Greg's Corner

Victim falls to duplicate purchase scam

By Greg Collier

In a world increasingly dependent on digital communication, tech support scams have become alarmingly sophisticated. This was the unfortunate reality for an Orlando resident, who recently fell victim to such a scam, losing $2500 in the process. Despite the scammers not getting away with any money, the ordeal continues as he struggles to get a refund from the merchant.

The victim was simply trying to share photos between his phone and computer when he encountered a pop-up warning about a problem with his Microsoft account. The pop-up directed him to an online chat for assistance, where things quickly took a sinister turn.

He initially believed the support was legitimate. The online chat session led him to a supposed Microsoft specialist who called him and convinced him to allow remote access to his computer. What seemed like a routine tech support call soon escalated into a high-stress scam scenario.

The scammer, posing as a tech support specialist, claimed that the victim’s computer and phone had been compromised, and there was likely an issue with his bank account. He was then connected with another scammer pretending to be a bank manager, who falsely claimed that $7000 had been stolen from his account through the purchase of gift cards.

The fake bank manager suggested a dubious solution: to make a duplicate purchase of the gift cards, which would allegedly trigger an account alert and allow him to cancel both transactions. Despite feeling uncomfortable, the victim was desperate to secure his funds. He purchased ten $250 gift cards from a local store, totaling $2500.

When the scammers asked the victim to read the numbers on the back of the gift cards, he finally realized something was amiss. Fortunately, he hadn’t scratched off the PINs or given the scammers any card numbers.

However, the situation worsened when he sought a refund from the merchant. The company froze the cards, which he initially thought was part of the refund process. Despite this, he has been unable to get his money back or even use the cards, which remain frozen.

If you ever receive unexpected contact from someone claiming to be from tech support or a financial institution, the best course of action is to end the call and directly contact the company using verified contact information. It’s also important to note that financial banks will never request a withdrawal of funds in such situations.

It’s crucial to remember that legitimate banks will never ask you to make duplicate purchases or buy gift cards to resolve issues with your account. Such requests are clear red flags of a scam. Always verify any unusual instructions directly with your bank through official contact methods to protect yourself from fraud.