Greg's Corner

You probably don’t have a Geek Squad subscription

By Greg Collier

Tech support scams have been a blight on both smartphone and computer users for years. As much as we hate to say it, this goes doubly so for elderly users of these devices. Currently, the most common tech support scam is the pop-up scam. This is when a computer user gets a pop-up on their display that tells them their computer has been infected with a virus, and they need to call the phone number on the pop-up to have it resolved. Typically, the phone number claims to go to Microsoft, but they can also claim to be from any large tech company. If someone were to call the number from the pop-up, they’d be talking to scammers who would swindle their victims of their savings.

However, there is a tech support scam that is a close second to the pop-up scam in the frequency with which it occurs. The difference with this scam is that it’s a phishing scam. Phishing scams are where scammers send out emails or other messages hoping to catch a victim on their proverbial hooks. This specific phishing attack uses the name of Geek Squad, which is the computer repair service arm of Best Buy.

Scammers have been sending out emails that say your Geek Squad subscription is about to run out. The email continues with the claim that you’ll be charged several hundred dollars if you don’t cancel your subscription. The email contains a phone number to call if you want to cancel your subscription or dispute the charge. Much like the pop-up scam, the phone number leads to scammers instead of Geek Squad or Best Buy. From there, the scammers can commit a number of frauds by either taking control of the computer, getting your financial information, or both.

Before calling any number, think back. Have you taken any device to the Geek Squad for any kind of service? If not, the email is almost certainly part of a scam. If you’re unsure, go over your financial records to see if any payments have been made to Geek Squad in the past. If not, then this is probably a scam email.

It’s good general advice to never call any number or click on any link in an email that’s asking you for money. These emails can look like they’ve been sent by any number of legitimate companies. Instead of using the information in the email, go to the company’s website and instead contact them through official means at their website.