Tech support scams could be on the rise

Tech support scams could be on the rise

Yesterday, when we discussed phishing scams that could affect people working at home for the first time, we were remiss not to mention another scam that could be targeting new remote workers. The scam we’re referring to now is the tech support scam. This scam has been a known nuisance to home computer users for years now. This scam has also ended up costing its victims thousands of dollars apiece.

The tech support scam usually works in one of two ways. The first and most ubiquitous way is when the victim sees a pop-up on their device that tells them their device has been infected with some kind of virus or malware. The pop-up then instructs the victim to call a number that claims to be some form of official tech support for that device. Other tech support scammers will just cold call people posing as a company like Microsoft or Apple telling their victims that they have a computer virus.

In some cases, the tech support scammers will ask for remote access to your computer. With that access, they can do a number of malicious things. For example, a man in New York State was locked out of his computer by the scammers and was told to overnight cash while thinking he was paying to have his computer repaired remotely. In other cases, the scammers could inject malware into your system that logs your usernames and passwords. And in even more cases, scammers will just rummage through your computer looking for any information that they could find valuable.

As far as the pop-ups go that say you have a virus, you should always ignore them and close the window where they appear. You should only be concerned by warnings that are given to you by whatever antivirus protection you already have installed on your device. As far as phone calls go, companies like Microsoft, Apple or Google will never call you to notify you that you have a virus. While these companies do have a global reach, they’re not monitoring your computer for viruses. If you receive one of these phone calls, just hang up. Don’t even engage with these scammers as your number could be shared with other scammers if they know someone will answer.

Anytime some stranger is asking you online for money to fix your ‘virus’ problem, it’s more than likely a scam.