Greg's Corner

Beware of smishing: The rise of text message toll scams

By Greg Collier

In an era where digital communication is ubiquitous, scams have adapted to exploit every possible avenue, including text messaging. Recent reports from various states across the US indicate a surge in smishing scams, particularly targeting drivers with fake toll payment demands. These scams, a fusion of SMS (short message service) and phishing, aim to deceive recipients into sharing sensitive personal information or making fraudulent payments. Let’s delve deeper into this growing trend and explore ways to safeguard against such deceitful schemes.

Smishing, short for SMS phishing, leverages text messages to trick individuals into divulging personal information or making payments to fraudulent entities. The recent wave of smishing scams targeting toll road users follows a similar pattern across different states.

Victims receive text messages purporting to be from toll collection services, such as state tollway authorities or tolling agencies like E-ZPass or SunPass. The messages claim the recipient owes a specific amount for unpaid tolls, often accompanied by threats of additional late fees if not paid promptly. Scammers include links in the messages, supposedly directing recipients to settle their balances. However, these links lead to counterfeit websites designed to harvest personal and financial information. Despite variations in content and targeted states, the core strategy remains consistent, preying on the urgency and fear of incurring penalties to coerce victims into taking immediate action.

To combat smishing attempts and protect against falling victim to these scams, it’s essential to remain vigilant and adopt proactive strategies.

Rather than clicking on embedded links, independently verify the authenticity of any outstanding toll charges by accessing official toll service websites or contacting customer service directly. Avoid engaging with suspicious texts or providing personal information.

Be wary of unsolicited text messages, especially those urging urgent actions or containing grammatical errors and inconsistencies. Trust your instincts and err on the side of caution when encountering unexpected requests for payment or personal details.

Report smishing attempts to relevant authorities, such as the FBI’s Internet Crime Complaint Center (IC3) or the Better Business Bureau’s Scam Tracker. By reporting such incidents, you safeguard yourself and contribute to efforts to combat cybercrime and protect others from falling prey to similar scams.

The proliferation of smishing scams targeting toll road users underscores the importance of exercising caution and skepticism in today’s digital landscape. By verifying the legitimacy of messages, and promptly reporting suspicious activity, individuals can fortify their defenses against fraudulent schemes.