Greg's Corner

Utility scammers are targeting consumers

By Greg Collier

Recently, the Better Business Bureau (BBB) issued a warning to Michigan consumers about a utility scam targeting customers of Spectrum Internet.

According to reports, scammers are impersonating Spectrum Internet representatives, enticing customers with the promise of discounted internet services. The scheme involves leaving voicemails offering substantial discounts on future internet bills. However, the catch is customers are required to pay several months’ worth of service fees upfront, and the payment must be made using gift cards, asserting it as a component of a purported partnership.

In a distressing incident, a Michigan resident fell victim to this scam. After receiving a voicemail offering a 50% discount on her internet service, she contacted the number provided and was told she could enjoy the discount for three years without any contracts. However, she was instructed to pay for 15 months of service in advance, amounting to $420, via gift cards.

Spectrum, aware of the scam, has issued guidelines on its website to help customers identify such fraudulent activities. The company emphasizes that it will never request payments via gift cards, wire transfers, or payment apps, nor will it offer discounted rates for a fee.

To avoid falling victim to utility impersonation scams like this, avoid prepaid debit or gift card payments. Legitimate companies typically accept checks or credit cards as primary payment methods. Be cautious of requests for payment via prepaid cards, as these are favored by scammers due to the difficulty in retrieving funds once they’re transferred.

If you receive a special offer or discount, verify its authenticity by contacting the utility company directly. Obtain the customer service number from the official website or your latest bill and inquire about the offer’s validity. Remember, if a deal seems too good to be true, it likely is.

Although reports of this scam are currently surfacing in Michigan, there’s a significant likelihood that it may soon target areas beyond.