FBI: Phantom Hacker Scam Drains Life Savings
By Greg Collier
The FBI’s Internet Crime Complaint Center has issued a warning about a sharp increase in so-called “Phantom Hacker” scams that are targeting older Americans and causing many victims to lose their life savings. This scheme is a more advanced form of the traditional tech support scam, using multiple layers of deception to convince victims they must move their money in order to keep it safe.
Reports indicate that scammers impersonate customer support representatives, financial institutions, and even U.S. government agencies. Victims are told their accounts have been compromised by foreign hackers and are pressured to transfer money into fraudulent accounts controlled by the scammers. Often, the stolen funds include retirement accounts and long-term savings.
Between January and June 2023, the FBI’s Internet Crime Complaint Center received more than 19,000 reports related to tech support scams, representing losses of more than $542 million. Nearly half of these victims were over the age of 60, and those cases accounted for two-thirds of the total reported losses. As of August 2023, the amount lost to such scams was already 40 percent higher than the total losses reported in all of 2022.
The operation of these scams often begins with a fraudulent technical support alert that instructs the victim to call a phone number. Once contact is made, scammers gain remote access to the victim’s computer and pressure them to open financial accounts, pretending to check for fraudulent activity. From there, victims are passed to imposters posing as representatives of banks or government agencies who continue to escalate the deception until the victim transfers funds. Scammers may even use official-looking government documents or letterhead to reinforce the illusion of legitimacy.
Beyond the financial theft, these scams often exploit social vulnerabilities. Victims are frequently told not to share details with family members or financial institutions, which creates secrecy and isolation. This manipulation makes it harder for others to intervene before the money is lost. At the same time, many of the funds stolen in these cases are routed overseas, placing them beyond the reach of U.S. law enforcement and making recovery nearly impossible. This cross-border nature of the crime underscores why prevention is far more effective than attempting to reclaim stolen assets after the fact.
The FBI advises the public to remain cautious against unsolicited communications claiming to provide technical support or financial security. Government agencies do not ask citizens to move money to “safe” accounts, nor do they request payments through wire transfers, cryptocurrency, or prepaid cards.
Anyone who has been targeted by such scams is encouraged to report the incident to the FBI’s Internet Crime Complaint Center at http://www.ic3.gov or contact their local FBI field office. Providing details such as the methods of contact, email addresses, websites, and financial account information involved can help investigators track and combat these operations.
The FBI stresses that raising awareness is a critical part of preventing further victimization. By recognizing the warning signs and reporting suspicious activity, the public can play a role in reducing the financial harm caused by Phantom Hacker scams.
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