Greg's Corner

Scammers stopping cell service can steal your money

By Greg Collier

We’ve mentioned this before, but it’s still hard to imagine life these days without your smartphone. It’s been one of those necessities that you don’t leave the house without. If you’re anything like us, we’re sure you’re checking for your keys, identification, and phone before you go out the front door. Now, imagine that you’re out running errands or what have you, and all of a sudden, your phone no longer has any service. No calls, no apps, no texts or anything. If this were to happen to you, it would be more of a problem than not being able to contact anyone. It could have disastrous results for your finances too.

Recently, in Memphis, Tennessee, two alleged scammers were arrested for reportedly stealing close to $500,000 from AT&T customers. The pair would call into AT&T call centers posing as AT&T employees. They would then be able to get access to customer accounts. With the customer account information, they would call AT&T back and switch the customer’s service to another cellular provider. The scammers then had access to the various apps that the customer may have used. The scammers are then said to have taken money out of apps like PayPal, Venmo, and Cash App.

While this scam is far from new, we’ve never seen it used on such a grand scale before. Even though AT&T was singled out in this post, it has happened to other providers, again, just not on this scale. This scam usually doesn’t target as many individuals as this one has. Unfortunately, the onus on protecting you from this scam is on the cellular providers. On top of this, customer service representatives for some providers are often under-trained and are asked to handle multiple customers at the same time. This can lead to a lot of fraud slipping through the cracks.

In some instances, you can set up a PIN or password with your provider that will identify yourself in case someone tries to take over your account. Other than that, the only thing we can recommend is getting in touch with your cellular provider as soon as your service goes out.