Greg's Corner

No change in Zelle scam with scammers or banks

By Greg Collier

In a few months, it will be two years since we first started posting stories about the Zelle scam. Since it’s been a while since we’ve posted about it last, let’s have a quick refresher.

Zelle is a personal payment app whose parent company is co-owned by several of the nation’s biggest banks. Some of these banks include, Bank of America, Wells Fargo, and US Bank, just to name a few. Often, these big banks will have the Zelle service baked in to that bank’s phone app. Many customers of these banks don’t even realize they have Zelle on their devices.

Zelle is designed to be used between friends and family, much like Venmo and Cash App. However, also like Venmo and Cash App, Zelle also has its fair share of scammers.

Another problem with the Zelle scam is the banks that use Zelle are very hesitant to offer refunds to the victims of scams. The banks state since the customer authorized the transaction, even under false pretenses, the transaction is considered legitimate. Some banks have only offered refunds after the victim has taken their story to their local media.

Here is an example of how the scam works. Recently, a man from North Carolina received a text message asking him if he made a $7500 Zelle transfer to a person he didn’t know. The text appeared to come from his bank, Bank of America. The text message said to reply yes or no to the text message. The man sent a text reply of ‘no’, but it wouldn’t have mattered how he replied, since he was actually texting with scammers.

After he sent his reply, he received a phone call that looked like it was coming from B of A, complete with the caller ID showing the B of A customer service number. The number was spoofed by the scammers, which is an easy thing for them to do. The scammers were posing as customer service agents from B of A. They gave the man instructions on how to protect his money from the fraudulent transaction, but what they were really doing was walking him through the steps to send money to the scammers. In his case, it was $1500. The man claims when he inquired with B of A, they allegedly told him it was his responsibility.

Anytime you receive a notification that looks like it came from your bank asking you about a transaction or telling you your account is at risk, do not reply. Instead, call your bank’s customer service department directly to verify if there is an actual problem with your account.

If you’ve fallen victim to this scam, contact police immediately. While it’s not a guarantee of getting your money back, it does go a long way in helping. Lastly, if your bank is refusing a refund, think about going to your local media with your story, as we have seen some successes after victims have done that.