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  Geebo 9:00 am on December 27, 2021 Permalink | Reply
  Tags: Hulu, identity theft ( 108 ), malware ( 26 ), Netflix ( 15 ), Roku ( 2 ), Scams ( 1,386 ), smart tv ( 2 ), streaming ( 9 )   

  Streaming activation scam lays in wait 

  

  By Greg Collier

  Welcome back. We hope that our readers had a safe and happy Christmas. Did you happen to get a new streaming device or smart TV for Christmas? Maybe you let your streaming subscriptions expire, but now you want to catch up on all the shows that everyone has been talking about. If that’s the case, please be careful when going online to activate your new device or service. Scammers are quietly lying in wait, hoping to catch you off guard if you’re not paying attention.

  With many streaming devices and services, you need to go to the provider’s website to activate them. Scammers are hoping you just put the name of the platform you need into a web search. You might think that the first search listing is the authentic website you require, but scammers often buy ads on these search engines to manipulate the search results. This way, the scammers can direct you to their phony website either to inject malware into your device or to try to get your personal and financial information.

  When activating a new device or service, make sure you’re on the correct web address. Scammers will often register a web address that is slightly misspelled in hopes that you miss that detail and go to their website instead of the official one. Also be wary of any customer service numbers given out on search engines as once again scammers can manipulate the search results to give their phony number a better search ranking. Lastly, keep in mind that you do not have to pay a subscription fee for your streaming box or smart TV. Those subscription fees are paid to the streaming providers like Netflix and Hulu. You never have to pay a fee to manufacturers like Roku or Samsung. Anybody who is trying to collect a fee like that is scamming you.

   

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  Geebo 8:01 am on April 1, 2021 Permalink | Reply
  Tags: activation fee ( 3 ), customer service ( 50 ), customer support ( 23 ), Hulu, Netflix ( 15 ), Roku ( 2 ), Scams ( 1,386 ), streaming ( 9 ), tech support scam ( 51 )   

  Streaming devices are vulnerable to scam 

  

  By Greg Collier

  In case you’re not familiar with Roku TV, it’s a device or service that comes with your TV that allows you to access multiple streaming services like Netflix, Hulu and the like. There are other brands of streaming devices, but Roku is the most popular one with consumers. And like most internet-connected devices, they are vulnerable to attacks and scams. Recently, there seems to be a string of attacks happening to new device owners that is costing them a lot of money. It’s known as the activation scam.

  One victim who spoke to the media said she was setting up her Roku device when a message flashed on her TV screen. It told her to call a customer service number to help with the activation. The woman called the number and the person who was supposedly helping her with the activation sold her a year’s service plan for close to $200. A short time later, the customer service agent called back demanding more money or her service would be shut off. It was at this point the victim realized she had been scammed.

  If you buy a Roku or any other streaming device, there is no monthly fees to use these devices. Instead, you pay to whatever streaming service you want to subscribe to. Roku does not offer a service plan. You can elect to buy a program like that at the point of purchase like Walmart or Best Buy.

  So, how does a scam like this happen on a streaming box? From everything we’ve researched it happens when the user goes to a phony activation website. Anybody can make a website that says ‘Roku Activation Help’. That’s when the phony customer service or activation number comes up. In the user guide to most streaming boxes it will give you the authentic website to use for help and activation. If you just do a web search for activation you could be led to a scam site that could cost you time and money.