Previously on this blog, we’ve posted about Amazon’s proposed brick and mortar store called Amazon Go. The store is supposed to work without cashiers with scanners and cameras doing most of the work. While we were wondering what’s keeping customers from stealing everything, Amazon has run into a much bigger problem. According to reports Amazon has run into the problem where the stores break down if they have more than 20 people in them.
If there are more than 20 people in any given store the electronics behind the store find it incredibly difficult not only to track all the customers, but track the correct placement of items on the shelves as well. Because of this glitch, to put it mildly, Amazon has delayed the opening of their Amazon Go stores. The first store was supposed to open this month in Seattle.
With such setbacks one has to wonder what would be more cost-effective, fine tuning the algorithms and equipment to make sure customers have a seamless experience, or hiring cashiers who can handle a crowd of people right off the bat?