Greg's Corner

Cash App continues to be connected with scammers

Mobile payment service Cash App can’t seem to keep itself out of the headlines lately and those headlines continue to be about scams. Cash App is supposed to allow quick mobile payments between friends or vendors but has allowed an industry of scammers to flourish.

Cash App scams usually work in one of two ways. In the first way, a scammer will be claiming to provide some good or service if you just send them payment through Cash App. However, once the payment goes through the scammer can then block the victim on Cash App. The only way to get a refund on Cash App is if the person you sent the money to agrees to send it back. The scammers can then close out their Cash App account after cashing out.

The first Cash App scam usually leads to the second one which is a customer service scam. Cash App has no customer service number where you can reach a representative to dispute any charges. In order to contact Cash App’s customer service, you need to navigate through a rash of menus within the app and even then you probably won’t reach a real person.

So some people will do a web search for Cash App’s customer service number. Just because Cash App doesn’t have one doesn’t mean that a Google search won’t bring one up. The thing is that these phone numbers belong to scammers and not Cash App. Just about anyone can take out a search engine ad claiming to be a customer service number. Once you call one of these phony customer service numbers, the scammers will lead you through a process that will drain your Cash App account of your money.

Now, these customer service scammers aren’t even waiting for victims to call their fake customer service numbers. One victim says that she received an email that appeared to be from Cash App stating that $500 was about to be taken from her account if she didn’t call the attached number. The victim called the number and ended up losing $1600 to the scammers.

To better protect its users maybe it would benefit Cash App if they set up an official customer service phone line that was easily accessible from the app.