Greg's Corner

News channel helps victim recover $100K from scam

By Greg Collier

A resident of Woodridge, Illinois, found herself ensnared in a digital trap, losing nearly $100,000 to a cunning PayPal scam. However, amidst the despair, emerged a beacon of hope, her local NBC affiliate and their news department.

The victim’s ordeal began innocuously with an unexpected email purportedly from PayPal, alleging outstanding bills totaling $650. Bewildered, she contacted the provided number for resolution, only to fall prey to a sophisticated ruse. The scammer, masquerading as PayPal support, manipulated the victim into granting remote access to her computer and divulging sensitive banking information.

Under the guise of rectifying an error, the fraudster orchestrated a virtual sleight of hand, fabricating a $100,000 deposit into the victim’s account. Urged to return the purported excess, she unwittingly wired the entire sum to the perpetrator. The realization of her plight hit hard when her savings evaporated, leaving her emotionally and financially devastated.

Predictably, Chase Bank was the entity to rebuff her plea for reimbursement, citing the lack of cooperation from the receiving bank. Notably, Chase Bank has a history of rejecting analogous appeals and purportedly levying accusations against victims, insinuating their complicity in the scam.

Faced with rejections from financial institutions and the haunting specter of irreversible loss, she turned to her local NBC News channel. Less than two weeks after their intervention, this victim received the news she yearned for, that of restitution.

Unfortunately, Chase Bank isn’t the sole institution to which victims resort to local consumer reporters for redress. Repeatedly, we’ve witnessed major national banks dismiss claims from scam victims until local news stations intervene. It’s imperative for these banks to improve their support for scam victims rather than relying on media intervention.

If someone falls victim to this scam, prompt action is crucial to mitigate further damage. Immediately notify your bank and PayPal, informing them of the fraudulent activity. Freeze or close affected accounts to prevent additional unauthorized transactions.

File a report with your local law enforcement agency and report the scam to the Federal Trade Commission (FTC) at FTC.gov/complaint. Include as much detail as possible about the incident.

Change passwords for all online accounts, especially those linked to financial services. Enable two-factor authentication where available to enhance security.

Even after taking these measures, there’s no guarantee that your bank will provide a refund. If you find yourself in this situation, you might consider reaching out to local consumer protection agencies or media consumer advocacy programs, like your local news station, for further assistance.