Greg's Corner

How Zelle scammers wear down their victims

By Greg Collier

As expected, the Zelle scam is still ongoing. For a brief recap, scammers are calling their victims pretending to be a bank fraud department. The scammers tell their victim that there’s been fraudulent activity on their account. The victim is instructed to move their money through the Zelle app to protect it. But what’s really going on is the scammers are directing the victims to transfer their money to the scammers.

Just today, we found two reports of bank customers falling for the Zelle scam. However, both of these reports give us a good look into how scammers convince their victims to give up their money.

A woman from New Jersey is a customer of PNC Bank, one of the banks that co-owns the Zelle app. She received a call from scammers posing as PNC Bank’s fraud department. The caller was said to sound professional and told the woman there had been a $1000 Zelle, transfer to a man in Texas she didn’t know. The caller even knew the woman’s name, address and phone number. She was told to use the Zelle app to perform a $1000 reversal.

The woman started to think the call was suspicious and started asking for additional identifying information from the caller, such as her date of birth or account number. The caller insisted the call was legitimate and time was running out on stopping the phony transaction. The caller refused when she asked to speak with a supervisor. She even said she was going to call PNC directly, but was told she would just be directed back to the fraud department. Then the caller tried to say there was another $5000 charge that just came through. When she started asking more questions, the caller said PNV would call her back tomorrow and hung up.

A man from Colorado fell victim to a similar scam when he received a call that appeared to come from U.S. Bank’s fraud department. U.S. Bank is also a co-owner of Zelle. That caller had a large amount of the man’s information, including his name, address, and the last four digits of his bank account. Again, that caller sounded professional, and the man heard computer typing in the background like they were really handling a fraudulent activity on his account. He was also instructed to move his money through Zelle, where he lost $1000. These scammers also tried to get more money out of the man, That’s when he hung up and called U.S. Bank directly to find out he’d been scammed.

In both cases, neither bank would refund the victims their money, with both claiming they can’t do anything since this wasn’t the result of a banking mistake.

Please keep in mind that scammers aren’t just some guy calling from a run down basement using a burner phone. Often, they’re run exactly like a legitimate business would be run. Don’t fall for phony professionalism.

And remember, Zelle is only supposed to be used between friends. It’s not for bill paying or ‘protecting your money’. If you get a call like this, hang up and call your bank directly at the phone number on your debit card or from the bank’s website.