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  Geebo 8:00 am on May 11, 2022 Permalink | Reply
  Tags: puppy scam ( 37 ), Scams ( 1,435 ), Zelle   

  Zelle now used in puppy scams 

  

  By Greg Collier

  Online puppy scams are probably one of the more heartbreaking scams out there. Victims end up paying hundreds or thousands of dollars for a puppy that doesn’t even exist.

  Typically, scammers will set up a website that makes it appear as if they’re breeders of purebred puppies. These websites are filled with pictures of puppies that are stolen from various places on the internet. The puppies on these websites are usually advertised at well below market value prices. After the victim sends money to the scammers, thinking they’ve bought a puppy, the scammers will start asking for more money disguised as expenses. Sometimes the scammer will say they need the money for a special shipping crate for the puppy. Other times it will be for taxes or insurance. But in all cases, the victim never receives a puppy, and they’ve lost a substantial amount of money.

  This recently happened to a couple from San Jose, California. They found a website that specialized in Pomeranians. They thought they were buying the puppy for $600 from a breeder in Texas. After they made their first payment, they were then asked for an additional payment of $1400, so the puppy wouldn’t have to spend two weeks in quarantine. The couple paid that fee as well. The scammers came back for a third time asking for $1300. That’s when they realized they were being scammed.

  One of the alleged scammers has been arrested. What we found most interesting about this scam is that the scammer is accused of opening multiple Zelle accounts through multiple banks. This was said to be the way the scammer collected the money from their victims. As has been previously mentioned, since Zelle offers little protection to its users, it’s become the payment method of choice for scammers. Once scammers get their money from their victims on Zelle, they can block the victim, and close the account. This leaves victims with little to no recourse.

  As we like to remind our readers, Zelle is only supposed to be used between friends and family as an easy method of payment. It shouldn’t be used for major purchases like a puppy.

  And as far as puppy scams go, never buy a puppy sight unseen. Also, try to shop local from a licensed breeder. And as always, we recommend considering adopting a puppy from your local shelter instead. This can often be done with minimal or no cost. Some shelters even have waiting lists you can sign up for if you’re looking for a certain breed.

   

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  Geebo 8:00 am on May 2, 2022 Permalink | Reply
  Tags: Scams ( 1,435 ), shut off scam ( 18 ), utility scam ( 32 ), Zelle   

  Why is Zelle being used in a shut-off scam important? 

  

  A few months ago, we published a blog post entitled ‘Will Zelle replace gift cards in online scams?‘ In that post, we wondered if the payment app Zelle would become the new currency of scams, replacing the old standard of gift cards. The reason we wondered this was not just because of the increased use of Zelle by scammers, but also because of the limited protection Zelle offers its users.

  Typically, when we post about a Zelle-related scam, it’s because a scammer used Zelle to empty a victim’s account while posing as their bank’s fraud department. You can read more about that scam here. However, we’re seeing Zelle being used more and more in other scams, where traditionally the scammers would demand payment in gift cards.

  For example, the shut-off scam is one that’s becoming increasingly popular among scammers. This is where a scammer will pose as a victim’s power company and threaten the victim over the phone with termination of service unless they make an immediate payment. Previously, these scammers would make the victim’s pay in gift cards, then Bitcoin ATMs became a popular avenue.

  Recently, a mother from Ohio fell victim to the shut-off scam. Instead of the scammer asking for payment in gift cards, they asked the victim to make a payment through Zelle. But the scammers didn’t get her to make just one payment. They got her to make four payments during one phone call.

  At first, they told her the Zelle payment didn’t go through, it did. Then they told her that Zelle only accepts whole dollar amounts and got her to make a second payment. She was then told to use a code when making the payment. Again, they told her the payment didn’t go through when it had. Lastly, they informed her that the code must have been entered wrong and instructed her to enter the code in all caps, marking the fourth payment. By this time, her account was drained.

  In previous instances like this, many of the banks that offer Zelle, throw up their hands and say that since the victim authorized the payment, it’s out of their hands. The consortium of banks who own Zelle could easily offer better protections for Zelle users, but choose not to.

  Much like other payment apps such as Cash App and Venmo, Zelle is only supposed to be used between friends and family. Unless you know someone personally, you shouldn’t pay them through Zelle. No legitimate company will ever ask you to pay bills through Zelle. Also, please keep in mind that no power company is going to threaten you over the phone with a termination of service. Instead, you would receive a warning in the mail before the service is turned off.

   
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  Geebo 8:00 am on April 28, 2022 Permalink | Reply
  Tags: bank scam ( 74 ), customer service ( 51 ), Scams ( 1,435 ), Zelle   

  Is Zelle deflecting blame for role in scams? 

  

  By Greg Collier

  The Zelle scam has been grabbing headlines since at least last October. In that time, the seven banks that own Zelle have done little to prevent scammers from using their platform to steal from their customers. It seems the only way victims can ever get their money back is by contacting their local media. This should not be the way for customers to resolve issues over an app that is obviously plagued with security issues. Recently, a representative from Zelle gave a comment to the media that seems to sum up their ongoing stance on the scam.

  But before we get into the nitty-gritty, Zelle is a payment app that is owned by seven of some of the biggest banks in the country. Zelle is supposed to only be used between friends for things like settling a restaurant bill. Instead, scammers have used it as a virtual open door into the customer’s bank account, where the scammer can just walk in and take what they want.

  Typically, the scam works like this. You get a text message that appears to come from your bank. The text message asks if you’ve recently made a large purchase or payment. You’re then asked to reply either yes or no to the text message. When you reply to the text message, your reply will be followed up with a phone call from scammers posing as your bank’s fraud department. The scammers will walk you through a process on the Zelle app that the scammers say will protect your account from any fraudulent activity. What’s really going on is the scammers are instructing you on how to put your money in the scammer’s account.

  As we previously mentioned, the only way victims have been able to get any kind of restitution is by contacting their local media. Once the victim is featured in a news story, it’s usually just a matter of time before the bank returns their money.

  This recently happened in the Denver-area. A victim there lost $3,000 to the scam, but had her money returned by her bank once she appeared on the local news. It’s in this story where Zelle gives a comment that basically sums up their largely inactive stance on the matter.

  In a statement to Contact Denver7, the operator of Zelle wrote, “Zelle does not hold the funds. We provide messaging between financial institutions.”

  I think it goes without saying that this isn’t the correct attitude to take.

  Zelle has claimed that they have published tips on the app to help avoid scams, but that doesn’t appear to be enough since the scam keeps finding victims. It also doesn’t help that Zelle offers little in the way of protections if it’s used in a fraudulent manner. Since Zelle is owned by seven different banks, it gives the illusion of protection, whether that’s warranted or not.

  If Zelle and its owners want to encourage users to use their app, staying silent while their customers lose money isn’t the way to go about it.

  If you receive a phone call from someone claiming to be from your bank, politely end the call and call your bank’s customer service department back at the correct customer service number. The number can usually be found on the back of your debit card or on the bank’s website.

   
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  Geebo 8:00 am on April 25, 2022 Permalink | Reply
  Tags: check scam ( 80 ), college ( 17 ), fake check ( 49 ), job scam ( 82 ), paypal ( 12 ), Scams ( 1,435 ), Zelle   

  Job scam hits college student hard 

  

  By Greg Collier

  When we think of scam victims, we tend to think of the elderly. However, a very close second to the elderly are college-aged adults. While the former has a wealth of life experience, they may not be savvy with modern tech. Meanwhile, the latter typically tend to have little life experience to draw on to help protect hem from scams. It may even be that since they were raised with the technology, that could make them even more susceptible to scams.

  For example, a college student from Florida was looking to supplement his income while taking classes. He received an email from someone who was using an email address issued by his college. If you’re not a student or faculty member of said school, then it is almost impossible to get access to one of the school’s email addresses.

  The job was said to pay $500 a week and would have the student helping out foster homes and orphanages in the area. The employer sent the student a check for $4500. The student was instructed to print out the check before making a mobile deposit of the check. He was told to keep $500 for himself, while sending the rest of the money to other employees of the company through PayPal and Zelle.

  It wasn’t too long before the student’s bank contacted him to let him know the check was a fake. The student texted his supposed boss, who sent him another check and told him to deposit that one too. That check was recognized by the bank as also being fake and denied the deposit. The bank even informed the student that he would be responsible for the overages in his account.

  If you know someone in your family who is about to head off to college or has just started college, please let them know about this scam. Let them know that no legitimate employer will ever ask them to use their own bank account for business purposes. Even in today’s marketplace with non-traditional employers, they will never ask you to deposit anything in your bank account to pay someone else. If they do, they’re not a legitimate employer.

   
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  Geebo 8:00 am on April 22, 2022 Permalink | Reply
  Tags: Cash App ( 42 ), cash flipping ( 8 ), money-flipping ( 4 ), Scams ( 1,435 ), venmo ( 29 ), Zelle   

  Cash flipping scam not confined to one app 

  

  By Greg Collier

  We’ve discussed cash flipping scams in the past. They are mostly associated with the payment app Cash App. Cash App has giveaways on Fridays that they call #CashAppFridays. If you follow that hashtag on Twitter or Instagram, you could be eligible for a cash prize from Cash App. This has led to a number of scammers who have hijacked the hashtag to commit the cash, or money, flipping scam.

  The scammers try to convince their victims that they’ll give the victims a lot of money in exchange for a little money. For example, a scammer may promise victims $500 if the victims send the scammers $50 through Cash App. Once the victim sends the money through Cash App, the scammer blocks the victim and keeps their money. Cash App policies have been said to give little recourse to victims in scams like this. Payments can often only be refunded if the person who receives the payment cancels the transaction.

  More recently, the cash flipping scam has migrated from Cash App and onto other payment apps such as Venmo and Zelle. A Sheriff’s Office in South Carolina has recently warned residents there that the scam was finding victims. The Sheriff even said that it’s almost impossible to recover your money once it’s sent to a scammer, since transfers are made instantly, making it incredibly difficult to find the scammer.

  As we always say, cash flipping is not a real thing. You wouldn’t give money to a stranger on the street who promised to invest it. So, why would you give it to a stranger on social media? It’s understandable that people in dire financial straits may be desperate enough to do anything to keep their heads above water. However, there is no true way to get rich quick, and if someone tries, they could find themselves in deeper financial trouble than before.

  https://youtu.be/owhLdGXeNWg

   
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  Geebo 8:00 am on April 18, 2022 Permalink | Reply
  Tags: authorization code ( 7 ), bank fraud ( 27 ), bank scam ( 74 ), Scams ( 1,435 ), verification code ( 6 ), Zelle   

  Is the Zelle scam getting more sophisticated? 

  

  By Greg Collier

  Previously, we have said that scams are almost like living organisms. They’re constantly evolving and changing as people start catching on to the original scam. However, a scam can bed tweaked just enough to find a whole new generation of victims. One of those scams that has evolved quickly in a short time is the Zelle scam.

  For those who may not know, Zelle is a payment app that works along the same lines as Venmo. The main difference between Zelle and Venmo is Zelle is co-owned by some of the country’s largest banks. Many of these banks’ apps have Zelle already built-in. For about the past six months, the Zelle scam has been one of the most reported scams in America.

  The Zelle scam starts when you get a text message that appears to come from your bank. The text message asks if you’ve recently made a large purchase or payment. You’re then asked to reply either yes or no to the text message. When you reply to the text message, your reply will be followed up with a phone call from scammers posing as your bank’s fraud department. The scammers will walk you through a process on the Zelle app that the scammers say will protect your account from any fraudulent activity. What’s really going on is the scammers are instructing you on how to put your money in the scammer’s account.

  In the Salt Lake City-area of Utah, a new variation of this scam has been reported. In it, the scammers skip the text message and go straight to the phone call. A bank customer will be told they’re speaking with their bank’s fraud department and fraudulent activity has been spotted on the customer’s account. The scammers will even tell the customer their last few bank transactions. A made up transaction is added to that list to make it seem like there’s been a fraudulent charge to the customer’s account.

  At this point, the scammers will ask the customer if they want to sign up for a fraud notification service. If the customer says yes, they’ll be texted a security code. The scammers will then ask for that code to supposedly verify that they have the right phone number. The code is actually an authorization code to change the customer’s password. Once the scammers have the code, they lock the customer out of their own account and start transferring the funds to another account through Zelle. Since the Zelle app doesn’t have the same protections as something like a credit card, it has become increasingly difficult for scam victims to recover their lost money.

  If you receive a phone call from someone claiming to be from your bank, politely end the call and call your bank’s customer service department back at the correct customer service number. The number can usually be found on the back of your debit card or on the bank’s website. Don’t just do a Google search for the bank’s number, as that could lead you to an entirely different fake customer service department.

  Lastly, if you receive a text message or email with any kind of security code on it, do not give it to anyone. These codes are mostly used for password recovery or resetting a password. If you give the code to someone you don’t know, they could have access to your most sensitive accounts.

  Alvaro Urbaez (@urbaez22) is discussing. Toggle Comments

   
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    Alvaro Urbaez (@urbaez22) 8:59 am on April 20, 2022 Permalink

    I fell in another variation. I call it as the third party payment, and is very often in criptocurrencies portals like Binance or Coinbase.. Some one offers for your coins, but the payment via Zelle is sent by a third person, you verify the addition of the money to your account, so you release the coins; a few hours later, the owner of the other account (the third person) files a claim on their bank telling them they didn’t perform that payment; the bank will retain the funds on your account, and eventually will debit them in order to return them to that third person. So, you lose your money, and the scammer goes away with it, and the bank won’t even allow you to file a claim on that.. It happened to me with Bank of America. They have a serius security breach on that matter, and the responsible for the exploit was me, and like me there are lots of people affected..

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  Geebo 8:00 am on April 5, 2022 Permalink | Reply
  Tags: bank fraud ( 27 ), bank scam ( 74 ), customer service ( 51 ), Scams ( 1,435 ), Zelle   

  Is this the only way for Zelle scam victims to get their money back? 

  

  By Greg Collier

  The Zelle scam has been garnering headlines since at least last October and shows no signs of relenting. If this is the first you’re hearing about the Zelle scam, this is the scam where bad actors get you to transfer money through the Zelle app to the scammers under the guise of protecting your bank account.

  To further clarify, the way the scam works is the scammer will send you a text message that appears to come from your bank. The text message asks if you recently made a large purchase or transfer. You’re asked to reply YES or NO to the text message. If you reply to the text message, you’ll receive a call from the scammer posing as your bank’s fraud department. The scammer will tell you that to protect your money, it needs to be moved through Zelle. What the scammer is really doing is walking you through the directions on how to move your money from your account to the scammer’s account. The scam has become so prevalent that some scammers are even taunting their victims after taking their money.

  The banks who co-own Zelle have been inconsistent with whom they deem worthy enough to receive a refund. In the majority of instances, the banks tell scam victims since the victims authorized the transactions, the victims are out of luck. The Zelle platform offers little in the way of consumer protection.

  Those who do receive refunds from their banks seem to be those who go to their local media with their stories. It appears the banks are responding to bad press rather than customer concern. While the scammers are ultimately to blame for victims losing their money, there comes a time when a platform has to step up to protect their customers. So far, all that Zelle seems to be doing to protect its users is to wag their finger at the victims who have lost money through their app. How much bad press will it take before Zelle’s owners start implementing precautions to prevent these scams?

  If your bank uses Zelle, there are a few ways to protect yourself from this scam. The first is to not respond to text messages that appear to come from your bank. If there is an issue with your account, you’re always better off calling the customer service number on the back of your debit card. You can also visit your bank’s local branch during business hours. The best way to protect yourself is to keep in mind that payment apps like Zelle are only supposed to be used with people you know. If someone says you need to use one of these apps to protect your money, they’re more than likely a scammer.

   
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  Geebo 9:00 am on February 25, 2022 Permalink | Reply
  Tags: Cash App ( 42 ), Chicago ( 5 ), ComEd, payment app ( 18 ), Scams ( 1,435 ), shut off scam ( 18 ), utility scam ( 32 ), venmo ( 29 ), Zelle   

  Utility scammers move to payment apps 

  

  By Greg Collier

  Winter in the Midwest is an opportune time for utility scammers to find new victims. Power company ComEd, which serves the greater Chicago area, has reported that shut-off scams have increased by 150% and have claimed $27,000 from customers in just one month. No one who lives in the Midwest wants to face the possibility of losing their power during a cold Winter. These factors can create a perfect storm of fear that scammers are ready to take advantage of.

  The shut-off scam is exactly what it sounds like. Scammers will call up their victims while posing as the local electricity provider. The victims will be told they’re behind on their electricity bill and their service is about to be shut off in a matter of minutes. The scammers then demand an immediate payment to prevent the victim’s service from being terminated. Previously, scammers would get their victims to pay in gift cards, pre-paid debit cards, and, in some instances, cryptocurrency such as Bitcoin. But now, scammers are moving to a different method for extracting money from their victims.

  According to the Better Business Bureau, shut-off scammers are using payment apps such as Venmo, Cash App, and Zelle, which makes sense in a strange way. With gift cards and cryptocurrency, scammers have to direct their victims to physical locations to complete the transaction. With payment apps, scammers can get the money almost immediately with minimal effort. It also helps the scammers that they can block the victim on these apps once they receive the payment. These apps also do not have a lot of customer protection once a user has been scammed.

  As always, no utility company will threaten you with termination over the phone. If you were to get behind in your bill, you would receive a written warning in the mail before any termination of service would happen. Also, please keep in mind that payment apps like Venmo, Cash App, and Zelle are only supposed to be used with people you know personally. Anyone else who asks for payment through these apps just may be trying to scam you.

   
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  Geebo 9:00 am on February 21, 2022 Permalink | Reply
  Tags: bank scam ( 74 ), customer service ( 51 ), customer support ( 23 ), impersonation scam ( 160 ), Scams ( 1,435 ), Wells Fargo ( 11 ), Zelle   

  Even sending money to yourself through Zelle is a scam 

  

  By Greg Collier

  Before we get started with today’s blog post, we wanted to share this article from The Guardian about why we shouldn’t blame the victims of scams. Please keep in mind that anyone could fall for a scam, and it doesn’t help to mock those that do.

  In today’s post, we’re going to discuss a scam that we’ve been focusing on a lot lately. Once again, the Zelle scam has turned up in the headlines again. For those who may not know, Zelle is a payment app that is co-owned by a number of high-profile banks. Since at least Fall of last year, scammers have been using Zelle in a customer service impersonation scam to get their victims to empty their bank accounts.

  The way the scam works is the scammer will send you a text message that appears to come from your bank. The text message asks if you recently made a large purchase or transfer. You’re asked to reply YES or NO to the text message. If you reply to the text message, you’ll receive a call from the scammer posing as your bank’s fraud department. The scammer will tell you that to protect your money, it needs to be moved through Zelle. What the scammer is really doing is walking you through the directions on how to move your money from your account to the scammer’s account.

  Recently, another level to this scam has been added. A number of Wells Fargo customers have reported falling for the Zelle scam. However, in the latest instances, the scammers had their victims open Zelle accounts in the victims’ names before transferring the money. This lends an appearance of legitimacy to the scam, since the account is in the customer’s name. Unfortunately, that doesn’t stop the scammers from taking the money sent to the new Zelle account.

  Since Zelle is co-owned by some of the nation’s leading banks, many consumers think that there is some form of protection against scams, but that is not the case. Victims of the Zelle scam rarely ever recover their money.

  There are a few ways to protect yourself from this scam. The first is to not respond to text messages that appear to come from your bank. If there is an issue with your account, you’re always better off calling the customer service number on the back of your debit card. You can also visit your bank’s local branch during business hours. The best way to protect yourself is to keep in mind that payment apps like Zelle, Venmo, and Cash App, are only supposed to be used with people you know. If someone says you need to use one of these apps to protect your money, they’re more than likely trying to rip you off.

   
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  Geebo 9:00 am on February 4, 2022 Permalink | Reply
  Tags: bank scam ( 74 ), charlotte ( 3 ), north carolina ( 15 ), Scams ( 1,435 ), text messaging ( 37 ), text scam ( 26 ), Zelle   

  Zelle scam shows no signs of stopping 

  

  By Greg Collier

  It’s been a few weeks since we last talked about the ongoing scams taking place through the Zelle banking app. If this is the first you’re hearing about it, these scams have been going on since at least this past fall. It starts when you get a text message that appears to come from your bank. The text message asks if you’ve recently made a large purchase or payment. You’re then asked to reply either yes or no to the text message. When you reply to the text message, your reply will be followed up with a phone call from scammers posing as your bank’s fraud department. The scammers will walk you through a process on the Zelle app that the scammers say will protect your account from any fraudulent activity. What’s really going on is the scammers are instructing you on how to put your money in the scammer’s account.

  The city of Charlotte, North Carolina, recently saw a dramatic increase in this scam. At least eight victims contacted the local ABC News affiliate saying they had been scammed through Zelle. Now, that may not seem like a lot of people being scammed, but you have to keep a couple of things in mind. The first is that not everyone who is scammed comes forward. Many people are too embarrassed to come forward after being scammed. This is why no one should ever be criticized for falling for one of these scams. The other thing is, scammers only need to find a handful of victims to make the scam profitable.

  For example, one of the victims who came forward in Charlotte said they lost $3500 to the scammers. Let’s just say that each of the victims lost a comparable amount. That’s $28,000 that a scammer potentially made in two weeks.

  If you receive a text message from your bank asking about a transaction, do not reply to it. Instead, call your bank’s customer service number on the back of your debit card or on the bank’s website. If you’ve lost money to this scam, it’s recommended that you file a police report right away before contacting your bank. This is not a guarantee you’ll get your money back, but in some instances it has helped. Lastly, if you use Zelle, think about opening a separate account with your bank that only has a small amount in it for Zelle transactions. That way if a scammer does get access to your Zelle the loss will be at a minimum.