Is Uber’s facade starting to crack as top executive quits?
Over the weekend, Uber’s President, Jeff Jones, announced that he was leaving the company only six months after taking the position. His resignation is said to be directly caused by the recent controversies Uber has been embroiled in including the culture of sexual harassment that Uber has been accused of fostering.
In a statement that Jones himself sent to the media he says that Uber’s practices are in direct conflict with his beliefs and approach to leadership. This comes shortly after Uber CEO Travis Kalanick announced he was searching for a new COO stating that he needed to ‘grow up’ after getting into a shouting match with an Uber driver that went viral.
Is this the beginning of the end for the ride sharing service that once stood atop the mountain? Not only are competitors like Lyft looking to swoop in on Uber’s claim to the top but other companies such as Waze are also looking to fill the gap left by Uber since so many of its users are deleting the app out of protest. Is there anything Uber can do to pull themselves out of this seemingly downward spiral? As the old business school cliché goes, it can take years to build great customer service, but only a moment to lose it.