Has your Airbnb account been hacked?

Has you Airbnb account been hacked?

A new scam has been targeting users of the online rental service Airbnb. Some users of the platform have reported having their accounts hijacked and then had phony reservations made in their name. Their money is then taken from their bank or PayPal account before the non-refundable reservation is canceled. The scammers will then change your phone number and login credentials on your Airbnb accounts so you can’t contact Airbnb to get a refund.

Airbnb says that these have been isolated incidents and are working with affected users. However, many users have complained that once their accounts are hacked it’s been difficult to get in touch with Airbnb’s customer service. Users are also expressing concerns that Airbnb is not informing their users about the recent hacks.

Reports state that the accounts are being hijacked through phishing attacks. That means the scammers are sending out emails that look like they’re from Airbnb and are trying to get consumers to give up their log in information. To better protect yourself, never click on links from suspicious emails. These emails may come from such email addresses as “airbnb-bookings.com” or “Airbnb1.com.” Official emails from Airbnb will only be addressed from Airbnb.com.