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  • Geebo 8:00 am on October 28, 2024 Permalink | Reply
    Tags: , , dumpsters, home remodeling, , , Zelle   

    Even a Dumpster Can Become a Tool for Fraud 

    Even a Dumpster Can Become a Tool for Fraud

    By Greg Collier

    In San Antonio, Texas, a new scam is taking shape, one that initially seems harmless but has serious financial consequences for unsuspecting consumers and businesses. The scheme revolves around something as seemingly innocuous as a dumpster rental. A service most people associate with home improvement, not fraud. Yet, this scam reveals how even the most mundane services can become avenues for financial deception.

    The scam preys on homeowners looking for affordable solutions for remodeling or debris removal. Online platforms like Facebook Marketplace or Nextdoor provide the setting, where criminals advertise low-cost dumpster rentals. Eager to secure a good deal, homeowners send payments through apps like Venmo, Zelle, or Cash App, unaware that the transaction is part of a more elaborate scam.

    The scammer, posing as a legitimate business, orders the dumpster from an actual rental company using stolen credit card information. When the company delivers the dumpster, the homeowner assumes everything is in order. This act of delivery adds a deceptive layer of trust, leading many victims to believe they are dealing with a legitimate service.

    The fraud doesn’t end with the dumpster’s arrival. Soon, the dumpster rental company realizes the payment it received through the stolen card has been reversed, leaving the business without compensation. Banks recover the funds for the cardholder, and the business is left holding the loss.

    The homeowner, who believed they had paid for the service, now faces the possibility of additional charges. They may either need to cover the unpaid balance to avoid further issues or deal with an unexpected dispute over the service they received.

    This scam highlights how criminals can weaponize ordinary services. A dumpster, often seen as just a tool for home projects, becomes an anchor for fraudulent activity, pulling multiple victims into the deception. The scam touches every link in the chain: the person whose card is stolen, the business losing revenue, and the homeowner who is left with a service that wasn’t properly paid for.

    What makes this scam particularly deceptive is the ease with which it unfolds. Payment apps like Venmo or Zelle allow quick transfers, and the physical delivery of the dumpster creates a convincing facade of legitimacy. Once the service is delivered, it becomes more challenging for victims to recognize the fraud in time to act. The scenario demonstrates how criminals adapt familiar tools, whether it’s a payment app or a dumpster, into schemes that are difficult to detect and resolve.

    Homeowners are advised to thoroughly verify the legitimacy of any service before making a payment, while companies must remain alert to suspicious transactions that could signal fraudulent behavior. Something as routine as a dumpster rental can become the core of an elaborate scam.

    As both individuals and businesses adapt to these emerging threats, proactive measures can help limit the damage caused by schemes that use everyday services as a vehicle for fraud.

     

  • Geebo 8:01 am on August 15, 2024 Permalink | Reply
    Tags: , , , Zelle   

    Zelle wouldn’t help until the media got involved 

    By Greg Collier

    When digital payments are becoming the norm, it’s easy to assume that services like Zelle offer the same protections as credit cards. But one Tucson resident learned the hard way that this isn’t always the case.

    It all started with a text message from a recruiter claiming to represent a prominent international technology company. The offer seemed legitimate, with a formal interview conducted via text. But there was a catch. The jobseeker was asked to send $950 for remote work equipment. Trusting the process, he transferred the money through Zelle, expecting to start his new job soon after.

    However, as the days passed, it became clear that the job wasn’t real. He had fallen victim to a scam, losing nearly a thousand dollars in the process.

    Realizing he had been scammed, the man contacted his bank, hoping they could help him reverse the transaction. To his dismay, the bank declined his request. Their reasoning? The payment had been authorized, meaning it was processed exactly as he intended. Because he had willingly sent the money through Zelle, they claimed there was nothing they could do.

    Feeling frustrated and out of options, the man decided to reach out to a local news station. He shared his story, hoping that public attention might help his case. The news team took up the challenge and contacted the bank on his behalf, pushing for a resolution.

    The involvement of the media made a difference. After further review, the bank reconsidered its position. They reversed the transaction and credited the man’s account with the full $950 he had lost.

    To protect yourself, always be wary of any situation that involves sending money to someone you don’t personally know. If something feels off, trust your instincts. And if you find yourself in a similar situation, remember that persistence, and sometimes public attention, can be key to resolving the issue.

    This story underscores a troubling reality. It shouldn’t take the involvement of the media or public pressure to get Zelle or a bank to take action in cases of fraud. Digital payment services should prioritize protecting their users and have mechanisms in place to address scams swiftly and fairly. While this Tucson man was fortunate to recover his funds, it’s a reminder that more robust consumer protections are needed to ensure that others don’t have to fight so hard to reclaim what was wrongfully taken from them.

     

  • Geebo 8:00 am on July 24, 2024 Permalink | Reply
    Tags: , , , , Zelle   

    Zelle scams hit seniors the hardest 

    Zelle scams hit seniors the hardest

    By Greg Collier

    For nearly two years, Zelle-related scams have persisted, affecting countless users who rely on this popular peer-to-peer payment app. Despite its widespread adoption and backing by major banks, the platform has become a fertile ground for fraudsters, exploiting vulnerabilities and leaving victims with little recourse. As the financial toll mounts, concerns about the app’s security and consumer protection measures continue to grow.

    A senior citizen living in Western Pennsylvania, with a disability and on a fixed income, was recently swindled out of over $1,400 through unauthorized transactions on Zelle, a cash app backed by America’s largest banks. As his financial stability is threatened, he echoes a sentiment that many fraud victims share, accountability should not fall on the victim.

    The issue of digital payment fraud has caught the attention of Congress as Americans report losing a staggering $10 billion through Zelle fraud in 2023 alone. One senator has described Zelle as the “dirty little secret” of American banks.

    The victim shared his frustration, revealing his bank statements and detailing the five unauthorized Zelle transactions from May. These transactions, ranging from $95 to $639, were debited from his account without his consent. For him, who relies on a fixed monthly income from Social Security Disability, losing over $1,400 is devastating.

    Despite disputing these transactions twice with his bank, he was told they were valid. His former bank insists he is liable for the transactions, and the amount has been sent to collections. This burden is nearly as much as his entire monthly disability check.

    Zelle, operated by the nation’s seven largest banks, is the most used peer-to-peer payment app, with transactions that are fast and, unfortunately for victims like him, permanent. Some lawmakers have criticized the banks for not doing enough to protect consumers.

    When approached about this case, the bank declined to comment on individual accounts but reiterated their efforts to educate customers on avoiding fraud. Their recommendations included only using Zelle for trusted contacts and safeguarding account login information.

    The issue highlights a critical need for better consumer protections in digital finance, especially for vulnerable individuals like this victim. As Congress and federal agencies scrutinize these practices, victims hope for accountability and change in the system that has left them unprotected.

     

  • Geebo 8:00 am on May 23, 2024 Permalink | Reply
    Tags: , , , , Zelle   

    Fake job offers targeting college students 

    By Greg Collier

    In the heart of North Carolina, a college student’s promising summer opportunity turned into a financial nightmare. The student, nearing the completion of her junior year at North Carolina A&T, received what seemed to be a golden opportunity via email. She was offered a paid research position with a weekly salary of $450. The email appeared legitimate, even mentioning a real professor’s name and containing the university’s logo, which made the offer seem trustworthy.

    Despite her attempts to verify the legitimacy of the opportunity, the student fell victim to an elaborate scam. After being “hired,” she received a check for $2,400, purportedly for office supplies necessary for the remote research role. Following instructions, she deposited the check and transferred the money through the payment app Zelle to a supposed sales representative who would provide the supplies. It wasn’t until her bank notified her that the check was fake that she realized she had been swindled. Now, she faces a $2,400 debt to the bank, with no recourse to recover the funds.

    This incident highlights a recurring issue that continues to affect students not only at North Carolina A&T but across the nation. The scam, which impersonates faculty members and advertises too-good-to-be-true job offers, preys on students’ aspirations and financial vulnerabilities.

    To protect against such scams, there are several key warning signs to watch for.

    Genuine job opportunities typically require a formal application process, including interviews. Be wary of offers that come out of the blue, especially if they promise high pay with minimal effort.

    Scrutinize the sender’s email address. In the student’s case, the scammer used a generic email provider rather than an official university address ending in .edu. This is a significant red flag.

    If a job offer involves sending money to a third party or purchasing supplies upfront, it’s likely a scam. Legitimate employers provide the necessary resources directly or reimburse expenses through official channels.

    Scammers often create a sense of urgency, pushing targets to act quickly without due diligence. Take your time to verify any offer thoroughly before committing.

    Students should also be aware of resources available to them for verifying job offers. Universities often provide career services that can help students validate employment opportunities. Additionally, students can report suspicious job offers to their university’s IT department or the Better Business Bureau.

     

  • Geebo 8:00 am on March 14, 2024 Permalink | Reply
    Tags: , , , , Zelle   

    Bank accuses another Zelle scam victim of being a scammer 

    Bank accuses another Zelle scam victim of being a scammer

    By Greg Collier

    A Houston, Texas single mother was recently ensnared by a string of fraudulent transactions conducted via the personal payment app Zelle.

    On December 26, the day after Christmas, the victim received an alert notifying her that an unknown recipient had been added to her Zelle account. Alarmingly, $1,000 had already been withdrawn without her authorization. Thankfully, Chase Bank recognized the fraudulent activity and promptly refunded the money.

    Then in January, the fraudulent transactions started again. In a relentless spree spanning three days, the scam artists persistently hacked into the victim’s Zelle account. They succeeded in withdrawing $1,500 initially, followed by $5,400, and then an additional $1,000, culminating in a total loss of $7,900. Alarmingly, these transactions occurred despite the victim having already reported the fraudulent activity.

    The victim diligently filed reports with the Houston Police Department, the FBI, and the Federal Trade Commission. However, Chase Bank shockingly denied her claims, going as far as to insinuate that she was the perpetrator of the scam. Allegedly, Chase even told the victim, “You probably should just admit that this was you that did this.”

    Once again, despite banks encouraging their customers to utilize Zelle, they frequently fail to support those who fall victim to scams through the app. Regrettably, this scenario isn’t isolated, as there have been numerous instances where the bank accuses the victim of being complicit in the scam. While it’s just anecdotal evidence on our part, the name of that bank always seems to be Chase. There’s an old saying in business that says, “It takes many good deeds to build a good reputation, and only one bad one to lose it.” Accusing customers of being scammers is not the good deed Chase may think it is.

    There is a way to protect yourself from fraudulent Zelle transactions, and that’s by enabling two-factor authentication on your banking app. This means that even if someone obtains your username or password, they won’t be able to access your account and steal money.

    While having any form of two-factor authentication (2FA) is better than none, it’s not advisable to rely on text messaging for receiving authorization codes. Instead, it’s recommended to utilize an authenticator app in conjunction with biometric authentication, such as a fingerprint scanner. This approach ensures that your 2FA data is linked to your device rather than your phone number.

     

  • Geebo 9:00 am on March 4, 2024 Permalink | Reply
    Tags: , , , , Zelle   

    Is Zelle doing anything new to help scam victims? 

    By Greg Collier

    It’s been more than two years since we began tracking the progression of the Zelle scam and efforts by both Zelle and banks to enhance customer protection. Yet, during this time span, it appears that minimal progress has been made.

    Zelle is a digital payment network in the United States that enables users to send and receive money quickly and securely using their mobile banking app or online banking platform. It allows users to transfer funds directly from their bank account to another person’s bank account, typically within minutes. Zelle is often used for peer-to-peer payments, splitting bills, paying rent, and other everyday transactions. Even if you don’t actively use Zelle, it’s frequently integrated into many banking applications, often without the customer’s explicit request or consent.

    If you’re unfamiliar with how the Zelle scam works, we’ll detail the experience of one person who recently fell victim to the scam. A woman from the San Francisco Bay Area recently received a text message that appeared to come from her bank, Wells Fargo. The text message asked if the woman had made a recent Zelle transaction for $957. She responded with a no, and almost immediately she received a phone call from someone claiming to be from the Wells Fargo fraud department.

    The caller told the woman that money was being siphoned from her account. She was then instructed to move her money back into her account using Zelle. The victim even asked the caller why she would counteract fraudulent transfers with more transfers. Instead of giving her a direct answer, the caller just kept repeating to the victim that her money would be reinstated.

    With the caller’s guidance, the victim made several Zelle transactions which totaled $3500, which is reportedly, Zelle’s daily limit amount. After the transfers were complete, the call went silent. The victim called the number back, but there was no answer. She called the genuine Wells Fargo, and was told she had been scammed.

    Recently, Zelle announced plans to reimburse victims who fell prey to specific scams. However, the company has not disclosed the criteria for eligible scams to prevent further exploitation. Apparently, this particular scam does not qualify for a refund. The victim was informed that due to her authorization of the Zelle transactions, no reimbursement would be provided.

    With the proliferation of this scam, it appears that Zelle, Wells Fargo, and other banks co-owning Zelle are merely giving superficial assurances to their customers. There seems to be a lack of substantive changes aimed at safeguarding consumers against such fraudulent activities.

    The most effective way to safeguard yourself is by avoiding falling for the scammer’s tactics. Your bank would never instruct you to move your funds to protect them; that’s simply not a standard procedure. If you receive a suspicious text or call purporting to be from your bank, refrain from responding. Instead, reach out to your bank directly using the customer service number on your debit or credit card. They can provide guidance on any potential issues with your account. Additionally, remember that Zelle is intended for transactions among friends and family. Requests for payment through Zelle from unfamiliar sources could indicate an attempt to scam you.

     

  • Geebo 9:00 am on November 14, 2023 Permalink | Reply
    Tags: , , , , Zelle   

    Is Zelle issuing refunds to scam victims? 

    By Greg Collier

    Since this past June, thousands of banks that use the Zelle payment app have been issuing refunds. Why are these banks issuing refunds? For at least the past two years, Zelle has been a boon to scammers. Zelle has been instrumental in allowing scammers to take money from their victims.

    Primarily, Zelle is used in bank impersonation scams. They start out when a victim receives a text message that appears to have come from their bank. The message asks the victim if they recently made a large purchase or transfer and to reply with yes or no. Once the victim replies, the scammers call the victim while posing as the bank’s fraud department. The victim is told their bank account has been compromised, and they need to move their money to a safe account to protect it. The scammers walk the victim through instructions on how to transfer the money to the safe account on Zelle. Then the victim unknowingly transfers their money to the scammer’s account.

    The banks that implement Zelle have been hesitant to issue any refunds to customers. They typically claim that since the customer authorized the payment, there are no grounds for a refund. The banks also claim if they start issuing refunds, then scammers will try to work their way into the refund process.

    In that vein, Zelle has been pretty quiet about how consumers can go about requesting a refund. Nor has it given any indications on any kind of timeline for refunds or whether refunds can be requested retroactively. However, in their defense, Zelle has enacted new prompts within the app that are supposed to warn users if the app feels like the user is making a risky transfer. Zelle claims this has significantly cut down on scams.

    But the best way to protect yourself is to not take the scammer’s bait. Your bank will never tell you that you need to move your money to protect it. That’s just not a thing. If you receive a text message or phone call that claims to be coming from your bank, do not respond. Instead, call your bank at the customer service number from your debit or credit card, and they’ll be able to advise you on if there is anything wrong with your account. And also keep in mind that Zelle is only supposed to be used between friends and family. Anyone else who is asking for payment through Zelle could be trying to scam you.

     

  • Geebo 8:00 am on September 6, 2023 Permalink | Reply
    Tags: , , , Zelle   

    Real police don’t give discounts 

    By Greg Collier

    Older generations used to have a fear drilled into them about missing jury duty. For the longest time, there was a type of reverence toward jury duty. No one wanted to do it, but no one wanted to go to jail either. Whether that fear was warranted remains to be seen, but that fear still seems to have a grip on people, and scammers are using it to their advantage.

    Yes, we’re discussing the jury duty scam again. As we’ve said before, it’s probably the most common scam going today. Just in researching for today’s post, we found around a dozen news stories where local police departments and sheriff’s offices were warning residents about the scam. It’s a form of a police impersonation scam. Scammers will pose as local police or the local courthouse while calling their victims to tell them they missed jury duty. Sometimes the scammers will say the victim has a warrant out for their arrest, or if the victim is a professional, they missed a court date where they were supposed to give expert witness testimony.

    The endgame is always the same, though, the victim can supposedly avoid jail time by paying a fine over the phone. Like most scams, this is done by gift cards, payment apps, or cryptocurrency, three forms of payment that neither courts nor police ever accept or ask for. Another thing the police or courts will never do is offer offenders a discount.

    That’s what happened to a Pennsylvania man recently when he got a call telling him he had missed federal jury duty. The call appeared to come from his local sheriff’s office, but any phone number can be spoofed.

    The scammers told the man if he didn’t pay $4900, patrol cars would show up at his home to take him to jail for 60 days. The man tried to withdraw the money from his bank, but the transaction was declined as the bank thought the man was being scammed. At this point, the scammers lowered the phony fine to $1000, which, unfortunately, the victim sent through the Zelle payment app.

    If you’ve ever had a traffic ticket or any kind of court cost, you may have been able to set up a payment arrangement if you don’t have all of the money at the time. But getting the fine talked down to a fifth of its original cost is virtually unheard of.

    If someone were to knowingly miss jury duty, they could be held in contempt of court, however, most jurisdictions do not send those people to jail. There will be a fine, but it’s unlikely it will be anywhere in the neighborhood of $5000. That notice will also be sent in the mail. When someone has an arrest warrant, police do not give them a courtesy call, they just show up unannounced. If you ever get one of these calls, ask the caller for their call back number, but call your local police department instead.

    If you keep these things in mind, you’ll be prepared if police impersonators ever call.

     

  • Geebo 8:00 am on August 7, 2023 Permalink | Reply
    Tags: , , , , Zelle   

    Scammers easily avoid Zelle warning 

    Scammers easily avoid Zelle warning

    By Greg Collier

    In the news article we read about the latest chapter in the Zelle scam, it says that the Zelle scam is back. To be honest, it never went away. For almost two years, we’ve been documenting how the personal payment app has been used by scammers to defraud victims out of their money. As far as we know, there has been no break in this scam’s activity.

    For the uninitiated, the Zelle scam works like this. The victim receives a text message inquiring whether they have recently made a substantial purchase or transfer. The victim is instructed to reply with a simple yes or no. After the response, scammers follow up with a phone call, pretending to represent the victim’s bank’s fraud department. The fraudsters then urge the victim to safeguard their bank account by either transferring their funds or using Zelle to “pay themselves.” However, what actually happens is that the scammers are guiding the victim through the process of transferring funds to the scammers’ account through Zelle.

    Since these scams have started, it doesn’t appear as Zelle has done much in the way of consumer protection. If you do make a money transfer using Zelle, a warning does appear, which advises users not to send money to anyone they don’t know personally. Yet, the scam persists. So, what clever trick have the scammers devised to circumvent this warning? Is it nefarious malware that suppresses the warning? Not exactly. The scammers are simply telling their victims to ignore the warning. That’s it.

    Now, keep in mind the scammers are posing as the victim’s bank, who are supposed to have the final authority on a customer’s account. I’m sure we’ve all had to follow instructions at one point where we told to just ignore something. To us, this exhibits the poor protection Zelle has for its users, rather than any fault of the victim.

    It’s important to note that Zelle is intended for use strictly among friends and family, those you have a personal relationship with. Be cautious of any unfamiliar business or individual requesting payment through Zelle, as this could be a potential scam attempt. Remember, your bank will never ask you to move your funds using Zelle.

    If you find yourself falling victim to this scam, your initial step should be to promptly file a police report. While it doesn’t guarantee a refund, taking this action can significantly aid your situation. Moreover, if you believe your bank is not treating you fairly, don’t hesitate to reach out to a consumer advocate reporter in your local area for assistance. Their involvement can provide you with the support you need.

     

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