Greg's Corner

Antivirus scam costs victim $19,000

By Greg Collier

If you’re a computer user who’s been using the internet since the dial-up days, you may still be using antivirus software. Even older users who may have just gotten on the internet probably use antivirus software as well. If you’re in one of these demographics, you may have it ingrained into your internet habits to have robust protection against computer viruses. Most users will opt for the free package many antivirus companies offer. Others will want that extra protection and pay for an antivirus subscription. It’s the latter group that scammers are hoping to catch unaware.

An Indiana woman recently fell victim to an antivirus scam. She says that a notification appeared on her computer that said she had been charged $500 for Norton Antivirus. The victim had not used Norton in a while, but felt the service may have been one of her bills that are on auto-payment. The notification she received also included a phone number to call in case of any questions.

The victim called the number and was told the problem could be corrected if the customer service representative could have remote access to her computer. The victim entered an access code on her computer, and the rep then had access. The rep then claimed that they had made a mistake and the victim now owed them $12,000. To rectify the matter, the victim was instructed to withdraw $12,000 from her bank and transfer it to Bitcoin using a Bitcoin ATM at a local gas station.

If you’re a regular reader, you already know where this is going. The notification and call center were both run by scammers. Not only did the scammers get the $12,000 in Bitcoin, but they also took an additional $7,000 directly from the victim’s bank account.

If you receive an email, text, or any kind of message from some company that claims you owe them money, do not call the phone number included. Instead, go to the company’s official website, and use the phone number from there. Furthermore, most legitimate companies do not ask for any kind of payment in Bitcoin or other cryptocurrencies. While Bitcoin is easy to track, it’s nearly impossible to recover once it’s given to scammers. And please keep in mind, you shouldn’t give remote access to your device to any stranger. Lastly, no real company will ask you to withdraw money from your account if they made a mistake. Any decent company worth their salt can correct the matter on their end without any need for bank access.