Tagged: tech support scam Toggle Comment Threads | Keyboard Shortcuts

  • Geebo 9:00 am on January 27, 2023 Permalink | Reply
    Tags: , , , , tech support scam   

    Scam victims sue bank for failing to protect accounts 

    By Greg Collier

    In the past year or so, some of the nation’s largest banks have been notoriously ambivalent when it comes to helping their customers who have been scammed. For example, many of the victims who were scammed through Zelle have been told their money can’t be recovered since the customer authorized the transfer. Although, some of the victims have gotten reimbursed after going to their local media.

    One bank that seems particularly obstinate in helping their customers is Chase bank. A number of incidents have been reported in the media lately where Chase customers have been scammed in a similar way to the Zelle scam. Chase customers have reported receiving phone calls that appear to come from Chase, but are spoofed calls from scammers. The scammers tell the customer there’s been some kind of fraudulent activity on their account before getting the customer to transfer the money in their account to the scammer. This is typically done through the guise of ‘protecting’ the customer’s account. Not only has Chase refused to assist some customers, but in at least one instance have accused the customer of being the scammer themselves.

    Now, two customers from the Dallas area have decided to take Chase to court. One of the customers lost $51,000 in a tech support scam. She went to her local Chase branch for assistance, and they allegedly told her that the transfer was caught in time, and she won’t lose the money. A few weeks later, the money was gone from her account.

    The other victim lost $3500 to a fake Chase representative who also claimed they were trying to protect the account. This caller was said to have the customer’s account information already. Like the first customer, she went to her local Chase branch and closed her account and opened a new one. She was told the bank would launch a fraud investigation. A week later, she was told the claim was denied since she authorized the transfer.

    So, even after notifying the bank of the scams and being told the transfers have been caught, Chase allegedly failed to protect their customers. Instead, they’re unintentionally, at least, supporting the scammers.

    While you may have been a loyal customer to your bank for decades, these days, most of us are just numbers to them. They’re not in the business of trying to protect you. If you receive a call from your bank asking about fraudulent charges, hang up, and call them back at their customer service number from the back of your debit card. If you receive a text message, don’t respond. Instead, call your bank or go to your local branch.

     

  • Geebo 9:00 am on December 30, 2022 Permalink | Reply
    Tags: American Express, , , Macy's, , , , , , tech support scam   

    Scammers try to scam victim again 

    Scammers try to scam victim again

    By Greg Collier

    In the 1984 sci-fi classic ‘The Terminator’, one of the protagonists describes the Terminator by saying, “It can’t be bargained with. It can’t be reasoned with. It doesn’t feel pity, or remorse, or fear. And it absolutely will not stop… ever.” That’s an apt description of scammers as well. They will use any opportunity to scam someone, no matter what the cost may be to the victim. And if that victim has been scammed before, then that just means they can be scammed again, according to scammers. Even if the intended victim didn’t fall for the scam, that doesn’t mean scammers won’t try to scam them again.

    A Rhode Island widow says she was scrolling Facebook on her computer when she started receiving a number of pop-ups that said her computer was infected and to call Microsoft at the number listed. Avid readers of this blog will recognize this as the pop-up scam. The phone number doesn’t actually go to Microsoft and instead goes to a scammer’s call center.

    After calling the number, the widow was told that her American Express card had been compromised, and she was about to be charged $16,000 for a fraudulent purchase. She was then connected to another scammer posing as an American Express agent. That scammer told her she would need to buy $8000 in Macy’s gift cards to override the fraudulent charge. The victim went and bought the gift cards while the scammer stayed on the line with her.

    The scammer told her to scratch the backs of the cards and give him the code numbers. The victim gave him one before realizing this may be a scam. Instead of giving the remaining numbers to the scammer, she went to the police. But the story doesn’t end there.

    The victim didn’t want anyone else to fall victim to the same scam she did. She posted a warning about it on Facebook. It didn’t take long for her to receive a comment from another scammer. This scammer said that the FBI helped them get their money back and the victim would need to text a phone number left by the scammer. The supposed FBI agent kept asking the victim for personal information in exchange for assistance. Thankfully, the victim realized this was a scam and ceased all communications with the scammer. Scammers never stop scamming.

    While the first scam is one that we’ve gone into detail before, the second scam is not so well known. That scam looks for scam victims on social media, and will try to send victims to a phone number or social media account that can supposedly help a victim get their money back. This is just another scam. Once money is lost to a scam, no recovery service can get it back, no matter how much someone promises you they can.

     

  • Geebo 9:00 am on December 13, 2022 Permalink | Reply
    Tags: Best Buy, , , , , tech support scam   

    You probably don’t have a Geek Squad subscription 

    By Greg Collier

    Tech support scams have been a blight on both smartphone and computer users for years. As much as we hate to say it, this goes doubly so for elderly users of these devices. Currently, the most common tech support scam is the pop-up scam. This is when a computer user gets a pop-up on their display that tells them their computer has been infected with a virus, and they need to call the phone number on the pop-up to have it resolved. Typically, the phone number claims to go to Microsoft, but they can also claim to be from any large tech company. If someone were to call the number from the pop-up, they’d be talking to scammers who would swindle their victims of their savings.

    However, there is a tech support scam that is a close second to the pop-up scam in the frequency with which it occurs. The difference with this scam is that it’s a phishing scam. Phishing scams are where scammers send out emails or other messages hoping to catch a victim on their proverbial hooks. This specific phishing attack uses the name of Geek Squad, which is the computer repair service arm of Best Buy.

    Scammers have been sending out emails that say your Geek Squad subscription is about to run out. The email continues with the claim that you’ll be charged several hundred dollars if you don’t cancel your subscription. The email contains a phone number to call if you want to cancel your subscription or dispute the charge. Much like the pop-up scam, the phone number leads to scammers instead of Geek Squad or Best Buy. From there, the scammers can commit a number of frauds by either taking control of the computer, getting your financial information, or both.

    Before calling any number, think back. Have you taken any device to the Geek Squad for any kind of service? If not, the email is almost certainly part of a scam. If you’re unsure, go over your financial records to see if any payments have been made to Geek Squad in the past. If not, then this is probably a scam email.

    It’s good general advice to never call any number or click on any link in an email that’s asking you for money. These emails can look like they’ve been sent by any number of legitimate companies. Instead of using the information in the email, go to the company’s website and instead contact them through official means at their website.

     

  • Geebo 9:00 am on December 1, 2022 Permalink | Reply
    Tags: , , , , tech support scam   

    Microsoft pop-up scam claims more elderly victims 

    Microsoft pop-up scam claims more elderly victims

    By Greg Collier

    The technical support scam has been around almost as long as the internet has been commercially available. The scam can take many forms, but they all have the same goal. They all try to trick their victims into calling a phony technical support number. From there, any number of things can happen, from identity theft to the complete loss of a victim’s savings.

    However, there is one particular technical support scam that has become so prevalent lately, it might just be the second most common scam behind the arrest warrant scam. As we’ve said previously, barely a day goes by where we don’t see a report about this scam in multiple locations.

    The scam in question is the Microsoft pop-up scam. This is where a computer user either goes to a website or downloads an app that will trigger a pop-up telling them their computer has been compromised, and they need to call Microsoft support at the number listed on the pop-up. The elderly have largely been targeted in this scam, and many elderly victims have lost thousands to hundreds of thousands in this scam. It’s become such an issue recently, the FBI have issued a warning about the scam.

    The most recent victims who have come forward about the scam are an elderly couple from Michigan. They received one of these pop-ups on their computer stating the computer had been infected with a virus, and they need to call Microsoft immediately at the number given. They called the number and scammers told them they had to convert the money in their bank account to Bitcoin. The couple ended up sending $3000 to the scammers through a Bitcoin ATM.

    Microsoft has assured users that any legitimate pop-up from Microsoft about a virus will never include a phone number. The company recommends that if you receive one of the pop-ups with a phone number to press CTRL+ALT+DEL on your keyboard, clicking on Task Manager, and closing any programs they were using when the pop-up appeared.

    If you end up talking to one of these phony support centers, they’ll ask for remote access to your computer. You should never allow anyone you don’t know personally to have remote access to your computer, as that access is only used to further the scam or steal more information.

    If you have lost money to this scam, contact your local police department right away, then register a complaint with the FBI at ic3.gov.

    If someone in your family or someone in your community is an elderly computer user, please warn them about this scam.

     

  • Geebo 8:00 am on November 2, 2022 Permalink | Reply
    Tags: , , , tech support scam   

    Computer pop-up scams are an everyday danger 

    Computer pop-up scams are an everyday danger

    By Greg Collier

    Recently, we mentioned that hardly a day goes by where we don’t see stories about the arrest warrant scam. Now, there’s another scam we keep seeing consistently on a daily basis that’s stealing thousands of dollars at a time from its victims. It’s the computer pop-up scam.

    This is the scam where pop-up windows, notices, or other kind of messages show up on your computer saying that you have a virus, or you’ve been hacked in some way. These notifications will almost always say not to turn off your computer and will provide a phone number to call to resolve the problem. These pop-ups will often imitate legitimate looking notices from within Windows itself.

    The pop-ups often show up after users click on a scam ad, visiting a shady website, or installing software from an unreliable source.

    Unfortunately, too many people are falling prey to this scam. For example, a man in North Carolina lost $14,000 after receiving these pop-ups. He called the number listed that claimed to be from Microsoft. He was told this was related to a banking issue, and was asked where he banked. The man told the supposed customer service rep that he banked at Bank of America. He was then told he was being connected to B of A’s fraud department.

    While he was on the phone with the phone B of A rep, the man was directed to a clone of the bank’s website, where he was shown a phony transaction that said $14,000 had been transferred out of his account. To stop the transfer, he was instructed to wire money the money to a third party who would catch the bank hackers. Once the man wired the $14,000, it was gone for good.

    The best way to protect yourself from malicious pop-ups is to avoid downloading random software and apps to your computer. You should also be wary of clicking on ads from social media, as anyone can take out ad space on Facebook. Lastly, you should not click on any links sent to you by anyone you don’t know personally.

    If you still get one of these pop-ups, do not call the number listed. It’s not going to be Microsoft, Apple, Facebook, or Google on the other line. You should restart your computer and if you keep getting the pop-up, run a scan using Windows Defender on your PC to make sure you don’t have any malware. Below, we’ll include a video on what to do if you receive any of the pop-ups.

     

  • Geebo 8:00 am on September 22, 2022 Permalink | Reply
    Tags: , bing, , , , , , tech support scam   

    iPhone scam is symptom of bigger problem 

    iPhone scam is symptom of bigger problem

    By Greg Collier

    Recently, an iPhone user was locked out of her new iPhone. On her husband’s phone, she did a Google search for ‘Apple Customer Service’ and called the number she found. The person on the other end of the call said they’d be happy to help her out. Except, the woman hadn’t really called Apple. Instead, she had called a phony customer support number run by scammers. These scammers had accessed her iPhone and were able to use her Zelle app to steal $1500. However, this scam is not exclusive to either Apple or Google.

    This scam is a version of the tech support scam. Instead of trying to trick victims into believing there’s a virus on their device, this scam waits for someone with a tech problem to call the scammers. In these cases, the scammers take out ads on popular search engines. Not just Google, but Bing and Duck Duck Go as well. The scammers will submit a flurry of ads to these companies in hopes just a handful get through the vetting process. If the ads get approved, they can be listed at the top of the search engine rankings. While the search engine companies claim to be on top of the problem, scammers continue to have their ads for phony customer services approved.

    There are ways to protect yourself from this scam. The first is when you’re doing a web search, make sure the listing you’re about to click on doesn’t have a tiny ad indicator near it. These are usually little text boxes that say ‘Ad’, but sometimes have a color that’s similar to the page’s background. Another way to protect yourself is by going to the manufacturer’s website directly. For example, instead of doing a web search for Apple Customer Service, just go directly to apple.com in your device’s web browser. From there you should be able to find the customer support number if the company has one.

     

  • Geebo 8:00 am on July 28, 2022 Permalink | Reply
    Tags: , , , , tech support scam   

    Couple loses $350K In Apple scam 

    By Greg Collier

    To be honest, there’s not a lot of information about this story. The report that we’ve read spends more time discussing the amount lost to the scammers, which, to be fair, is a lot. However, we can assume how the scam worked from previous scams in a similar vein. But, we’re getting ahead of ourselves.

    An elderly couple from the state of Michigan are said to have lost $350,000 to a tech support scam. The couple reportedly withdrew money from several different accounts to send money to the scammers through a Bitcoin ATM.

    The county sheriff’s office where this scam took place says that they are familiar with scams like this, but this is the largest amount lost they’ve ever seen.

    What we do know about the scam is that the couple received a message on their computer that appeared to come from Apple Computers with a phone number to call.

    This sounds a lot like the pop-up scams that claim to be from Microsoft. These pop-ups, which can lock up your computer, say things like your computer has a virus, or is in danger of being hacked. These pop-ups usually also instruct victims to call a phone number to resolve the issue.

    When a victim calls one of these phony customer service numbers, they’ll be told some outlandish tale about how their computer is being hacked, and the hackers are about to steal all the victim’s money. The victim will then be instructed that in order to protect their money, they need to move it somewhere safe. This is when the scammers will direct the victim to withdraw their money from their bank accounts and send it to the scammers in the forms of gift cards, cryptocurrency, or some other form of untraceable payment.

    What many victims don’t know is that companies like Apple, Microsoft, or Google don’t really know whether your computer has been compromised or not. If you receive one of these pop-up messages, turn your computer off. Hold down the power button until it turns off, if you need to. If the pop-ups continue, you may need to run a malware scan using a product like Malwarebytes. Malware and viruses are more likely to affect computers that run Microsoft Windows than Apple computers.

    If you still can’t get your computer to function properly, try taking the device to a computer repair store. It will cost you a lot less in the end than sending the money to scammers.

    But whatever you do, do not call the phone number in the pop-up message.

     

  • Geebo 8:00 am on July 6, 2022 Permalink | Reply
    Tags: , , , , , tech support scam   

    Scammer drives elderly victim to Bitcoin ATM 

    Scammer drives elderly victim to Bitcoin ATM

    By Greg Collier

    Scammers showing up at the door of their elderly victims is unfortunately not new. We’ve seen this mostly with the grandparent scam, where the scammers pose as couriers picking up the money to supposedly bail out one of the victim’s grandchildren. We’ve also seen an increasing number of scammers who get their victims to give the scammers their money through Bitcoin ATMs. This mostly happens with shut off scams, where the scammers pose as power companies, threatening the victims with their service being shut off immediately if they don’t pay. Now, take the two most alarming parts of those scams, and you have one of the more frightening scams we’ve discussed.

    In Fresno, California, an elderly woman got a pop-up on her computer claiming her device had a virus and that she needed to call Microsoft. The number included in the pop-up did not go to Microsoft, but to a scammers’ phone. The scammer told the woman that someone overseas is trying to hack into her bank account. She was instructed to go to her bank and withdraw $9,000. The scammer also told her that she couldn’t call anyone else, or their phone would get the virus. She was even told to tell the bank that she was withdrawing her money to buy a new car if the bank asked.

    After withdrawing the money, the bank manager even drove the woman home due to the heat and the fact she was carrying a large amount of cash. She had taken an Uber to get to the bank.

    After she got home, the scammer called her back and said that having a large amount of cash at home was a security risk, so they’ll send someone to her home to take her to a Bitcoin ATM to ‘protect’ her money. Someone picked up the woman and drove her to a gas station, where they instructed her on how to deposit the money into the Bitcoin kiosk. This actually sent the money to the scammers and was unrecoverable. Thankfully, the scammer or their accomplice took the woman home unharmed.

    There are few things more frightening than thinking about an elderly relative being driven by a stranger while they’re carrying a lot of money. We’re sure it also makes the scam victim feel less secure in their own home.

    As is with most tech support scams, computer companies like Microsoft or Apple have no idea whether your computer has a virus or not. If they did, that would be a huge breach of privacy. Also, any time someone you don’t know tells you not to call your family or police is virtually guaranteed to be a scammer. Lastly, you can’t protect your money at a Bitcoin ATM. They are mostly used to convert cash to Bitcoin. In these scams, victims are depositing their cash into the scammer’s Bitcoin wallet.

    Scams like this can be devastating to the elderly, as some families decide to oversee their finances. While this would alert family members to large bank transactions, many seniors feel like this robs them of their independence.

     

  • Geebo 8:00 am on June 13, 2022 Permalink | Reply
    Tags: , , , , , , , , tech support scam   

    Scam Round Up: Door to door prescription scam and more 

    Scam Round Up: Door to door prescription scam and more

    By Greg Collier

    Today, we’re bringing you three more scams happening around the country that could easily show up in your area.

    ***

    With the weather being warmer, even with rising gas prices, more people are taking to the roads. This has allegedly led to a resurgence of the car warp scam. This is when scammers promise their victims they can make money by wrapping their car in advertisements. While there are legitimate offers for this, the majority of them online are scams. The car wrapping scam is just another avenue for the fake check scam. The scammers send victims a fake check they’re supposed top deposit into their bank account and then use the remainder of the check to pay an ad agency who provides the wrap. The supposed ad agency is part of the scam as well. The victim almost always ends up being held responsible for the full amount of the check to their bank.

    ***

    Unfortunately, another elderly victim was recently targeted in yet another computer virus scam. The Massachusetts woman was using her computer when a message said that her device had been compromised. The message contained a phone number that claimed to be from Microsoft and that she would need to call it to have her computer fixed. This number did not go to Microsoft, but instead went to what is essentially a call center for scammers. They instructed her to take $30,000 out of her bank account and deposit it into a Bitcoin ATM. Luckily, police were able to intervene, and the woman got her money back. Keep in mind with this scam that companies like Microsoft don’t usually take phone calls, and no computer repair is worth $30,000.

    ***

    Lastly, we have a story out of Oklahoma City, where authorities are warning about a particularly frightening scam. Law enforcement there are saying that people there are posing as pharmacy employees and going door to door asking residents for expired medication. These are not pharmacy employees, and they are looking for narcotics. If someone comes to your door asking for expired prescriptions, you may want to contact your local police. If you do have expired prescriptions, especially if they’re opioids, you can take them to many pharmacies which do have drug disposal programs. It is also recommended that you can dispose of them in the trash if you mix them with something unpleasant like used cat litter or coffee grounds.

    ***

    Hopefully, these scams won’t come to your area, but if they do, you’re now better prepared for them.

     

  • Geebo 8:00 am on May 6, 2022 Permalink | Reply
    Tags: , , , tech support scam   

    Pop-up scam continues to plague computer users 

    Pop-up scam continues to plague computer users

    By Greg Collier

    It was just a little over a week ago that we were discussing the pop-up scam that affects computer users. This is where someone is using their computer when all of a sudden their screen is overtaken by a pop-up message that states the computer they’re using has gotten a virus. Typically, these pop-ups claim to be from a large tech company, most commonly they claim to be from Microsoft. These pop-ups also contain what appears to be a customer service number that the user is supposed to call to get their computer working again.

    These phone numbers do not go to Microsoft. Instead, they go to a group of scammers who are looking to extort money from the computer user. More often than not, the user is instructed to give remote access to the phony technician. This allows the scammers to go through the personal files stored on the computer. The scammers will then come up with some reason that the computer user has to pay them money, usually through non-recoverable means like cryptocurrency.

    The reason we’re bringing up the pop-up scam so soon is that it seems to be on a meteoric rise. Just today, we found several instances of it happening across the country where victims have lost thousands of dollars. For example, a man from Lincoln, Nebraska, paid $4000 in gift cards to scammers. In the Kansas City Metro Area, two people ended up losing $30,000 total to scammers who made their victims pay through Bitcoin kiosks. In the Green Bay-area of Wisconsin, residents there lost a total of $78,000 to scammers who gained access to their victims’ bank accounts and converted the money to Bitcoin. And in the Cleveland, Ohio, suburbs, a man lost $18,000 to scammers who also had him pay at a Bitcoin ATM. Those are all the stories about this scam that we found in one day. Who knows how many others have happened without being reported?

    If anyone you don’t personally know asks for remote access to your computer, they’re almost definitely a scammer. Also, keep in mind that companies like Microsoft hardly ever reach out to consumers in that way.

     

← Older posts

Newer posts →

c
Compose new post
j
Next post/Next comment
k
Previous post/Previous comment
r
Reply
e
Edit
o
Show/Hide comments
t
Go to top
l
Go to login
h
Show/Hide help
shift + esc
Cancel