Greg's Corner

Beware phony medical bills

By Greg Collier

The Better Business Bureau has issued a warning stating people have been receiving phony medical bills in the mail. Scammers are hoping that recipients of the phony bills will be so panicked about it, they’ll make an immediate payment to the scammers. When someone demands an immediate payment in full for a medical bill, that may be a tip off that the bill is part of a scam.

Whether it’s a medical practice or a medical collection agency, most facilities will be willing to work with you on paying the balance. The first thing you would want to do is research the charge itself. If you didn’t have a doctor or hospital visit on or around the date of service, the bill may be fraudulent. If you did have a visit around that time, contact the medical facility used and ask if this was a service they performed or requested.

You can also check with your health insurance company to see if any bill from the questionable practice was submitted to them. This also a good reason to keep the explanation of benefits (EOBs) that your insurance company sends you after a claim is completed.

Legitimate medical practices, facilities, and collection agencies will be more than willing to help set up some kind of payment plan if someone is unable to pay the full balance of their bill. Some practices will even offer a significant discount if you can pay the balance in one payment if it’s a substantial balance.

If you’re unsure whether the bill is legitimate or not, ask the biller for a debt verification letter. If they refuse to provide this, they could be scammers, as only legitimate facilities will be able to provide this.

Never give any financial or personal information to anyone claiming you have a medical bill balance without first verifying the charges. This includes your health insurance information. While most of these scammers are looking for a quick payday, others may be looking to commit insurance fraud with your insurance information.