Greg's Corner

Microsoft pop-up scam claims more elderly victims

By Greg Collier

The technical support scam has been around almost as long as the internet has been commercially available. The scam can take many forms, but they all have the same goal. They all try to trick their victims into calling a phony technical support number. From there, any number of things can happen, from identity theft to the complete loss of a victim’s savings.

However, there is one particular technical support scam that has become so prevalent lately, it might just be the second most common scam behind the arrest warrant scam. As we’ve said previously, barely a day goes by where we don’t see a report about this scam in multiple locations.

The scam in question is the Microsoft pop-up scam. This is where a computer user either goes to a website or downloads an app that will trigger a pop-up telling them their computer has been compromised, and they need to call Microsoft support at the number listed on the pop-up. The elderly have largely been targeted in this scam, and many elderly victims have lost thousands to hundreds of thousands in this scam. It’s become such an issue recently, the FBI have issued a warning about the scam.

The most recent victims who have come forward about the scam are an elderly couple from Michigan. They received one of these pop-ups on their computer stating the computer had been infected with a virus, and they need to call Microsoft immediately at the number given. They called the number and scammers told them they had to convert the money in their bank account to Bitcoin. The couple ended up sending $3000 to the scammers through a Bitcoin ATM.

Microsoft has assured users that any legitimate pop-up from Microsoft about a virus will never include a phone number. The company recommends that if you receive one of the pop-ups with a phone number to press CTRL+ALT+DEL on your keyboard, clicking on Task Manager, and closing any programs they were using when the pop-up appeared.

If you end up talking to one of these phony support centers, they’ll ask for remote access to your computer. You should never allow anyone you don’t know personally to have remote access to your computer, as that access is only used to further the scam or steal more information.

If you have lost money to this scam, contact your local police department right away, then register a complaint with the FBI at ic3.gov.

If someone in your family or someone in your community is an elderly computer user, please warn them about this scam.