Scammed Before You Even Move
By Greg Collier
Relocating to a new home is rarely a smooth experience. Between packing, organizing, and coordinating logistics, stress levels are already high. Unfortunately, dishonest moving companies are ready to take advantage of that pressure, turning an already difficult process into a financial and emotional nightmare.
The Better Business Bureau (BBB) reported more than 100,000 inquiries related to movers in 2024, alongside hundreds of formal complaints. The scams themselves can take various forms, including movers never showing up, prices being inflated without warning, or belongings being held hostage for additional fees after the move has begun.
In one notable example reported to the BBB, a consumer used a popular review app to arrange a move. The movers quoted a price and requested a deposit via a digital payment service. However, when the customer tried to cancel, all communication ceased. The number became unresponsive, and the promised refund never materialized. The invoice lacked any legitimate contact information. If not for backup arrangements, the individual would have been left on moving day with no assistance and hundreds of dollars lost.
This type of story is not rare. Scammers often rely on consumers being rushed, distracted, or unaware of red flags. They can appear professional until the moment they disappear or demand unexpected payments. Some load belongings onto trucks only to vanish or claim the delivery cannot be made until extra charges are paid.
To prevent such situations, thorough research before hiring a mover is essential. A company’s online presence should include a physical address and licensing information. Reputable businesses provide written estimates after a site visit and do not demand large upfront payments. Consumers should carefully review any documents before paying, and verify that the company is registered with the appropriate federal transportation authority if the move crosses state lines.
Keeping a detailed inventory of possessions and photographing items before packing is another useful precaution. These steps can assist in any disputes over damages or missing items. Ultimately, transparency and trust are key in any moving arrangement. Companies that are evasive or overly aggressive about payments should be approached with caution.
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