Greg's Corner

Victim loses $600K to tech support scam

By Greg Collier

If the jury duty scam is the most common scam we see, the tech support scam has to be a very close second. This is another scam where hardly a day goes by where we don’t see a news story where someone fell victim to the scam.

Typically, the tech support scam occurs when someone is surfing the internet on their device when all of a sudden they receive a pop-up message telling them either their device or their bank account has been hacked. These messages also contain a phone number for the device owner to call for further assistance. If someone were to call the number, they’d be connected to scammers posing as any number of positions such as tech support or their bank’s fraud department, just to name a few.

In numerous tech support scams, the scammers will convince their victims to download software that allows the scammers to have remote access to the victim’s device. This is done under the guise of wanting to help protect the victim, or make things easier for the victim. In reality, the scammers are now watching your every move on the device where the software was installed. From there, the scammers can either access your bank account themselves from the victim’s device, or they direct the victim to move their money in order to protect it. It’s not unheard of for victims to lose thousands of dollars in this scam.

In that vein, a Pennsylvania man came forward to let the public know that he was taken for a staggering $600,000 in a tech support scam. In his case, the scammers convinced him to download remote access software. The scam went on for a while, with the scammers throwing a bunch of tech mumbo jumbo at the man to make it seem like the scammers were catching hackers. Instead, they were actually draining the man’s bank account until it was empty.

If you receive any kind of message that claims your bank account has been compromised, do not call the phone number in the message. Instead, call your financial institution at the customer service number that’s on the back of your debit card, or the bank’s website. Also, please keep in mind, no one claiming to be from Microsoft, Apple, Google, Facebook, or any other tech giant has any idea what’s going on with your bank account. The only company that has access to your bank account is your bank. Even then, if someone contacts you claiming to be from your bank telling you that you need to move your money in order to protect it is lying. Never move your money or send it to yourself when a stranger tells you to. Neither of those transactions or something a real bank does.