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  • Geebo 9:00 am on January 13, 2020 Permalink | Reply
    Tags: , , customer service, , , ,   

    Scams that use the Amazon name 

    Scams that use the Amazon name

    Over the weekend, a number of reports came out independent from each other that detailed separate scams that are using Amazon’s name and logo to fool victims into handing over personal or financial information.

    In the first scam, scammers are sending out emails with the official Amazon logo attached to them. The email thanks you for purchasing an Amazon e-gift card. The email then says that if you didn’t purchase the e-gift card to click a link to cancel the purchase or receive a refund. This is a phishing attack that will lead you to a website that is not Amazon where the scammers will try to get you to input personal or financial information in order to get your ‘refund’. In one instance, a victim was asked to buy Amazon gift cards from a local retailer to fix the problem. If you ever receive an email like this you should never click on any links. Instead, go straight to the retailer’s website to check your account.

    [youtube https://www.youtube.com/watch?v=5Rg9tCBj0CU%5D

    The second scam was reported as happening in the Pacific Northwest. In it, the scammers are sending consumers letters stating that their Amazon purchase didn’t go through. What’s troubling about this scam is that the scammers have gained access to information that allows them to know what you purchased from Amazon and how much you paid for it. The letter instructs you to go to a website in order to but again, asks you to input personal and financial information. It’s unknown how scammers have gotten the purchase information so if you receive one of these letters, it’s recommended that you change the password to your Amazon account.

    In the last scam, if you’re thinking about signing up for Amazon Prime or you have a technical issue with Prime, be careful of what links you click on after a web search. In some cases, if you do a web search for ‘Amazon Prime’ or ‘Amazon Prime customer support’ you may be presented with ads that take you to third-party sites that are definitely nor Amazon. In other cases, these ads will list a phony customer service number for Amazon Prime. Security researchers have stated that these ads will take you to sites that will try to get you to pay for services that would be free if performed by amazon. This is also known as the tech support scam. Again, if you have customer service needs that Amazon needs to address, go to Amazon.com in order to find the correct information.

     

  • Geebo 9:23 am on March 12, 2019 Permalink | Reply
    Tags: , customer service,   

    Amazon announces thousands of customer service jobs, but are they worth it? 

    Amazon announces thousands of customer service jobs, but are they worth it?

    Amazon recently announced that they will be hiring 3,000 employees to work at home as customer service reps. The job is said to pay $15/hr. for 20-29 hours per week but those hours could increase to 60 hours a week with overtime pay. Health benefits would be provided after 90 days. Does it sound too good to be true? Maybe.

    [youtube https://www.youtube.com/watch?v=8TRhDSgqYzs%5D

    The first catch is that you need to live in one of only 18 states and those states are Alabama, Arizona, Arkansas, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Washington, Wisconsin, Wyoming. While the $15/hr. rate is great compared to the cost of living in many of these states, a lot of these states are at-will states leaving employees without much recourse if they’re fired unjustly. You’re also required to have your own working computer and a reliable internet connection which could disqualify many people in these largely rural states.

    So you have a blazing fast internet connection, a top of the line computer, and you live in one of these states. That means you’re ready to start making money with Amazon right? Well, before you do that you may want to check the reviews of Amazon’s work at home program on job review site Glassdoor. While Amazon gets an overall positive recommendation from Glassdoor users, you may want to look at some of the negative reviews from current and previous Amazon employees. Many of them talk about the lack of training and the lack of managerial support which in a high-volume customer service position could mean even more potential pressure placed on customer service reps.

    We’re not saying that you shouldn’t apply for one of these jobs, however, you should consider all the options before committing yourself to work for Amazon.

     

  • Geebo 9:08 am on September 17, 2018 Permalink | Reply
    Tags: , customer service, ,   

    Most customer service numbers found online are fake 

    Most customer service numbers found online are fake

    Seems legit.

    In Memphis, Tennessee, a man found the money emptied out of his online debit account. The man was trying to assist his mother who had the same type of account and called a customer service number he had found online that was supposed to be for the service. As you can probably guess, the customer service number that the man had found online was a fake, and the scammers had taken the man’s login information to take his money. Phony customer service numbers are one of the most prolific scams that can be found online today.

    As you can see from the video above, the customer support scam isn’t just exclusive to money apps. A number of scammers list customer service numbers online for many different services including, Facebook, Google, and many other free online services. This scam tends to target elderly internet users who tend to be more comfortable speaking to someone on the phone to try to solve their online issues. More often than not, most online services do not have any customer service options that can be accessed by phone.

    A lot of these fake phone numbers are listed on free services like craigslist and Facebook. Here at Geebo, we often receive ads for many of these customer service scams, however, since we moderate all of our ads we do not allow these ads to be displayed on our platform in order to better protect our customers.

     

  • Geebo 9:02 am on July 6, 2017 Permalink | Reply
    Tags: customer service, Photobucket   

    How not to treat your customers, courtesy of Photobucket 

    How not to treat your customers, courtesy of Photobucket

    All businesses want to make money. That’s the entire point of a business. The main thing businesses need to make money is customers. Apparently no one told that to Photobucket.

    Photobucket is a photo sharing website and service that has been around since 2003. A great number of their users used the service in order to post photos of the items they were selling on places like eBay, Amazon, and Etsy. This is a common process called hotlinking or 3rd party hosting. Photobucket allowed their members to use this feature free for years, as the website was making the majority of its revenue from ads. Now with ad revenue being down all over the internet, no one should bear ill will towards Photobucket if they wanted to increase their revenue stream so they could stay in business. The problem is how they went about trying to make this extra revenue.

    Rather than telling their members they would soon start charging for 3rd party hosting, Photobucket just turned off the switch. Everyone who was using Photobucket to post their photos on 3rd party sites were met with the above image, or a variation of it. To make matters worse, Photobucket said they would allow 3rd party hosting for the low, low price of $399 a year. But wait, there’s more. When social media erupted with complaints aimed at Photobucket, all Photobucket did was post a brief note that said users should review their new terms of service. It should go without saying that users are claiming to be leaving Photobucket in droves. Unless the heads of Photobucket made a bet with Uber to see who could lose more customers, the way they handled this is almost inexplicable.

    If you are a former user of Photobucket, here is a list of alternatives. You may have to check with the other services to see if 3rd party hosting is allowed.

     

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