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  • Geebo 8:00 am on March 19, 2024 Permalink | Reply
    Tags: , health insurance, , , , unitedhealth   

    Scammers take advantage of UnitedHealth hack 

    Scammers take advantage of UnitedHealth hack

    By Greg Collier

    In recent events, it has come to light that a major health insurance provider in our country fell victim to a severe cyberattack and subsequent data breach. Towards the end of February, Change Healthcare, a subsidiary specializing in pharmacy insurance under UnitedHealth, experienced a crippling intrusion into its systems. Regrettably, this breach led to the exposure of personal data belonging to Change’s customers. Reports on the repercussions of this breach for the affected customers have begun to emerge this week.

    Scammers are now impersonating healthcare representatives in attempts to obtain financial information. Reports have surfaced of individuals receiving calls from imposters claiming to represent hospitals, clinics, and pharmacies. These scammers offer fake refunds or demand immediate payments, often requesting credit card numbers or other sensitive financial details.

    To combat these scams, UnitedHealth advises recipients of suspicious solicitations to refrain from responding and instead contact their healthcare provider directly. It’s not common practice for hospitals and medical facilities to request patient credit card numbers over the phone, even in cases where a patient is owed a refund. Typically, when a patient is due a credit, that amount is either refunded directly to the credit card the office has on file or issued to the patient in the form of a check.

    If you find yourself receiving such a phone call, regardless of whether you’re insured by UnitedHealth or not, it’s advisable to politely terminate the call and directly contact your doctor’s office or the hospital involved. In many cases, these healthcare providers already possess your personal information and wouldn’t require you to provide it again over the phone. Additionally, it’s essential to remember that caller ID can be manipulated by scammers to falsely appear as if the call is originating from a legitimate medical provider, so it’s unwise to rely solely on caller ID information.

    If someone suspects that their personal information has been exposed, it’s crucial to take immediate action to mitigate potential damage. Contact major credit bureaus to place a fraud alert on your credit report. This extra layer of security can help prevent unauthorized accounts from being opened in your name.

    Consult with legal professionals, especially if the exposure of personal information results in financial losses or other significant consequences. They can offer guidance on potential legal recourse.

    And lastly, alert banks and credit card companies about the potential exposure of personal information. Request to monitor accounts for any suspicious activity and consider placing fraud alerts or freezes on accounts to prevent unauthorized access.

     

  • Geebo 9:00 am on November 28, 2023 Permalink | Reply
    Tags: , health insurance, , , ,   

    AI finds its way into Medicare scams 

    AI finds its way into Medicare scams

    By Greg Collier

    We are currently nearing the end of Medicare’s Open Enrollment period. This is the time of year when Medicare recipients can change their plan from the traditional Medicare coverage to a Medicare Advantage plan, or change back if they so desire. This is also the time of year when scammers specifically target Medicare eligible seniors with their scams.

    When it comes to scams, identity theft poses a significant risk to seniors, especially during Open Enrollment. Scammers often employ tactics such as impersonating government officials, adopting titles like ‘health care benefits advocate,’ to deceive victims. These fraudsters make enticing promises, assuring the victim of enrollment in equivalent or superior coverage at a reduced cost. To accomplish their scheme, the fraudulent agent requests the victim’s personal information, including their Medicare number.

    The stolen Medicare number becomes a tool for these scammers to commit Medicare fraud, involving unauthorized charges for procedures or items. This fraudulent activity has the potential to impact the victim’s benefits in the future. Additionally, scammers resort to high-pressure tactics, such as claiming that the victim’s benefits may expire if immediate information is not provided. In some cases, these deceptive calls may even display Medicare’s official phone number, adding an extra layer of trickery. It is crucial for seniors to be vigilant and cautious to protect themselves from falling victim to such identity theft scams during the Open Enrollment period.

    Though not strictly a scam, certain unscrupulous insurance brokers may exert undue pressure on seniors to switch to their company’s Medicare Advantage plan. While Medicare Advantage plans can offer advantages for some individuals, they may also have limitations that may not suit everyone’s needs. The decision to switch should be based on the individual’s personal healthcare requirements, yet some insurance agents may prioritize making a sale over the well-being of the patient.

    If contemplating a transition from Medicare to a Medicare Advantage Plan, it is essential to conduct thorough research on the potential benefits and drawbacks. Avoid succumbing to the tactics of salespersons, who may push for a decision that could lead to regret in the following year. Taking the time to make an informed decision ensures that the chosen healthcare plan aligns with individual needs and preferences.

    There is also another potential threat with this year’s Open Enrollment, and not surprisingly, it’s related to AI. Experts are warning that scammers could be using AI-generated voice programs to make scam phone calls sound more authentic. These calls could even be used to try to record a victim’s voice, which could then be used in other voice spoofing scams.

    It’s important to be cautious when receiving calls related to your Medicare plan. Legitimate Medicare plans typically contact their members if necessary, but if you ever feel uneasy during such calls, consider calling your insurance company’s official customer service number to verify the legitimacy of the communication.

    As a general rule, exercise caution about sharing your Medicare or Social Security number over the phone. Medicare and your insurance company already have your information on file and typically don’t need you to provide it again during unsolicited calls. This precaution helps protect you from potential scams or identity theft. Always prioritize your security and verify the authenticity of any calls before sharing sensitive information.

     

  • Geebo 8:00 am on June 27, 2023 Permalink | Reply
    Tags: health insurance, , , ,   

    Medicare scammers don’t know you have Medicare 

    Medicare scammers don't know you have Medicare

    By Greg Collier

    Medicare scammers are some of the worst. There are few things more heinous than threatening the elderly with the health benefits they earned in life. Scammers often call their elderly victims, posing as Medicare, while trying to get the victim’s Medicare information. This way, the scammers can file fraudulent claims under the victim’s Medicare policy. The victim’s will often be told benign things like Medicare is issuing a new type of ID card. Or they’ll be threatened with the loss of their benefits if the victim doesn’t comply with the caller.

    Here’s something to keep in mind, though. Most of the time, Medicare scammers are calling people blind, hoping they have Medicare. For example, a man in Indiana receives up to 35 calls a day from Medicare scammers. Except, the man hasn’t reached the age when most people enroll in Medicare. The man believes the reason he keeps getting so many scam calls is because he did what you’re supposed to do with a phone, he answered it. Once scammers know that they’ve reached a legitimate number and there’s an actual person on the other end, they continue to spam that person with phone calls. This isn’t strictly for Medicare scammers, either, as many different types of scammers will employ the same calling technique.

    As far as Medicare scams themselves go, please keep this one piece of information in mind. Medicare will not call you on the phone, unless you called them first with some kind of issue or concern. Medicare will not call you, asking you for your Medicare number. They will also not call you to offer you discounts on medical equipment or supplies. If Medicare does need to communicate with you, they will do so exclusively by postal mail. Even if the caller ID says that it’s Medicare calling, unless you called them first, that’s not them.

     

  • Geebo 8:00 am on June 13, 2023 Permalink | Reply
    Tags: collection agency, , health insurance, , , ,   

    Beware phony medical bills 

    By Greg Collier

    The Better Business Bureau has issued a warning stating people have been receiving phony medical bills in the mail. Scammers are hoping that recipients of the phony bills will be so panicked about it, they’ll make an immediate payment to the scammers. When someone demands an immediate payment in full for a medical bill, that may be a tip off that the bill is part of a scam.

    Whether it’s a medical practice or a medical collection agency, most facilities will be willing to work with you on paying the balance. The first thing you would want to do is research the charge itself. If you didn’t have a doctor or hospital visit on or around the date of service, the bill may be fraudulent. If you did have a visit around that time, contact the medical facility used and ask if this was a service they performed or requested.

    You can also check with your health insurance company to see if any bill from the questionable practice was submitted to them. This also a good reason to keep the explanation of benefits (EOBs) that your insurance company sends you after a claim is completed.

    Legitimate medical practices, facilities, and collection agencies will be more than willing to help set up some kind of payment plan if someone is unable to pay the full balance of their bill. Some practices will even offer a significant discount if you can pay the balance in one payment if it’s a substantial balance.

    If you’re unsure whether the bill is legitimate or not, ask the biller for a debt verification letter. If they refuse to provide this, they could be scammers, as only legitimate facilities will be able to provide this.

    Never give any financial or personal information to anyone claiming you have a medical bill balance without first verifying the charges. This includes your health insurance information. While most of these scammers are looking for a quick payday, others may be looking to commit insurance fraud with your insurance information.

     

  • Geebo 9:00 am on February 1, 2023 Permalink | Reply
    Tags: , , , health insurance, , , , , , ,   

    Scam Round Up: Scammer dresses as cop and more 

    Scam Round Up: Scammer dresses as cop and more

    By Greg Collier

    This week on the round up, we’re bringing you three scams that may not be new, but have a new aspect to them.

    ***

    For our first scam, we have a Nebraska woman who lost $53,000 to a pop-up scam. She got a pop-up on her computer that said someone had used her personal information for online gambling. The pop-up also had a number to call. The woman called the number, and the person she spoke with claimed to be from her bank. She was told she needed to transfer her money to a separate bank account to protect her money. The new aspect of this scam is that she was told when the person who supposedly stole her information tried to take money from her account, they would be arrested. Instead, she transferred her money to scammers.

    Never call any phone number that appears on a computer pop-up. Those numbers only go to scammers, no matter what the pop-up might say.

    ***

    Our next scam shows how well-informed scammers can be. In Los Alamos, New Mexico, retirees of the historic Los Alamos National Lab, were recently told their prescription insurance would no longer be taken at Kroger pharmacies. This story doesn’t get any more local. However, it hasn’t escaped the purview of scammers. Residents have reported that they’ve received phone calls from people impersonating the prescription insurance company. These callers have been asking for personal information like Social Security numbers and dates of birth.

    Health insurance companies typically only call customers when the customer has called them first. Also, the health insurance companies typically don’t ask a customer for their Social Security number, as most insurance companies use their own internal ID numbers for their customers.

    If you get a call out of the blue from someone claiming to be from your insurance company, hang up and call them directly at the customer service number on your health insurance card.

    ***

    Lastly, we have a disturbing version of the arrest warrant scam, as if that weren’t disturbing enough. In the arrest warrant scam, scammers will pose as local police and call their victims. The scammers will tell their victims they’ve missed jury duty and a warrant has been issued for the victim’s arrest. The victim will then be instructed to make payment through gift cards or pre-paid debit cards. But this scam usually only takes place over the phone.

    In Myrtle Beach, South Carolina, this scam is said to have stepped into the real world. A man dressed as an officer from the local County Sheriff’s office approached a woman and told her she would need to buy $8,000 in gift cards to avoid arrest for missing jury duty.

    It’s unclear how the victim in this news story was approached, however, if you’re approached by someone you think may be impersonating an officer, there are steps you can take. If you’re approached at your vehicle or home, call 911 and ask them if you’re being contacted by an actual officer. Police dispatch will have a record of it if they are an actual officer.

    No police officer would ever stop someone and threaten them with arrest if they didn’t pay a fine then and there. Police would also never ask for payment in gift cards.

     

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