Greg's Corner

Man loses half of his savings in bank impersonation scam

By Greg Collier

It’s a scammer’s ‘job’ to make them appear as legitimate as possible, no matter how outlandish their request might be. That’s exactly what happened to a San Francisco man recently when scammers convinced him to transfer half of his life savings to a different bank.

The call appeared to come from the man’s bank, which was Bank of America. The name and number appeared on his phone as being from his bank, so at the start the man didn’t have a reason not to believe it wasn’t his bank calling. The scammers told him that someone was accessing his bank account in Georgia. It’s not unheard of for banks to call their customers to warn them of fraudulent activity on their accounts. So, the man still believed he was talking to his bank. However, what happened next should have been a tip off that this was a scam call.

The scammers told him that in order to protect his money, the man needed to transfer his money to another bank account with a different bank. He was given instructions on how to use the payment app Zelle to send his money to a Chase bank account for ‘protection’.

Of course, the Chase account belonged to the scammers, who emptied the Chase account as soon as the man’s money landed in their account. Luckily, Bank of America was able to issue him a refund, but this is the exception rather than the norm.

If a bank calls you, it’s not wrong to be immediately suspicious. If you think it’s not your bank calling you, politely hang up and call the bank directly using their customer service number that’s on the back of your bank card or on the bank’s website. You can even go to your local branch if that’s what you prefer. Any of those avenues will be able to tell you if there is an actual issue with your account. Also, banks will never tell you to use an app like Zelle to move money around. Zelle, and apps like it, are specifically designed to pay other people or receive payment from other people. If someone claiming to be from your bank tells you to transfer money using one of these apps, there’s a high possibility it’s a scam.