Greg's Corner

New utility scam promises refund

By Greg Collier

Normally, when someone hears about a utility company scam, they may think about the shut-off scam. This is when scammers call their victims posing as the local power, water, or heating company. The victim is told they’re behind payments on their account, and their service will be terminated in 15–30 minutes if they don’t make a payment over the phone. Scammers will typically demand payment in nontraditional methods that are difficult to trace, like gift cards, wire transfers, or cryptocurrency. Now, there’s a utility scam that’s trying to fool victims with honey instead of vinegar, so to speak.

Reports out of Upstate New York say scammers are now calling their victims, but instead of threatening them with a blackout, they’re promising them a payday. The victims are being told they overpaid their last bill and are now due a refund. But, as always, whatever payment amount the scammers are offering pales in comparison to the financial damage that could happen to victims. The scammers will tell their victims in order to receive the refund, the victim will need to provide their credit/debut card number or their checking account information. If a victim were to provide this information to a scammer, they could find their bank account depleted and their identity stolen.

Most companies wouldn’t go out of their way to call a customer to let them know they have a refund due. In most cases, especially where utilities are concerned, if someone has overpaid their balance, the company won’t notify the customer until the next month’s statement goes out. Sometimes the credit will be applied to the next month’s balance, or will show up as a negative balance on the monthly bill.

The same goes for the shut-off scam. If someone were to be behind on their account where they’re in danger of having their service terminated, they’ll be warned by mail first. That mailing will also contain the date when services are scheduled to be turned off.

If you receive calls from someone claiming to be from your local utility, and they’re either threatening to shut-off service, or promising you a refund, hang up, and call your utility company at the number listed on the monthly statement.

You may also want to routinely check your utility company’s website, as many of them will have warnings about local utility scams.