Amazon Refund Text Scam Alert
By Greg Collier
Scammers are once again impersonating Amazon in an effort to steal money and personal information from unsuspecting consumers. This warning comes from the Federal Trade Commission, which reports that fraudulent text messages are claiming there is a problem with a recent purchase and offering a refund.
The messages appear to come from Amazon and state that a “routine quality inspection” has determined that an item recently purchased does not meet the company’s standards or has been recalled. The text promises a full refund without the need to return the product but instructs the recipient to click a link to claim the money. In reality, there is no refund, and the link leads to a phishing site designed to obtain financial or personal information.
Amazon is a frequent target for impersonation in scams because of its large customer base and the high volume of orders placed each day. Many recipients of these texts will have made a purchase recently, which makes the scam seem more believable and increases the likelihood they will interact with the message.
Legitimate companies do not issue refunds through unsolicited text messages, and consumers should be cautious when receiving unexpected communications. Rather than clicking any links or replying to the message, shoppers concerned about the authenticity of such a notice should contact the retailer directly using verified channels. Checking an account through the official website or app can confirm whether a product recall or quality issue actually exists.
Suspicious texts can be reported to mobile carriers by forwarding them to 7726, which spells “SPAM” on most devices, or by using the built-in junk reporting feature on a smartphone. After reporting, the message should be deleted to prevent accidental interaction. Consumers who believe they have been targeted by this type of scam can file a report with the Federal Trade Commission to help stop fraudulent activity.
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