Greg's Corner

Don’t pay to get your social media accounts back

By Greg Collier

Losing access to your social media accounts can be frustrating. Sometimes it’s as simple as not remembering your password, or no longer having access to the email for that account. Other times it can be malicious as being tricked out of your login credentials by scammers. Scammers especially like to hijack Facebook accounts. Once an account has been hijacked, any number of scams can be perpetrated on anyone in your friends list. One of the more popular scams after hijacking someone’s profile is to list imaginary items for sale on Marketplace, while collecting ‘deposits’ on the item.

So, what can you do if you’ve been locked out of one of your accounts? Well, what you shouldn’t do is pay someone to get your account back. Scammers are posing as recovery agents who claim they can get you your account back, for a fee, of course.

One Instagram user was locked out of their account and was approached online by one of these phony recovery services. They told the user they could get their account back for $100. Then the user was asked for an additional $130 so the recovery service could purchase the software they needed. The scammers then told the user the account couldn’t be recovered, but they could delete it for another $50. The account was never deleted.

Scammers like this pour over social media, waiting for someone to mention they’ve been locked out of one of their accounts. Once someone does that, the scammers follow. You might even receive comments from people who swear they had their accounts recovered by using some service. Those commenters are also scammers.

While it’s not the optimal way, and it feels like it takes an eternity. The best way to recover your account is through the official account recovery pages from the platform itself. That’s not even a guarantee you’ll get your account back.

In order to avoid losing access to one of your accounts, strong passwords are recommended. If you have trouble keeping track of your passwords, think about using a password manager. There are several reliable free and paid options. And lastly, never give out your access information to anyone.