identity theft and draining the victim’s bank account.

    If ever confronted with a similar letter, email, or text message regarding unexpected funds, exercising skepticism and prudence is paramount. While it’s prudent to largely ignore such correspondence, if there’s even a slight possibility of legitimacy, it’s wise to independently verify the information. Instead of relying on the contact details provided in the message, seeking out the official customer service number from the company’s website ensures direct communication with legitimate representatives, minimizing the risk of falling victim to a scammer’s tactics. By taking these precautionary measures, individuals can safeguard themselves against potential financial exploitation and identity theft.

     
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