Greg's Corner

Stay Warm, Stay Safe: Avoid Utility Scams

By Greg Collier

As temperatures across Texas plunge into near or below-freezing conditions, the season’s first major cold snap brings not only frosty weather but also heightened risks of scams targeting residents. Cold weather presents a unique opportunity for scammers to exploit people’s concerns about maintaining access to heat and other essential utilities. Understanding how these schemes operate and knowing your rights can help protect you and your family from falling victim.

Cold-weather utility scams often take the form of urgent texts, calls, or emails from individuals impersonating utility companies. These fraudulent communications typically claim that service will be disconnected immediately unless payment is made. This pressure tactic relies on fear, especially during freezing conditions when heat is critical. Scammers may request payment through untraceable methods, direct users to fake payment portals, or provide misleading callback numbers.

For residents of Texas, it is important to know that utility companies are legally restricted from disconnecting electric or gas services under certain cold weather conditions. Regulations stipulate that disconnection cannot occur when the previous day’s high temperature did not exceed 32 degrees Fahrenheit and the temperature is forecasted to stay at or below freezing for the next 24 hours, as verified by the nearest National Weather Service station. These rules are in place to ensure that no resident is left without heat during dangerously cold weather, barring specific safety concerns.

If you receive a notice threatening disconnection, it’s crucial to stay calm and verify the claim. Instead of responding to the message, contact your utility company directly using a phone number from a trusted source, such as your latest bill or the company’s official website. Do not rely on links or numbers provided in unsolicited messages, as these are common tactics used by scammers.

Scammers also employ various strategies to lend credibility to their schemes. They may claim that your automatic payment failed or that there’s a technical issue with the company’s usual payment system, pushing you to use an alternative link or pay over the phone.

Residents in other cold-weather locations should also remain vigilant. Similar scams are known to surface during winter across the country, exploiting local weather conditions and utility regulations. Knowing your rights and understanding shut-off laws in your area can be an invaluable defense. Many states have cold-weather disconnection policies, and it’s worth reviewing these rules through your state’s public utility commission.

To further safeguard yourself, review your utility provider’s guidelines on communication and payment procedures. Many companies provide details about how they handle delinquent accounts, what information they request over the phone, and how to identify their employees.

Staying informed and cautious can ensure that you remain warm and secure during winter’s coldest days, without falling prey to fraudulent schemes. If you believe you’ve encountered a utility scam, report it to your state’s utility commission or a consumer protection agency. Your vigilance helps not only you, but others in your community avoid becoming victims of these scams.