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  • Geebo 8:00 am on July 13, 2022 Permalink | Reply
    Tags: , , , utility scam   

    New twist on shut-off scam 

    New twist on shut-off scam

    By Greg Collier

    The shut-off scam has increased in number during the summer months, especially in hotter areas of the country. The scam starts when a scammer calls a victim, posing as the local power company. The scammer tells the victim that thy’re behind on their power bill. If the victim doesn’t make a payment right then and there, their power service will be terminated in 15-30 minutes.

    Not wanting to have their power turned off in this sweltering heat, victims typically pay the scammer through gift cards. The victim is instructed to go to a store to buy gift cards before giving the card numbers to the scammers as payment. More recently, scammers have been instructing their victims to send their money through Bitcoin ATMs. In both cases, the victim’s money is virtually unrecoverable.

    Now, a city in Florida has had to deal with a new variation of the shut-off scam. In Kissimmee, Florida, residents there started receiving text messages that claimed to be from the local power company. Again, the victims were threatened with service termination if they didn’t make an immediate payment. However, instead of asking for payment in gift cards or cryptocurrency, the scammers sent a bar code in the text message. If the bar code is scanned at certain stores, the victim sends the money to the scammer’s PayPal or bank account. Some victims lost as much as $4000.

    While we all may be more connected than we’ve ever been, utility companies still stick to more tried and trusted ways when it comes to communicating with customers. If a utility account is in arrears, the utility company will send out written warnings in the mail rather than phone calls or text messages. Also, no legitimate company or agency will ask for payment in gift cards, cryptocurrency, or bar codes that can be scanned from your phone.

    If you receive one of these calls or messages, call your utility company directly to verify that it’s a scam.

     

  • Geebo 8:00 am on June 22, 2022 Permalink | Reply
    Tags: electric company, , , , utility scam   

    Scams rise with temperature 

    Scams rise with temperature

    By Greg Collier

    With many areas around the country experiencing lengthy heatwaves, there’s been an increase in utility or shut-off scams. The shut-off scam has been rather popular with scammers the past couple of years, but these scams increase in frequency during the cold of winter and the height of summer. That’s because this scam relies on their victims having the fear of losing their heating or cooling during extreme weather conditions, such as the current heatwaves.

    The way the scam typically works is the scammer will call the victim posing as their local power company. The scammer will say that the victim is delinquent in their payment, and if the victim doesn’t make an immediate payment, the power will be turned off in a matter of minutes. Previously, we have seen reports of scammers demanding payment in gift cards, prepaid debit cards, and cryptocurrency. That’s because these forms of payment are largely untraceable.

    Recently, the state of North Carolina has reported an upswing in the shut-off scam. If you’ve never been to North Carolina, the state experiences brutal summers with oppressive humidity almost every year. Scammers there have been posing as Duke Energy, which is one of the largest power companies in the country. With many fearing they’ll lose their air conditioning, the scam has been able to find a number of victims. While losses to this scam are usually in the hundreds of dollars, that money could be all that victim has to feed their family or pay other bills.

    As with many scams, it only takes a little bit of knowledge to prevent yourself from being taken advantage of. In this case, it’s the fact that utility companies will not call you about a delinquent bill. Instead, you’ll receive a notice in the mail stating your account is in arrears. If the power were to be shut off, you would receive a written warning of that date as well. And as always, no legitimate business is going to ask for payment in non-traditional ways such as gift cards, cryptocurrency, or apps like Venmo and Zelle.

    If you receive one of these calls, hang up and call your power company to make certain your account is in good standing. Then call your local police to let them know this scam is in your area.

     

  • Geebo 8:00 am on May 20, 2022 Permalink | Reply
    Tags: , , , , , , utility scam   

    Scam Round Up: Store robbed over the phone and more 

    By Greg Collier

    To end the workweek, we’re bringing you a few scams that either have a new twist to them, or have appeared in a new area.

    ***

    A new utility scam has shown up in the Huntsville, Alabama area. Typically, scammers will attempt the shut-off scam, where they threaten victims with shutting off their power if they don’t pay immediately. Now, scammers are trying a different tack. They’re sending phishing emails to victims that say the victim has paid their power bill twice and the victim now has a credit. For the victim to get the credit back, they just need to click the link in the email. The link then takes the victim to a malicious website that asks for their personal and financial information. Remember, most utility companies only communicate by postal mail. If you think there may be a discrepancy in your bill, call the customer service number on your bill instead of any number on the email.

    ***

    We frequently discuss the online puppy scam. This is where victims think they’re buying a puppy from a breeder’s website, but the website is fake and the puppy never existed. Another victim in those scams are the legitimate breeders, as the pictures from their website are often stolen to be used on the fake website. This recently happened to a breeder of Australian Labradoodles in Texas. Unfortunately, there’s not a lot breeders can do about this. However, there are tips you can use to avoid being taken in a puppy scam provided by the breeder. For many purebred dogs from a legitimate breeder, you should expect a wait period. She says that it could be six to 12 months. Avoid breeders who ask for payment in non-traditional ways, such as payment apps like Venmo and Zelle. But as always, we recommend using a licensed breeder within driving distance or adopting from your local shelter.

    ***

    Lastly, we have a scam that happened in Kingsport, Tennessee that retail employees may be interested in. A convenience store employee received a phone call on a Saturday morning. The caller claimed to be from corporate headquarters and asked the employee to take the cash in the register to a Bitcoin ATM. The caller even sent an Uber to pick up the employee to take them to the Bitcoin ATM. The store ended up losing $4500. Often, employees like this have no management on site to ask whether this is a scam or not. If you’re in a supervisory or management position at a retail vendor, you may want to have a talk with your employees about scams like this, or make yourself more available in case of a call like this. Let your employees know that a corporation would never direct them to send money through Bitcoin.

    ***

     

  • Geebo 8:00 am on May 2, 2022 Permalink | Reply
    Tags: , , utility scam,   

    Why is Zelle being used in a shut-off scam important? 

    Why is Zelle being used in a shut-off scam important?

    A few months ago, we published a blog post entitled ‘Will Zelle replace gift cards in online scams?‘ In that post, we wondered if the payment app Zelle would become the new currency of scams, replacing the old standard of gift cards. The reason we wondered this was not just because of the increased use of Zelle by scammers, but also because of the limited protection Zelle offers its users.

    Typically, when we post about a Zelle-related scam, it’s because a scammer used Zelle to empty a victim’s account while posing as their bank’s fraud department. You can read more about that scam here. However, we’re seeing Zelle being used more and more in other scams, where traditionally the scammers would demand payment in gift cards.

    For example, the shut-off scam is one that’s becoming increasingly popular among scammers. This is where a scammer will pose as a victim’s power company and threaten the victim over the phone with termination of service unless they make an immediate payment. Previously, these scammers would make the victim’s pay in gift cards, then Bitcoin ATMs became a popular avenue.

    Recently, a mother from Ohio fell victim to the shut-off scam. Instead of the scammer asking for payment in gift cards, they asked the victim to make a payment through Zelle. But the scammers didn’t get her to make just one payment. They got her to make four payments during one phone call.

    At first, they told her the Zelle payment didn’t go through, it did. Then they told her that Zelle only accepts whole dollar amounts and got her to make a second payment. She was then told to use a code when making the payment. Again, they told her the payment didn’t go through when it had. Lastly, they informed her that the code must have been entered wrong and instructed her to enter the code in all caps, marking the fourth payment. By this time, her account was drained.

    In previous instances like this, many of the banks that offer Zelle, throw up their hands and say that since the victim authorized the payment, it’s out of their hands. The consortium of banks who own Zelle could easily offer better protections for Zelle users, but choose not to.

    Much like other payment apps such as Cash App and Venmo, Zelle is only supposed to be used between friends and family. Unless you know someone personally, you shouldn’t pay them through Zelle. No legitimate company will ever ask you to pay bills through Zelle. Also, please keep in mind that no power company is going to threaten you over the phone with a termination of service. Instead, you would receive a warning in the mail before the service is turned off.

     

  • Geebo 9:00 am on February 25, 2022 Permalink | Reply
    Tags: , , ComEd, , , , utility scam, ,   

    Utility scammers move to payment apps 

    Utility scammers move to payment apps

    By Greg Collier

    Winter in the Midwest is an opportune time for utility scammers to find new victims. Power company ComEd, which serves the greater Chicago area, has reported that shut-off scams have increased by 150% and have claimed $27,000 from customers in just one month. No one who lives in the Midwest wants to face the possibility of losing their power during a cold Winter. These factors can create a perfect storm of fear that scammers are ready to take advantage of.

    The shut-off scam is exactly what it sounds like. Scammers will call up their victims while posing as the local electricity provider. The victims will be told they’re behind on their electricity bill and their service is about to be shut off in a matter of minutes. The scammers then demand an immediate payment to prevent the victim’s service from being terminated. Previously, scammers would get their victims to pay in gift cards, pre-paid debit cards, and, in some instances, cryptocurrency such as Bitcoin. But now, scammers are moving to a different method for extracting money from their victims.

    According to the Better Business Bureau, shut-off scammers are using payment apps such as Venmo, Cash App, and Zelle, which makes sense in a strange way. With gift cards and cryptocurrency, scammers have to direct their victims to physical locations to complete the transaction. With payment apps, scammers can get the money almost immediately with minimal effort. It also helps the scammers that they can block the victim on these apps once they receive the payment. These apps also do not have a lot of customer protection once a user has been scammed.

    As always, no utility company will threaten you with termination over the phone. If you were to get behind in your bill, you would receive a written warning in the mail before any termination of service would happen. Also, please keep in mind that payment apps like Venmo, Cash App, and Zelle are only supposed to be used with people you know personally. Anyone else who asks for payment through these apps just may be trying to scam you.

     

  • Geebo 9:00 am on February 22, 2022 Permalink | Reply
    Tags: , , , , , utility scam   

    Scam Round Up: Student loan forgiveness scam and more 

    Scam Round Up: Student loan forgiveness scam and more

    By Greg Collier

    Today, we’re brining you three scams that we’ve discussed in the past, but are worth discussing again as a reminder.

    ***

    Student loan payments were temporarily suspended by the government and were expected to resume this past January 31st. However, the government extended the deadline once again to the beginning of May. This entire time, scammers have been out in full force, trying to pull the wool over the eyes of those who are looking for student debt relief. Scammers are calling those with student debt promising loan forgiveness. Some scammers are even trying to disguise themselves as government associated entities. These scammers are mainly out to steal your personal and financial information. Scammers will also try to pressure you into giving your information by saying that their offer is only available for a short time. Keep in mind that no legitimate agency that can offer debt forgiveness is going to solicit you.

    ***

    With the employment culture shifting more to working from home, more scams are trying to take advantage of any disconnects between employer and employee. Some scammers are finding out where people work and are posing as their bosses. The scammers will send text messages or emails posing as a home worker’s boss and asking them to do certain assignments. Typically, these assignments involve money such as buying gift cards, wiring money, or even changing someone’s direct deposit for their paychecks. If you receive one of these messages, it never hurts to contact your boss directly over the phone before responding to any of the messages.

    ***

    Lastly, we’ve seen reports again about consumers receiving phone calls that threaten to shut off their electricity. In this scam, the scammers will pose as your local power company and tell you that your account is past due, and they’ll terminate your service if you don’t pay immediately. The scammers will then ask for payment in things like gift cards, pre-paid debit cards, or in some cases, will even try to direct you to a Bitcoin ATM. No utility company will ever threaten you with termination of service over the phone. If your account is past due, you would be notified in the mail before service would be shut off.

    ***

    Hopefully, this little refresher course will help you avoid these and other scams in the future.

     

  • Geebo 8:00 am on November 2, 2021 Permalink | Reply
    Tags: cold weather rule, , utility scam, Xcel Energy,   

    Colder weather brings out this scam 

    By Greg Collier

    Even though this is a year-round scam, it’s become more threatening as the colder weather approaches. Scammers are once again posing as power companies and threatening customers with turning off their service. Usually, the scammers will call their victim and tell them that the victim’s bill is overdue. The scammers will then claim that they’re turning off the victim’s service in 15-30 minutes if they don’t make an immediate payment. The victim will then be instructed to make the payment in a nontraditional way, such as gift cards or cryptocurrency. These methods are used because the payments made to the scammers can’t normally be recovered.

    For example, a news station in Denver is reporting that scammers are posing as Xcel Energy. Xcel is one of the larger electric companies in the country, serving customers from Minnesota to New Mexico. One victim has reported that she received a call from a scammer posing as Xcel and threatening to turn off her service. As usual, the scammers demanded payment, but instead of git cards or Bitcoin, they demanded payment through the Zelle payment app. Zelle has been used in a number of scams recently. Since Zelle doesn’t offer many protections like a credit card would, scammers are able to withdraw the Zelle payment almost immediately. Thankfully, the woman recognized that this was a scam and did not lose any money.

    There are a number of ways to recognize this scam. First, electric companies won’t call you and threaten you with termination of service that same day. Instead, you would receive a written notice in the mail letting you know that your balance is overdue before any termination of service happened. Secondly, no utility company is going to pressure you into making a payment with virtually anonymous methods like cryptocurrency and gift cards. Lastly, if you live in a cold weather state, your state may have a cold weather moratorium where it’s illegal for companies to turn off certain services during the colder months of the year. You can check with your state to find out when the cold weather rule is in effect.

     

  • Geebo 8:00 am on August 27, 2021 Permalink | Reply
    Tags: , , , utility scam, Vance County   

    County Sheriff fooled by scam 

    County Sheriff fooled by scam

    By Greg Collier

    We often try to warn our readers that anybody can fall for the right scam. Your education and socioeconomic status don’t matter when it comes to con artists. You could be a CEO with a PhD raking in billions of dollars and still fall prey to a virtual kidnapping or romance scam. You could be a CPA and fall for the fake check scam. We’ve even discussed a time when someone from the Better Business Bureau, whose job it is to warn about scams, falling victim to a banking scam. Everybody has a scam with their name on it. If the circumstances are just right for the scammer, just about anybody can be fooled.

    This is exactly what happened to the County Sheriff of Vance County in North Carolina. Vance County is part of the greater Raleigh-Durham metro area, so we’re not talking about some remote and rural county. The Sheriff was at the hospital where his wife was recovering from a major surgery when he received a phone call that was supposedly from his electric company. They told the Sheriff that he was behind on his account and if he didn’t make a payment right then and there, the electric company was going to turn off his power in 30 to 45 minutes.

    Besides being concerned about his wife, the Sheriff was also worried about his dog who was at the house, and the Sheriff didn’t want his dog to fall victim to the extreme Carolina summer heat. With everything that was on his mind, the Sheriff gave the caller his credit card number to ensure that the power going to his home wouldn’t be turned off. It wasn’t until later when the Sheriff was able to gather his thoughts that he realized he had been scammed. He was able to cancel his credit card before the scammers could do anything with it. Thankfully, the Sheriff’s wife is said to be recovering nicely.

    The Sheriff went on to say that because the situation was so stressful, it made him vulnerable to the scam. He added that he’s been warning county residents for years about such scams and wanted his residents to learn from his mistakes and not fall for the scam.

    The majority of power companies in the United States, if not all of them, will not call you to threaten you with termination of service for failure to pay. You’ll receive written statements in the mail letting you know that your account is past due. In the case that someone is unfortunate enough not to be able to make payment, you’ll also receive a written statement letting you know when your power is scheduled to be turned off.

    Again, it only takes a moment for scammers to fool even the most wary of us. Even if it’s an extremely stressful situation, which scammers thrive on, try to take a moment to step back and logically assess the situation before making any kind of payment.

     

  • Geebo 8:15 am on July 27, 2021 Permalink | Reply
    Tags: cuttoff scam, , , , utility scam   

    Smart meter scam threatens shut-off 

    Smart meter scam threatens shut-off

    By Greg Collier

    Duke Energy is one of the most prolific energy companies in the South. Recently, they warned their customers about a scam that has hit the Carolinas. Like most utility scams, the scammers threaten their victims over the phone with having their service turned off. The scammers are also asking for payment so that service won’t be shut off, but it’s not for delinquent payments. This time around, scammers are threatening people with having their power turned off if they don’t pay for a smart meter.

    A smart meter is an upgraded version of the old-fashioned electricity meter that’s on the side of most houses. The old version is the one that has dials, while the smart meter is digital. Smart meters can also relay your electricity usage to your power company without the need for meter readers coming to your home. Some power companies even have apps that connect to your smart reader so you can monitor electricity usage in your home. In some states, you can even opt out of having a smart meter if you have privacy concerns about them.

    The problem with this scam is that consumers typically don’t have to pay for smart meters if their power company is installing them for everybody. Unfortunately, not everybody knows that. However, like most utility scams, the power company is not going to call you and threaten you with terminating your service. In the vast majority of cases, the power company will send you a written notice if your service is to be terminated, and they’ll send it to you with plenty of advance warning. The same goes for smart meter installation. If your power company is installing them, they’ll be installing them for most if not all of your neighborhood. At the least, you’ll receive a door-hanger on your front door letting you know when the installations will start. But again, you don’t have to pay for it, and anybody who says you do is probably trying to scam you.

     

  • Geebo 8:00 am on June 24, 2021 Permalink | Reply
    Tags: Baltimore, , , , utility scam   

    Utility scammers using new cryptocurrency tactic 

    Utility scammers using new cryptocurrency tactic

    By Greg Collier

    Utility scams have been on the rise since the start of the pandemic last year and according to most reports, they’re incredibly effective. If you haven’t heard of the utility scam, it’s when a scammer calls you up posing as a local utility company, usually your local power company. They’ll tell you that your bill is past due and if you don’t make a payment right away, your service will be shut off that day. They’ll then ask for payment in some untraceable form like a pre-paid debit card, gift cards, or through a money transfer service. Now, some utility scammers are taking their victims’ money through cryptocurrency and making the victims do all the legwork as well.

    With the rising popularity of cryptocurrency came the advent of cryptocurrency ATMs. These public kiosks not only allow someone to buy and sell cryptocurrency like Bitcoin, but they can also send Bitcoin to another person. In Baltimore, the local power company has seen a substantial uptick in their customers falling for the utility scam. However, in a new twist on the utility scam, the scammers are directing their victims to make the phony payments through Bitcoin ATMs located throughout the city. One local business owner was taken for $1,000 in a recent utility scam. Due to the fact that cryptocurrencies like Bitcoin are decentralized and largely unregulated, once that money is gone, there’s usually no getting it back.

    Even if you are behind on your utility bill, the utility company will send you several notices in the mail before terminating any service. They will not call you and threaten you with immediate termination. They won’t ask for payment in nontraditional means, either. Requests for payment in gift cards, prepaid debit cards, money transfers, and cryptocurrency should be a dead giveaway that you’re not dealing with the actual utility company.

     

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