Greg's Corner

Protect Yourself From Medical Billing Scams

By Greg Collier

An Indiana resident recently faced an all-too-common frustration, scam calls disguised as legitimate business interactions. It began with what appeared to be a call from a collection agency regarding an unpaid medical bill. The call seemed convincing at first, especially considering recent blood work, but doubts surfaced when the agent refused to provide specific details, such as the doctor’s name or the date of service. Instead, the agent demanded immediate payment, threatening legal action if the bill wasn’t settled.

Despite the pressure, the man and his wife took the right steps. They paused and double-checked with their insurance company and doctors, only to find no record of an outstanding bill. The situation escalated when the collection agency asked for a credit card number or check, to be mailed to a post office box in Florida. This raised significant red flags, as it became increasingly clear that the situation was a scam.

Scammers are growing more sophisticated, often adopting the names of legitimate businesses. In this case, a reputable diagnostics company had its name misused by fraudsters. Medical billing scams are designed to exploit the complexity of healthcare systems, preying on people who are understandably confused by their bills. These fraudsters often apply pressure by threatening legal action, hoping to catch their victims off guard.

Thankfully, the family never sent the payment. Instead, they did their research, verifying with the Better Business Bureau (BBB) and finding that this was a known medical billing scam. Scammers can use tactics like spoofing phone numbers and mimicking local area codes to make their calls seem more legitimate.

If you receive a call about an unfamiliar medical bill, take time to verify the details. Contact your doctor, insurance company, or hospital directly, rather than engaging with the caller. Legitimate collection agencies will provide clear information about the debt, and you should never be rushed into making a payment without confirmation. Debt collectors are required to provide what’s known as a debt verification letter. These letters are supposed to detail exactly where the supposed debt originated.

As scammers continue to evolve, so must our defenses. Verifying claims, not giving in to scare tactics, and guarding personal information remain key to protecting yourself from fraud. Keep in mind that even though these scams can be frustrating and concerning, staying informed and cautious can make all the difference in avoiding financial loss.