Greg's Corner

Responding to a scam text

By Greg Collier

PNC Bank has been dealing with many text message scams. Like many banking scams, the text messages say that there is an issue with the recipient’s PNC account. The text message then gives a phone number that the recipient can call to rectify the issue. As you’ve probably guessed, the phone number doesn’t belong to PNC and instead goes to a phony customer service department. But aren’t you just a little bit curious to know what happens if you were to call that phone number?

A cybersecurity expert in the Pittsburgh, Pennsylvania area recently received one of these PNC scam texts. He knew right away it was a scam because he didn’t bank with PNC. However, he decided to call the number provided in the text to see what happens. He was greeted by an automated message that instantly asked for his Social Security number. The automated message then asked for not only his banking PIN but his debit card number as well. As you can imagine, if a scammer were to get a hold of this information, someone’s bank account could be immediately emptied.

It’s not just PNC that is dealing with this. Fifth Third Bank is also currently dealing with a similar scam. Considering scammers will send out these texts en masse no matter who you bank with, you should be suspicious of texts that claim to come from your bank. Especially if they’re claiming there’s an issue with your account. If you receive a banking text like this, and it appears to be coming from your bank, do not click on any link in the text or call the number the text might provide. Instead, call the number on the back of your debit card or go to the bank’s website to find the actual customer service number.