Greg's Corner

Rental car scam is the latest attack on consumers

By Greg Collier

Due to the pandemic, car rental companies were forced to sell off a lot of their cars just to stay afloat. Now that people are starting to travel again, car rental agencies have drastically raised their prices because of the shortage of inventory. Not surprisingly, scammers have stepped in to take advantage of the shortage. It seems like scammers always have their fingers on the pulse of multiple industries so they can immediately jump on any situation that could benefit them. While this scam may seem new, it’s actually a common scam with a new target base.

How it works is the scammers are taking out ads on search engines. These ads claim to be from known car rental agencies except they have a different phone number listed than the actual agencies. If someone calls one of these phony numbers the person on the other end of the call promises a great deal for a rental car. The catch is that not only do you have to pay up front, you have to do so using a pre-paid debit card or gift cards. After someone makes the payment they’re told that the payment didn’t go through, and they need to make another payment. Scammers are notorious for trying to get more payments out of their victims if they can con them into sending the first payment.

If this scam sounds a little familiar that’s because it’s a variation on the customer service scam. This is where scammers take out online ads purporting to be customer service departments for well-known companies. Cash App users have been plagued by this scam for years since Cash App doesn’t actually take customer phone calls.

As far as avoiding this scam when renting a car, you should always use the customer service number that’s on the agency’s website. Most agencies have a location finding feature on their website that will direct you to the nearest local location along with their phone number.