Scammers Lurk After Travel Rants
By Greg Collier
A new scam is targeting travelers who take to social media to vent frustrations about delayed or disrupted trips. What begins as a routine post tagging an airline or airport can quickly turn into a phishing attempt from imposters posing as customer service representatives.
One recent incident occurred after a family endured extensive travel delays returning from Mexico. A flight that was expected to take just one hour turned into a 24-hour ordeal involving hours on the tarmac and an unexpected fifteen-hour drive home. After sharing the experience on social media and tagging the involved airline and airport, the traveler’s inbox was flooded with messages that appeared to come from official customer support accounts. However, the senders were scammers attempting to collect personal information such as full names, addresses, phone numbers, and flight details.
These fraudulent messages often come from newly created accounts that mimic real customer service pages. They may use company logos and names to appear legitimate but typically lack a verified status, have few posts, and limited engagement. In contrast, authentic corporate accounts usually have a long history, substantial followings, and verified badges.
Travelers who wish to lodge a complaint or seek a resolution should avoid replying to social media messages that arrive unsolicited. Instead, they should reach out directly through the official website or app of the airline or travel provider. Many companies now offer live chat functions or dedicated customer support sections within their platforms.
To avoid falling victim to this type of scam, it is important to remain cautious when receiving unexpected messages after posting a complaint. Verifying the account’s history, follower count, and contact method can help determine whether the message is genuine. Travelers should never share sensitive personal details with accounts they have not independently verified.
In this particular case, travel insurance helped the affected family recover some of their expenses. While airing frustrations online is common, it is essential to be careful about who might be watching and waiting to take advantage.
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