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  • Geebo 8:00 am on September 23, 2021 Permalink | Reply
    Tags: , , , , , , Zelle   

    Text message scams using big name companies 

    Text message scams using big name companies

    By Greg Collier

    We think it’s safe to assume that many mobile phone users would prefer to receive a text message than a phone call. Text message are just so much more convenient than stopping whatever you’re doing to take a call. Except, not every type of communication can be done through text messaging. For example, if you needed any kind of customer service, it would be painstakingly long to do that through text. That’s not even taking into account that text messages have become yet another domain where scammers thrive. Scammers love the anonymity that text messaging allows. This lets them pose as just about anyone, and lately, they’ve been posing as some of the best known companies in the country. We’ve recently read reports that say there a two text message-based scams that happening all over the country.

    The first text message scam we heard about recently is offering COVID-19-based discounts to customers of Verizon, one of the nation’s largest phone providers. Here is an example of what the text message says…

    “COVID-19 REFUND. VERIZON COMPANY is giving out $950 to all users of our Verizon service, If yes kindly text your Verizon.”

    As you can see, the text message isn’t very well written, which is a great indicator that the text message is a scam. The messages also contain a link that you shouldn’t click on as it could do untold damage to your device, or ask you for personal information you shouldn’t be sharing. Not only are scammers posing as Verizon, but they’ve also been posing as Netflix and Hulu, among other companies. As much as we’d like them to be, these companies aren’t in business by giving away money to their millions of customers.

    The other texting scam involves large national banks Chase and Bank of America. In this scam, victims have been receiving texts that say something along the lines of…

    Chase Bank Fraud. Did you attempt $5,000 Zelle-transfer? Reply yes/no/help.

    Or…

    “Bank of America fraud alert. Did you just attempt a Zelle transaction of $3,500? Please reply yes or no.”

    Most people would probably text no back to the sender. However, the senders are just scammers who are fishing for your banking information. Once someone replies to the text, it’s followed up with a phone call from a scammer posing as bank customer service. The scammers will then walk you through a process on Zelle that allows them access to your bank account. Before you know it, it’s been cleared out. What makes this scam so problematic is that banks do sometimes text their customers to let them know if there has been fraudulent activity on their account. In this case, it’s always best to call the customer service number on your debit card than responding to the text.

    A good way to protect yourself from such scams is to verify any text you receive about money with a phone call. Even if it’s from people you know because any phone number can be spoofed.

     

  • Geebo 8:00 am on September 8, 2021 Permalink | Reply
    Tags: accidental deposit, , , deposit scam, , , , , Zelle   

    There’s nothing accidental about these payments 

    There's nothing accidental about these payments

    By Greg Collier

    Last week, we posted about a scam that was affecting Venmo users. In that scam, scammers were posing as friends of the Venmo account holder and asking for money. But what do you do if a stranger sends you money that you didn’t ask for and does it through a payment app? The Better Business Bureau has issued a warning about an accidental payment scam that’s been affecting users of payment apps like Zelle, Venmo, Cash App and others.

    In what’s being called the accidental payment or accidental deposit scam, the victim receives a substantial payment from someone they don’t know. That payment is then followed up by a message from the person who sent the money, saying they sent that payment accidentally, and could you please send it back? Whatever you do at this point, do not send the money back like you would a regular payment.

    According to the BBB, the money that was sent to you was done using a stolen credit card. If you send the money back like a regular payment, you’ll be responsible for that money once it’s discovered the credit card is stolen.

    Instead, you should tell the sender to cancel the payment, which can be done on most of the popular payment apps. If they refuse or try to pressure you into sending it back, it’s more than likely a scam. Also, don’t spend the money that you receive from the scammer, or you’ll be held liable for that money.

    While many of the scammers are finding their victims randomly, others are finding them through social media. In order to prevent receiving phony payments like this, it’s best to keep your account names off of social media. While you may think it’s just a quick post between friends, it can be picked up quickly by scam artists.

     

  • Geebo 8:00 am on August 13, 2021 Permalink | Reply
    Tags: , , , , Zelle   

    Man loses half of his savings in bank impersonation scam 

    Man loses half of his savings in bank impersonation scam

    By Greg Collier

    It’s a scammer’s ‘job’ to make them appear as legitimate as possible, no matter how outlandish their request might be. That’s exactly what happened to a San Francisco man recently when scammers convinced him to transfer half of his life savings to a different bank.

    The call appeared to come from the man’s bank, which was Bank of America. The name and number appeared on his phone as being from his bank, so at the start the man didn’t have a reason not to believe it wasn’t his bank calling. The scammers told him that someone was accessing his bank account in Georgia. It’s not unheard of for banks to call their customers to warn them of fraudulent activity on their accounts. So, the man still believed he was talking to his bank. However, what happened next should have been a tip off that this was a scam call.

    The scammers told him that in order to protect his money, the man needed to transfer his money to another bank account with a different bank. He was given instructions on how to use the payment app Zelle to send his money to a Chase bank account for ‘protection’.

    Of course, the Chase account belonged to the scammers, who emptied the Chase account as soon as the man’s money landed in their account. Luckily, Bank of America was able to issue him a refund, but this is the exception rather than the norm.

    If a bank calls you, it’s not wrong to be immediately suspicious. If you think it’s not your bank calling you, politely hang up and call the bank directly using their customer service number that’s on the back of your bank card or on the bank’s website. You can even go to your local branch if that’s what you prefer. Any of those avenues will be able to tell you if there is an actual issue with your account. Also, banks will never tell you to use an app like Zelle to move money around. Zelle, and apps like it, are specifically designed to pay other people or receive payment from other people. If someone claiming to be from your bank tells you to transfer money using one of these apps, there’s a high possibility it’s a scam.

     

  • Geebo 8:11 am on August 3, 2021 Permalink | Reply
    Tags: , , , , Zelle   

    More tips on how to avoid a rental scam 

    By Greg Collier

    Since the dawn of online classifieds, the rental scam is probably only 2nd in frequency to the fake check scam. For two decades, rental scammers have been stealing the money from families looking to rent a new home. More often than not, the victims of these scams end up losing the last of their money, so not only can they not move, but they can’t pay the rent at their current residence. While we have much empathy for the victims of rental scams, it is one of the more preventable online scams.

    For example, a woman in Cincinnati recently fell victim to such a scam. She found a house for rent on Facebook Marketplace that was a two bedroom home for just $700 a month. The scammer sent the victim pictures of the home’s interior, but said they couldn’t show the home because they were out of state. The victim still filled out an application and sent a deposit and two months rent to the scammer over the payment app Zelle. In total, the victim lost over $2000.

    Currently, there are simple steps to prevent you from falling victim to this scam. The first thing you should do is a do a web search of the property’s complete address, zip code and all. This first listings in the search should bring up real estate websites Zillow and Realtor.com. Zillow can give you an idea of a more realistic rent, as scammers will almost always list the property well below market value. Realtor.com will let you know if the property is being rented by a real estate agency and their contact info. If that information doesn’t match what you’re being given, you may be dealing with a scammer. If you do a reverse image search from the listing you found, it might take you to one of these websites, meaning the pictures were stolen.

    There are also the red flags of the ‘landlord’ not being able to show the property and the payment through apps like Zelle and Cash App.

    Lastly, if you want to be absolutely sure that you’re dealing with the legitimate owner of the property, do a check with the county’s tax assessor’s website or office.

    It’s better to do a little research to avoid being scammed than acting rashly and losing your money.

     

  • Geebo 8:00 am on July 15, 2021 Permalink | Reply
    Tags: , , , Zelle   

    Bank scammer has answer for everything 

    By Greg Collier

    Payment apps like Zelle, Venmo, and Cash App are incredibly convenient. They allow us to send money to family and friends without the need for writing checks or money orders. However, what we get in convenience, we sometimes lose in security. Scammers are experts in taking advantage of the flaws in security that some of these apps have. With just a little social engineering, scammers have been known to rake in the cash by emptying the accounts of victims while the victim does most of the work for them. Not to mention that these scammers are so well practiced, they have an answer for just about everything when you try to ask questions about what they’re telling you.

    A woman from Tennessee almost feel for one of these well-crafted scams that involved her bank. She received a text that appeared to come from her bank. The text message asked if she had just made a purchase for $3500. This was followed up by a phone call from someone claiming to be a bank representative. The woman questioned if this call was actually from her bank, and the caller replied that she can verify the call by matching the phone number that called her with the customer service number of the back of her card. Of course, these number can and have been spoofed. She still wasn’t satisfied with the caller’s answer and told the caller she was going to hang up and call customer service. The caller then said that if she called customer service, she would be on hold for a long time and that he was there to help her with the problem now.

    This is where the payment app comes into play. The caller told the woman that she needed to send herself $3500 through Zelle to reverse the supposed charge. She then received an email with her Zelle activation code., The report of the incident doesn’t state it, but it most of these cases, the caller will then ask for the activation code, so they can hijack your Zelle account. Since most Zelle accounts are linked to bank accounts, this could have disastrous effects.

    Thankfully, the woman decided to go to a local branch of her bank before she sent any money.

    If you receive one of these calls purporting to be from your bank, politely end the call. First, you should check your bank statement online or through the bank’s app to see if any fraudulent charges have been made. Even if no fraudulent charges appear, call your bank’s customer service number from the back of your debit or credit card. Don’t do a web search for the customer service number, as these can often be scams themselves. But speak with the bank to make sure your account has not been misused. However, the best thing you can do is what this woman did and go to your bank’s local branch. They’ll be able to verify any fraudulent activity on your account in person.

     

  • Geebo 8:00 am on May 14, 2021 Permalink | Reply
    Tags: , , , , , , Zelle   

    Rental scammer takes advantage of pandemic victims 

    Rental scammer takes advantage of pandemic victims

    By Greg Collier

    As we’ve said in the past, the rental scam is probably the most common online scam. It has several variations, but they all result in the same thing, the victim pays for a home rental. More often than not, these scammers are from overseas, however, since the start of the pandemic in March 2020, we’ve seen more and more domestic scammers getting involved with rental scams. One of those scammers was recently arrested after taking advantage of desperate families for over six months.

    The 38-year-old Florida woman was said to have placed ads for rental properties on both Craigslist and Facebook Marketplace. As with most rental scams, she allegedly copied ads from legitimate real estate listings and posted them online with her contact information. She is said to have collected deposits from over 20 victims who were desperate to find housing during the pandemic. Her victims ranged in age from 20 to 71. After she received the payments through a payment app she would then ignore and block her victims. Currently, she’s believed to have swindled over $20,000 from her victims.

    Rental scammers are always looking for victims who are in vulnerable situations such as needing immediate housing. This way, the scammers know they can catch their victims off-guard and get them to make mental mistakes that would benefit the scammer. These include sending money through payment apps like Zelle and Cash App. Victims who pay through these apps can be easily blocked by scammers after the victim loses their money.

    Even if you find yourself in a desperate housing situation, it always pays to research the property in question. If the property is actually for rent, the county’s tax assessor office or website will be able to tell you who actually owns the property. If the name doesn’t match the person or organization claiming to rent the property, it’s more than likely a scam.

     

  • Geebo 8:07 am on May 4, 2021 Permalink | Reply
    Tags: , , , , Zelle   

    Anybody can fall for a scam 

    Anybody can fall for a scam

    By Greg Collier

    Every once in a while after we post a story about the latest scam, we’ll get a comment from someone claiming that they would never fall for that scam. You’re probably right. You may not fall for that scam, but be assured there is a scam out there with your name on it. As we like to remind our readers, scams find victims from every socioeconomic status and every level of education. We’ve posted stories where scam victims held a PhD or were the CEO of a successful company. Now, imagine if it was your job to educate others about scams. Would you still think you’re scam-proof?

    This exactly what happened to an employee of the Metro Atlanta’s Better Business Bureau. The subject of our story is a Community Engagement Executive. She received a spoofed call that appeared to come from her bank. The caller claimed to be from her bank’s fraud department. They asked her about a small charge on her account that could be fraudulent, and there was actually a small charge on her account that she did not make. The caller also had the last four digits of her debit card which added legitimacy to the caller. However, the caller asked the BBB employee to verify her name and email address as well as getting her to answer her security question. With this information, the scammer was able to lock the woman out of her own bank account before taking $4,000 through the Zelle app. Luckily, she was able to work with the bank to get her money back, but that’s more the exception than the rule.

    Scammers are always evolving. If they’re not coming up with a brand-new scam, they’re tweaking old scams to fit new circumstances. No one person can possibly know every scam that’s going on today. The general public only finds about new scams after victims who were taken in the scam come forward. Since many don’t come forward out of embarrassment, it’s safe to assume there are scams out there that we have yet to hear about. To be so confident to think that you could never be taken in a scam is to let your guard down due to hubris. That’s when you leave yourself wide open for a scam.

     

  • Geebo 9:00 am on November 18, 2020 Permalink | Reply
    Tags: , , , , Zelle   

    Even upscale sites can have scams 

    Even upscale sites can have scams

    There are a handful of marketplace websites that only deal in high-end goods. We’re talking about brands like Louis Vuitton, Michael Kors, Coach, and Chanel among others. Many singles items from these brands can cost you a few thousand dollars even if the item is pre-owned. You might think that such a posh marketplace may be free of scams but you’d be mistaken.

    Recently in Ohio, a woman found a purse for sale on one of these marketplaces that she wished to purchase. The listing said to text the seller. The seller texted the woman back telling her to send $375 through the Zelle payment app. As you can probably surmise, the woman never received the purse and the seller made off with the money.

    In the platform’s defense, this is not how payments are supposed to work. These high-end marketplaces work almost like eBay. You make the payment through the platform itself rather than to the seller directly. This way, there are certain protections afforded to the buyer if the item is not delivered. If a seller directs you to make payment off of the platform, it’s almost guaranteed to be a scam.

    Also, for the marketplace and the items they sell, $375 sounds like an amazing deal for the items that are sold there. If an item online is being sold for well below market value it’s possible that it’s either counterfeit or it doesn’t exist at all.

    Speaking of counterfeits, that’s another danger you have to worry about when dealing with high-end goods like these. There are probably more fakes than the real deal online. These counterfeits have been known to fund organized crime or sweatshops that use child labor.

    If the seller is used to dealing with luxury items, they should have the receipt from the original purchase. Ask to see it. While it’s not a perfect way to prevent being ripped off, it does go a long way.

     

  • Geebo 8:00 am on October 31, 2019 Permalink | Reply
    Tags: , , , Zelle   

    Payment app used by major banks targeted in scam 

    Payment app used by major banks targeted in scam

    Zelle is a payment app much like Venmo or the Cash App except that it’s tied directly to your bank account. The Zelle service is offered by major banks like Bank of America, Chase, and Fifth-Third among others. With Venmo and other apps, scammers can only drain your account of whatever amount you put in it. With Zelle, scammers now have the potential to drain your entire bank account and you don’t even have to use the Zelle app for it to happen.

    The scam starts out with a phone call where the scammers pose as your bank including using a spoofed phone number. They say that there is some suspicious activity with your account and that they need your login information in order to verify your identity. The scammers then use this information to lock you out of your own online account. They then activate the Zelle app under your account and transfer the money to Zelle accounts that were opened on burner phones. To the bank, it appears like you’ve made the changes to your account and used the Zelle app to make payments. Zelle itself uses two-factor authentication to try to prevent scams but if the user gives out their information to scammers there’s basically nothing Zelle can do.

    [youtube https://www.youtube.com/watch?v=J9cb9YKS1N0%5D

    To better prevent this from happening to you it is recommended that you either activate the Zelle app through your bank or have the bank turn it off. If you receive a call from someone saying they’re from your bank, they will always have your account information and won’t need to ask for it. Even if you believe the call is from your bank it’s always better to call the bank back at their customer service number listed on the back of your card or in the bank’s mobile app.

     

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