Greg's Corner

The tech support scam can strike more than once

The tech support scam usually finds its victims in one of two ways. Sometimes you’ll see a pop-up appear on your device telling you that you have some kind of virus and should call a phone number that appears on the pop-up. The other way is that you’ll receive a phone call from someone claiming to be from a large tech company like Microsoft or Apple telling you that you have a virus on your device. Both forms of the scam have the same purpose. These phony tech support agents want you to pay them to remove a virus that doesn’t exist. If you end up falling for the scam once, there’s a good chance that you could be targeted for subsequent scams.

For example, the AARP is warning seniors that the phony tech support company will try to get you to sign up for a subscription service that will supposedly keep your device safe from viruses in the future. In reality, the company is just collecting a monthly payment from you for doing nothing.

Later on, the scammers could call back to offer you a refund for their service. The scammers will ask for your bank account information to supposedly deposit the refund but instead will steal from your account.

If you receive one of those pop-ups on your device and you can’t close any of the windows the pop-ups appear on, turn your device off by holding down the power button until it turns off completely. Once rebooted, check your device for malware. CNet has a helpful article on how to do that on Android devices. On Windows and iOS devices, it’s recommended to run a trusted malware scan program like Malwarebytes to see if your device is infected. Malwarebytes should remove the malware as well.

If you receive one of these phone calls, hang up immediately. While companies like Microsoft and Google may know a lot about us, they don’t have the capabilities to know when you have a virus on your computer. That goes double for any company claiming to be a tech support company that you’ve never heard of.