EBT Theft Victims Left Behind
By Greg Collier
In Lynchburg and across Virginia, a growing number of residents who rely on Electronic Benefit Transfer (EBT) cards to purchase food are reporting unexpected losses from their accounts. These incidents, attributed to an ongoing scam, are creating serious hardships for families who depend on Supplemental Nutrition Assistance Program benefits.
Each month, local officials report that tens of thousands of dollars are disappearing from EBT accounts. Although the exact method behind the scam remains unclear, authorities have confirmed it is not related to traditional card skimming. The result, however, is the same. Funds meant to support essential food purchases are gone without warning, and for many, there is no way to recover them.
This challenge has become more difficult since a federal policy change took effect in December 2024. Prior to that, victims of EBT theft were often reimbursed for stolen benefits. Now, that reimbursement is no longer available. Families who experience unauthorized transactions on their accounts must absorb the loss entirely, without any replacement funds from the government.
Officials at the local and state levels acknowledge the seriousness of the issue. Some have pointed to the possibility of legislative solutions which could address benefit security more directly. However, for the time being, there is no clear timeline for changes or restoration of reimbursements.
In the meantime, those affected are being encouraged to take precautionary measures, such as using the Connect EBT app to lock their cards when not in use, regularly updating their PINs, and avoiding online transactions. While these steps may reduce the risk of theft, they do not address the losses already sustained by victims.
The situation highlights an ongoing vulnerability in the distribution of public assistance and underscores the challenges families face when unexpected disruptions occur. As the scope of the scam becomes clearer, so too does the need for a coordinated response that can restore both security and trust in the system.
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