Greg's Corner

Amazon refund call is a scam

By Greg Collier

Lately, it seems that Amazon has been used the most by online scammers. In the past couple of weeks, we’ve posted about a couple of different scams where scammers have posed as Amazon employees to fleece their victims. In both cases the victims were told that someone made a false purchase on their Amazon accounts. One victim was approached by email while the other received a robocall. Now, there’s a scam going around using the Amazon name that’s not using the false order angle. This scam uses the one thing that could motivate someone more than a phony order and that’s a refund.

Many people from around the country have reported receiving phone calls from someone claiming to be from Amazon. They are then told that due to fraud activity on their account that they’re due a refund. The first catch is that the fake Amazon rep needs remote access to your computer. The second catch is that the victim is asked to log into their Amazon account. If that wasn’t enough, the victim is then asked to log into their bank account, so the refund could be processed. Yet, the scam still isn’t over. The scammer will then try to convince the victim that they were refunded too much money and need to buy gift cards to pay back the overage. This is a scam on top of a scam on top of a scam. Scamception if you will.

You should never allow anyone to have remote access to your computer. No legitimate company or agency would ever need remote access to your computer. Not only does this allow anyone to peer into your private files, but they could also plant any kind of malware into your system. If you log into your Amazon account while you’re remote sharing, the scammers will now have your Amazon login information. The same goes for your bank login. And of course, gift cards should only be for gifts and not for making any kind of payment. As we are fond of saying, gift cards have become the currency of con artists.

If you were actually due a refund from Amazon for whatever reason, it would be automatically returned to whatever card you used to make that purchase. Amazon will not call you out of the blue to tell you that you have a refund.