Greg's Corner

Scammers stealing phone numbers from online sellers

By Greg Collier

When you use an unmoderated online marketplace like Craigslist or Facebook Marketplace, there’s a better than average chance that you’ll be dealing with at least one scammer. It doesn’t matter if you’re buying or selling, but today we’re going to focus on the latest scam that’s been plaguing sellers in recent months. While it’s not a new scam, online security experts say that they’ve seen a resurgence of the scam since August. It goes by a few names, like the verification code scam or the Google Voice scam, but it’s still a scam that everyone should be aware of.

Scammers are approaching online sellers as if they’re interested in the item being sold. The scammers will ironically tell the seller that they’re concerned about scams and that they have a way to verify that the seller is a real person. The seller will then receive a text message with a verification code on it, and the scammers will ask for this code. Once the scammers have the code, they’ll use it to open a Google Voice account using the seller’s phone number. This is done so the scammers can have a legitimate US phone number that can be used in future scams. Meanwhile, the seller is completely unaware that a Google Voice account has been opened in their name. And if someone complains to Google that the number is being used in a scam, it will trace back to the seller’s phone number and not the scammers’.

There are a couple of ways to avoid falling victim to this scam. The first way is that if you receive one of these verification texts, the text will say not to share the number with anyone. Verification code texts are also used by scammers to bypass two-factor authentication. So no matter who sent the text, never share any verification codes. The second way to help avoid this scam is to get your own Google Voice number. They can be very handy, such as giving your Google Voice number to any store or website that asks for a phone number at checkout. Instead of giving them your actual phone number, you can give them the Google Voice number instead.